<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
316 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2225 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
316 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2225 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.8
Skype for Business (formerly Lync), now part of Microsoft Teams
Task Management
Cisco Jabber
8.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Gantt Charts
Cisco Jabber
5.2
Skype for Business (formerly Lync), now part of Microsoft Teams
Scheduling
Cisco Jabber
7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Workflow Automation
Cisco Jabber
6.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Mobile Access
Cisco Jabber
8.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Search
Cisco Jabber
8.2
Skype for Business (formerly Lync), now part of Microsoft Teams
Visual planning tools
Cisco Jabber
4.2
Skype for Business (formerly Lync), now part of Microsoft Teams

Communication

Cisco Jabber
6.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Chat
Cisco Jabber
8.7
Skype for Business (formerly Lync), now part of Microsoft Teams
Notifications
Cisco Jabber
8.5
Skype for Business (formerly Lync), now part of Microsoft Teams
Discussions
Cisco Jabber
7.6
Skype for Business (formerly Lync), now part of Microsoft Teams
Surveys
Cisco Jabber
6.1
Skype for Business (formerly Lync), now part of Microsoft Teams
Internal knowledgebase
Cisco Jabber
5.8
Skype for Business (formerly Lync), now part of Microsoft Teams
Integrates with GoToMeeting
Cisco Jabber
4.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.1
Skype for Business (formerly Lync), now part of Microsoft Teams
Integrates with Outlook
Cisco Jabber
7.6
Skype for Business (formerly Lync), now part of Microsoft Teams

File Sharing & Management

Cisco Jabber
7.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Versioning
Cisco Jabber
7.3
Skype for Business (formerly Lync), now part of Microsoft Teams
Video files
Cisco Jabber
7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Audio files
Cisco Jabber
7.7
Skype for Business (formerly Lync), now part of Microsoft Teams
Document collaboration
Cisco Jabber
7.5
Skype for Business (formerly Lync), now part of Microsoft Teams
Access control
Cisco Jabber
7.5
Skype for Business (formerly Lync), now part of Microsoft Teams
Advanced security features
Cisco Jabber
7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Integrates with Google Drive
Cisco Jabber
5.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Device sync
Cisco Jabber
6.4
Skype for Business (formerly Lync), now part of Microsoft Teams

Performance & Compatibility of Online Events Software

Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
High quality audio
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
High quality video
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
Low bandwidth requirements
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
6.7
Mobile support
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Screen Sharing

Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Desktop sharing
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Whiteboards
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Online Meetings / Events

Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Calendar integration
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Meeting initiation
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Integrates with social media
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
6.9
Record meetings / events
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Slideshows
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6

Online Events Collaboration

Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Live chat
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Audience polling
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
Q&A
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4

Online Events Security

Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
User authentication
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Participant roles & permissions
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Confidential attendee list
Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.5
Based on 8 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.4
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.1
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
Randy Palmer | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business (formerly Lync), now part of Microsoft Teams Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.7
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7

Likelihood to Renew

Cisco Jabber
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
9.5

Usability

Cisco Jabber
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2

Support Rating

Cisco Jabber
8.4
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1

Implementation Rating

Cisco Jabber
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0

Add comparison