What users are saying about
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Top Rated
423 Ratings

Cisco Jabber

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Top Rated
423 Ratings
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Score 8.1 out of 100
14 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • OpenText Hightail ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
8.2

OpenText Hightail

82%
OpenText Hightail ranks higher in 4/7 features

Task Management

7.3
73%
66 Ratings
9.0
90%
4 Ratings

Gantt Charts

5.7
57%
10 Ratings
N/A
0 Ratings

Scheduling

7.1
71%
74 Ratings
8.0
80%
3 Ratings

Workflow Automation

6.0
60%
17 Ratings
8.0
80%
2 Ratings

Mobile Access

8.1
81%
116 Ratings
8.0
80%
5 Ratings

Search

7.3
73%
106 Ratings
7.0
70%
3 Ratings

Visual planning tools

4.1
41%
17 Ratings
9.0
90%
3 Ratings

Communication

6.1

Cisco Jabber

61%
8.0

OpenText Hightail

80%
Cisco Jabber ranks higher in 4/8 features

Chat

8.5
85%
144 Ratings
N/A
0 Ratings

Notifications

8.3
83%
144 Ratings
9.0
90%
7 Ratings

Discussions

7.6
76%
122 Ratings
8.0
80%
3 Ratings

Surveys

5.0
50%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
7.0
70%
1 Rating

Integrates with Outlook

7.8
78%
58 Ratings
8.0
80%
2 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%
8.9

OpenText Hightail

89%
OpenText Hightail ranks higher in 8/8 features

Versioning

7.4
74%
66 Ratings
9.0
90%
3 Ratings

Video files

6.8
68%
98 Ratings
9.0
90%
8 Ratings

Audio files

7.5
75%
103 Ratings
9.0
90%
8 Ratings

Document collaboration

7.3
73%
84 Ratings
10.0
100%
5 Ratings

Access control

6.9
69%
31 Ratings
10.0
100%
6 Ratings

Advanced security features

6.8
68%
33 Ratings
8.0
80%
7 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
8.0
80%
2 Ratings

Device sync

5.7
57%
22 Ratings
8.0
80%
4 Ratings

Attribute Ratings

  • OpenText Hightail is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

Cisco Jabber

81%
152 Ratings
9.0

OpenText Hightail

90%
8 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings

OpenText Hightail

N/A
0 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings

OpenText Hightail

N/A
0 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings

OpenText Hightail

N/A
0 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

OpenText Hightail

  • Management of content, communication, spaces, and projects in general.
  • Control of processes, tasks and activities between the different members of teams.
  • Collaborative work through different media and channels.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

OpenText Hightail

  • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.
Lisa Moughan | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 100MB per file upload

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

OpenText Hightail

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

OpenText Hightail

Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.
Sarah Bandy | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

OpenText Hightail

  • Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".
Saryia Green | TrustRadius Reviewer

Screenshots

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