What users are saying about
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Top Rated
233 Ratings
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Top Rated
1974 Ratings

Cisco Jabber

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Top Rated
233 Ratings
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Score 8.1 out of 100

Skype for Business

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Top Rated
1974 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Jabber

Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.
Eric Taylor | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.8
Skype for Business
Task Management
Cisco Jabber
8.2
Skype for Business
Gantt Charts
Cisco Jabber
5.2
Skype for Business
Scheduling
Cisco Jabber
6.5
Skype for Business
Workflow Automation
Cisco Jabber
6.4
Skype for Business
Mobile Access
Cisco Jabber
8.3
Skype for Business
Search
Cisco Jabber
7.2
Skype for Business
Visual planning tools
Cisco Jabber
5.6
Skype for Business

Communication

Cisco Jabber
7.4
Skype for Business
Chat
Cisco Jabber
9.1
Skype for Business
Notifications
Cisco Jabber
8.6
Skype for Business
Discussions
Cisco Jabber
8.0
Skype for Business
Surveys
Cisco Jabber
7.1
Skype for Business
Internal knowledgebase
Cisco Jabber
6.9
Skype for Business
Integrates with GoToMeeting
Cisco Jabber
6.6
Skype for Business
Integrates with Gmail and Google Hangouts
Cisco Jabber
4.2
Skype for Business
Integrates with Outlook
Cisco Jabber
8.5
Skype for Business

File Sharing & Management

Cisco Jabber
7.4
Skype for Business
Versioning
Cisco Jabber
7.3
Skype for Business
Video files
Cisco Jabber
7.3
Skype for Business
Audio files
Cisco Jabber
7.5
Skype for Business
Document collaboration
Cisco Jabber
7.8
Skype for Business
Access control
Cisco Jabber
7.8
Skype for Business
Advanced security features
Cisco Jabber
7.8
Skype for Business
Integrates with Google Drive
Cisco Jabber
5.6
Skype for Business
Device sync
Cisco Jabber
7.6
Skype for Business

Performance & Compatibility of Online Events Software

Cisco Jabber
Skype for Business
7.5
High quality audio
Cisco Jabber
Skype for Business
8.1
High quality video
Cisco Jabber
Skype for Business
7.9
Low bandwidth requirements
Cisco Jabber
Skype for Business
6.7
Mobile support
Cisco Jabber
Skype for Business
7.1

Screen Sharing

Cisco Jabber
Skype for Business
8.0
Desktop sharing
Cisco Jabber
Skype for Business
8.3
Whiteboards
Cisco Jabber
Skype for Business
7.6

Online Meetings / Events

Cisco Jabber
Skype for Business
8.0
Calendar integration
Cisco Jabber
Skype for Business
8.8
Meeting initiation
Cisco Jabber
Skype for Business
8.4
Integrates with social media
Cisco Jabber
Skype for Business
7.0
Record meetings / events
Cisco Jabber
Skype for Business
7.6
Slideshows
Cisco Jabber
Skype for Business
8.2

Online Events Collaboration

Cisco Jabber
Skype for Business
7.9
Live chat
Cisco Jabber
Skype for Business
8.4
Audience polling
Cisco Jabber
Skype for Business
7.8
Q&A
Cisco Jabber
Skype for Business
7.6

Online Events Security

Cisco Jabber
Skype for Business
7.8
User authentication
Cisco Jabber
Skype for Business
7.9
Participant roles & permissions
Cisco Jabber
Skype for Business
7.7
Confidential attendee list
Cisco Jabber
Skype for Business
7.9

Pros

Cisco Jabber

  • If individuals work for your company, their name and title is shown, as well as recent transactions you've had with them. In a dynamic environment such as the one I was employed, it was very organized and beneficial.
  • A strength of Jabber would be the integration involving alternate services a business might provide. It lets coworkers know if you are presenting a PowerPoint slide show by flashing "In Presentation Mode" which lets colleagues know not to message you at that time.
  • Everything works pretty smoothly and without a hitch. Another strength of Jabber is that it's been around long to enough to have many of the bugs and kinks worked out.
Anonymous | TrustRadius Reviewer

Skype for Business

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is no Linux client. I don't run a Linux workstation on my daily work, but I have colleagues who do. They struggle a bit with alternative clients in order to connect with Jabber. Most of them, if not all, do not have the capability to send or receive images in chats.
  • Jabber does not synchronize the conversations over multiple devices. My main computer is a Mac, and my backup computer runs on Windows. When Jabber is opened on both, one of the computer starts to receive all messages, while the other doesn't see them. I might lose some conversations just because they appear only on the other computer.
  • Jabber does not keep a server-side history of conversations. All conversations are stored only on the computer of the two people discussing. When switching to a new computer, we have to archive our conversations, otherwise we would lose them.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
Stefan Trbojevic | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.6
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 5 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Skype for Business

Skype for Business 7.6
Based on 13 answers
Skype for Business is great for instant messaging, with some minor issues. It has an acceptable quality for audio and video conferencing. Its integration with Microsoft Office is a big plus.The one that is a real setback is the screen sharing during conferences, which can be really annoying to watch if it doesn't disconnect too often.
Cristian Bodnarasec | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.8
Based on 21 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Skype for Business

Skype for Business 7.8
Based on 40 answers
There are only ever minor bugs on Microsoft's Skype for Business. This makes it easy to troubleshoot for users and IT departments. Uninstalling and reinstalling the app provides a solution to most problems resulting from the application. The simplicity and ease of the tool makes it less probable for need of support.
Jatel Desai | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 2 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Jabber is much more user friendly than Cisco's IP Communicator. The clunky overall UI design of Cisco IP Communicator is not as appealing. The Jabber interface looks just like an instant messenger UI which makes it more user friendly as most of the larger corporations have a separate instant messenger application
Anonymous | TrustRadius Reviewer

Skype for Business

I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts
Marie Rodriguez | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Apples to apples, we were able to free up about $6,000 in licensing from Skype for Business and reducing the number of physical handsets we were licensing and supporting.
  • Communication up the organization has increased, as executives or other senior managers are more accessible and willing to communicate over chat, than with face-to-face or phone calls.
Brian Taylor | TrustRadius Reviewer

Skype for Business

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.4
Skype for Business
8.3

Likelihood to Renew

Cisco Jabber
9.6
Skype for Business
9.0

Usability

Cisco Jabber
9.0
Skype for Business
7.6

Support Rating

Cisco Jabber
8.8
Skype for Business
7.8

Implementation Rating

Cisco Jabber
Skype for Business
7.0

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