What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
422 Ratings
9 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
422 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Nuclino ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
8.6

Nuclino

86%
Nuclino ranks higher in 6/7 features

Task Management

7.3
73%
66 Ratings
9.0
90%
2 Ratings

Gantt Charts

5.7
57%
10 Ratings
8.0
80%
1 Rating

Scheduling

7.1
71%
74 Ratings
9.0
90%
1 Rating

Workflow Automation

6.0
60%
17 Ratings
10.0
100%
1 Rating

Mobile Access

8.1
81%
116 Ratings
7.0
70%
4 Ratings

Search

7.3
73%
106 Ratings
8.3
83%
4 Ratings

Visual planning tools

4.1
41%
17 Ratings
9.0
90%
2 Ratings

Communication

6.1

Cisco Jabber

61%
8.5

Nuclino

85%
Nuclino ranks higher in 6/8 features

Chat

8.5
85%
144 Ratings
8.0
80%
1 Rating

Notifications

8.3
83%
144 Ratings
9.0
90%
2 Ratings

Discussions

7.6
76%
122 Ratings
7.0
70%
2 Ratings

Surveys

5.0
50%
15 Ratings
9.0
90%
1 Rating

Internal knowledgebase

5.3
53%
20 Ratings
8.7
87%
3 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
9.0
90%
1 Rating

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
9.0
90%
1 Rating

Integrates with Outlook

7.8
78%
58 Ratings
8.0
80%
1 Rating

File Sharing & Management

6.7

Cisco Jabber

67%
8.4

Nuclino

84%
Nuclino ranks higher in 8/8 features

Versioning

7.4
74%
66 Ratings
8.0
80%
3 Ratings

Video files

6.8
68%
98 Ratings
7.6
76%
2 Ratings

Audio files

7.5
75%
103 Ratings
8.3
83%
2 Ratings

Document collaboration

7.3
73%
84 Ratings
8.1
81%
4 Ratings

Access control

6.9
69%
31 Ratings
9.3
93%
4 Ratings

Advanced security features

6.8
68%
33 Ratings
8.0
80%
3 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
8.7
87%
2 Ratings

Device sync

5.7
57%
22 Ratings
9.4
94%
2 Ratings

Attribute Ratings

  • Nuclino is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.1

Cisco Jabber

81%
152 Ratings
9.4

Nuclino

94%
4 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings

Nuclino

N/A
0 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings
10.0

Nuclino

100%
1 Rating

Support Rating

7.9

Cisco Jabber

79%
24 Ratings
9.9

Nuclino

99%
3 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Nuclino

Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.
Rachel Walters | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Nuclino

  • Workspaces are helpful to segment information.
  • Being able to download files directly from Nuclino is useful.
  • Having the ability to link to external docs is useful.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Nuclino

  • No real offline use is possible.
  • For small teams it's ok, but pricing is too high if lots of employees need to work with it.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Nuclino

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month per user

Nuclino Editions & Modules

Edition
Free$01
Standard$51
  1. per month per user
Additional Pricing Details
Nuclino offers a free plan for up to 50 items and 2GB total storage. Paid plans start at $5/user/month (billed annually) or $6/user/month (billed monthly) and include unlimited items, advanced features, and 10GB storage per user.

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Nuclino

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Nuclino

Nuclino 10.0
Based on 1 answer
I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Nuclino

Nuclino 9.9
Based on 3 answers
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Nuclino

  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison