What users are saying about
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Top Rated
283 Ratings
42 Ratings

Cisco Jabber

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Top Rated
283 Ratings
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Score 8.2 out of 100
42 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Rakuten Viber
Task Management
Cisco Jabber
8.2
Rakuten Viber
Gantt Charts
Cisco Jabber
5.0
Rakuten Viber
Scheduling
Cisco Jabber
6.8
Rakuten Viber
Workflow Automation
Cisco Jabber
6.1
Rakuten Viber
Mobile Access
Cisco Jabber
8.2
Rakuten Viber
Search
Cisco Jabber
7.8
Rakuten Viber
Visual planning tools
Cisco Jabber
4.3
Rakuten Viber

Communication

Cisco Jabber
6.4
Rakuten Viber
Chat
Cisco Jabber
8.6
Rakuten Viber
Notifications
Cisco Jabber
8.3
Rakuten Viber
Discussions
Cisco Jabber
7.2
Rakuten Viber
Surveys
Cisco Jabber
6.5
Rakuten Viber
Internal knowledgebase
Cisco Jabber
6.1
Rakuten Viber
Integrates with GoToMeeting
Cisco Jabber
4.7
Rakuten Viber
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Rakuten Viber
Integrates with Outlook
Cisco Jabber
7.8
Rakuten Viber

File Sharing & Management

Cisco Jabber
6.9
Rakuten Viber
Versioning
Cisco Jabber
6.9
Rakuten Viber
Video files
Cisco Jabber
7.1
Rakuten Viber
Audio files
Cisco Jabber
7.4
Rakuten Viber
Document collaboration
Cisco Jabber
7.0
Rakuten Viber
Access control
Cisco Jabber
7.6
Rakuten Viber
Advanced security features
Cisco Jabber
7.5
Rakuten Viber
Integrates with Google Drive
Cisco Jabber
5.1
Rakuten Viber
Device sync
Cisco Jabber
6.7
Rakuten Viber

Cloud PBX

Cisco Jabber
Rakuten Viber
8.2
Hosted PBX
Cisco Jabber
Rakuten Viber
7.4
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Rakuten Viber
8.4
User templates
Cisco Jabber
Rakuten Viber
8.8
Call reports
Cisco Jabber
Rakuten Viber
8.0
Directory of employee names
Cisco Jabber
Rakuten Viber
8.3

Call Management

Cisco Jabber
Rakuten Viber
6.5
Answering rules
Cisco Jabber
Rakuten Viber
7.5
Call recording
Cisco Jabber
Rakuten Viber
7.4
Call park
Cisco Jabber
Rakuten Viber
5.1
Call screening
Cisco Jabber
Rakuten Viber
4.2
Message alerts
Cisco Jabber
Rakuten Viber
8.1

VoIP system collaboration

Cisco Jabber
Rakuten Viber
8.2
Video conferencing
Cisco Jabber
Rakuten Viber
8.5
Audio conferencing
Cisco Jabber
Rakuten Viber
8.5
Video screen sharing
Cisco Jabber
Rakuten Viber
7.6
Instant messaging
Cisco Jabber
Rakuten Viber
8.3

Mobile apps

Cisco Jabber
Rakuten Viber
8.7
Mobile app for iOS
Cisco Jabber
Rakuten Viber
8.7
Mobile app for Android
Cisco Jabber
Rakuten Viber
8.7

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 7.3
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Rakuten Viber
7.7

Likelihood to Renew

Cisco Jabber
9.9
Rakuten Viber

Usability

Cisco Jabber
9.0
Rakuten Viber

Support Rating

Cisco Jabber
8.6
Rakuten Viber
7.3

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