What users are saying about
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Top Rated
284 Ratings
6 Ratings

Cisco Jabber

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Top Rated
284 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Nuclino

Nuclino is an excellent service for companies or organizations with either a lot of information that needs to be accessible at a moment's notice or at companies with fairly high turnover paired with lots of information to consistently pass on. It would not be suitable for a retail business, for example, but would be helpful for an R+D firm or a B2B organization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Nuclino
7.8
Task Management
Cisco Jabber
8.2
Nuclino
8.0
Gantt Charts
Cisco Jabber
5.0
Nuclino
Scheduling
Cisco Jabber
6.8
Nuclino
Workflow Automation
Cisco Jabber
6.1
Nuclino
Mobile Access
Cisco Jabber
8.2
Nuclino
5.8
Search
Cisco Jabber
7.8
Nuclino
8.4
Visual planning tools
Cisco Jabber
4.3
Nuclino
9.0

Communication

Cisco Jabber
6.4
Nuclino
7.3
Chat
Cisco Jabber
8.6
Nuclino
Notifications
Cisco Jabber
8.3
Nuclino
8.0
Discussions
Cisco Jabber
7.2
Nuclino
4.0
Surveys
Cisco Jabber
6.5
Nuclino
Internal knowledgebase
Cisco Jabber
6.1
Nuclino
10.0
Integrates with GoToMeeting
Cisco Jabber
4.7
Nuclino
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Nuclino
Integrates with Outlook
Cisco Jabber
7.8
Nuclino

File Sharing & Management

Cisco Jabber
6.9
Nuclino
8.5
Versioning
Cisco Jabber
6.9
Nuclino
7.8
Video files
Cisco Jabber
7.1
Nuclino
7.0
Audio files
Cisco Jabber
7.4
Nuclino
7.0
Document collaboration
Cisco Jabber
7.0
Nuclino
9.5
Access control
Cisco Jabber
7.6
Nuclino
9.4
Advanced security features
Cisco Jabber
7.5
Nuclino
7.0
Integrates with Google Drive
Cisco Jabber
5.1
Nuclino
10.0
Device sync
Cisco Jabber
6.7
Nuclino
10.0

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Nuclino

  • Very easy to setup
  • Very easy to use
  • Real-time collaboration
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Nuclino

  • The product could use more formatting ability to control what content looks like; currently you cannot set text to different text color.
  • You cannot control the width of the content, which makes it difficult to embed large content such as tables.
  • Tables are not responsive; instead they scroll as if within an iframe and this makes export problematic.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Nuclino

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Nuclino

Nuclino 10.0
Based on 1 answer
I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Nuclino

Nuclino 9.5
Based on 2 answers
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Nuclino

  • Direct source for knowledge.
  • Lowers number of times people have to ask others for input.
  • Helps reduce turnover cost.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Nuclino

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nuclino Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Nuclino
9.7

Likelihood to Renew

Cisco Jabber
9.9
Nuclino

Usability

Cisco Jabber
9.0
Nuclino
10.0

Support Rating

Cisco Jabber
8.6
Nuclino
9.5

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