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Top Rated
459 Ratings
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Top Rated
2535 Ratings

Cisco Jabber

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Top Rated
459 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2535 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Project Management

    6.4

    Cisco Jabber

    64%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.1
    71%
    71 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    6.9
    69%
    81 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    125 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    114 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.8
    88%
    154 Ratings
    N/A
    0 Ratings

    Notifications

    8.4
    84%
    154 Ratings
    N/A
    0 Ratings

    Discussions

    7.7
    77%
    132 Ratings
    N/A
    0 Ratings

    Surveys

    4.9
    49%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.2
    52%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.0
    80%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.5
    75%
    71 Ratings
    N/A
    0 Ratings

    Video files

    7.0
    70%
    104 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    109 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.4
    74%
    90 Ratings
    N/A
    0 Ratings

    Access control

    6.8
    68%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.7
    67%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    195 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    190 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.6
    66%
    187 Ratings

    Mobile support

    N/A
    0 Ratings
    7.0
    70%
    152 Ratings

    Screen Sharing

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    196 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.3
    73%
    123 Ratings

    Online Meetings / Events

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    179 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    187 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.1
    71%
    87 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.2
    72%
    148 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    117 Ratings

    Online Events Collaboration

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business, now part of Microsoft Teams

    78%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.1
    81%
    176 Ratings

    Audience polling

    N/A
    0 Ratings
    7.7
    77%
    97 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    98 Ratings

    Online Events Security

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    147 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.4
    74%
    152 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.4
    74%
    114 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 1 area: Likelihood to Recommend
    • Skype for Business, now part of Microsoft Teams is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • Cisco Jabber and Skype for Business, now part of Microsoft Teams are tied in 1 area: Usability

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    162 Ratings
    7.4

    Skype for Business, now part of Microsoft Teams

    74%
    201 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    14 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    Cisco Jabber

    N/A
    0 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    Cisco

    Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
    Read full review

    Microsoft

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Read full review

    Pros

    Cisco

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Read full review

    Microsoft

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Read full review

    Cons

    Cisco

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    Read full review

    Microsoft

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Read full review

    Pricing Details

    Cisco Jabber

    Starting Price

    $50 Per License

    Editions & Modules

    Cisco Jabber editions and modules pricing
    EditionModules
    Jabber for Desktop$50.001

    Footnotes

    1. Per License

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Skype for Business, now part of Microsoft Teams

    Starting Price

    Editions & Modules

    Skype for Business, now part of Microsoft Teams editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      I don’t have access to video features.) In an age when our smartphones
      do everything but call our friends, family, or clients, it’s refreshing
      to have a desktop app that can make calls in the smartphone’s place. It
      seems appropriate in a time when we’re all worried about the robots
      rising and taking over the world. Why not transfer the functionality of a
      telephone to the same computer where we program those world-dominating
      robots? It’s practical. Cisco Jabber takes the classic idea of making
      calls with a phone and puts it in the same place where we spend most of
      our worktime. This frees up desk space, as well as keeps the smartphone
      available for what it was invented to do: take Instagram photos. Not to
      mention, because it has its own number, it makes it easier to contact
      clients without having to give them your personal phone number. Need to
      make a call, but you don’t want to share your home phone? Cisco Jabber
      makes that easy. And best of all, because you call through your
      computer, all you need is a microphone to speak and speakers to listen,
      and you never have to pick up the phone at all. If you hate having
      sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
      have access to phone features only, and Cisco Jabber has more available
      that I can’t use, I can see where it may also be a pro for business
      owners that Cisco apparently allows custom features availability for
      users, depending on roles.
      Read full review

      Microsoft

      The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
      Read full review

      Usability

      Cisco

      There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
      Read full review

      Microsoft

      Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
      Read full review

      Support Rating

      Cisco

      Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
      Read full review

      Microsoft

      I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
      Read full review

      Implementation Rating

      Cisco

      No answers on this topic

      Microsoft

      Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
      Read full review

      Alternatives Considered

      Cisco

      In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
      Read full review

      Microsoft

      For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
      Read full review

      Return on Investment

      Cisco

      • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
      • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
      Read full review

      Microsoft

      • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
      • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
      Read full review

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