What users are saying about
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Top Rated
423 Ratings

Cisco Jabber

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Top Rated
423 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Personify Community

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.3
    73%
    66 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    74 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    116 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    106 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Personify Community

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    144 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    144 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    122 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    Personify Community

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.4
    74%
    66 Ratings
    N/A
    0 Ratings

    Video files

    6.8
    68%
    98 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    103 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.3
    73%
    84 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Personify Community is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    152 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Availability

    Cisco Jabber

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Performance

    Cisco Jabber

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    In-Person Training

    Cisco Jabber

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Online Training

    Cisco Jabber

    N/A
    0 Ratings
    8.2

    Personify Community

    82%
    1 Rating

    Implementation Rating

    Cisco Jabber

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    Personify Community

    You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
    support and services team that works collaboratively with us to make
    sure we are always getting what we need. They provide
    24x7 emergency support, online ticket support, email support, a client
    community, and the ability to call and talk to the same account manager or
    community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
    Jeffrey Montegut | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    Personify Community

    • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
    • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
    • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
    • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
    Dean Alban | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    Personify Community

    • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
    • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
    Todd Fuhrman | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    Personify Community

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Personify Community Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    Personify Community

    Personify Community 9.1
    Based on 3 answers
    From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
    Jeffrey Montegut | TrustRadius Reviewer

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    Personify Community

    Personify Community 9.1
    Based on 1 answer
    There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
    Dean Alban | TrustRadius Reviewer

    Reliability and Availability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    Uptime has never been an issue.
    Dean Alban | TrustRadius Reviewer

    Performance

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    Speed is not an issue.
    Dean Alban | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
    Dean Alban | TrustRadius Reviewer

    In-Person Training

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 1 answer
    In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
    Dean Alban | TrustRadius Reviewer

    Online Training

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 8.2
    Based on 1 answer
    Online training is through online webinar & how-to posts and videos in the client community.
    Dean Alban | TrustRadius Reviewer

    Implementation Rating

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
    Dean Alban | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    Personify Community

    We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
    Dean Alban | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    Personify Community

    • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
    • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
    • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
    Todd Fuhrman | TrustRadius Reviewer

    Screenshots

    Cisco Jabber

    Add comparison