What users are saying about
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Top Rated
304 Ratings

Cisco Jabber

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Top Rated
304 Ratings
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Score 8.3 out of 100
10 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Verint Community (Telligent)

The Verint Community we have is well suited to our clients in that they are willing to share knowledge and build knowledge on the platform. The one area we see complaints are the default email notifications. These are expected on a social networking site, but not so much on a support site like ours.
Lauri Travis | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.8
Verint Community (Telligent)
Task Management
Cisco Jabber
8.4
Verint Community (Telligent)
Gantt Charts
Cisco Jabber
5.1
Verint Community (Telligent)
Scheduling
Cisco Jabber
7.3
Verint Community (Telligent)
Workflow Automation
Cisco Jabber
6.0
Verint Community (Telligent)
Mobile Access
Cisco Jabber
8.4
Verint Community (Telligent)
Search
Cisco Jabber
8.1
Verint Community (Telligent)
Visual planning tools
Cisco Jabber
4.2
Verint Community (Telligent)

Communication

Cisco Jabber
6.4
Verint Community (Telligent)
Chat
Cisco Jabber
8.7
Verint Community (Telligent)
Notifications
Cisco Jabber
8.5
Verint Community (Telligent)
Discussions
Cisco Jabber
7.6
Verint Community (Telligent)
Surveys
Cisco Jabber
6.3
Verint Community (Telligent)
Internal knowledgebase
Cisco Jabber
5.9
Verint Community (Telligent)
Integrates with GoToMeeting
Cisco Jabber
4.5
Verint Community (Telligent)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Verint Community (Telligent)
Integrates with Outlook
Cisco Jabber
7.7
Verint Community (Telligent)

File Sharing & Management

Cisco Jabber
7.1
Verint Community (Telligent)
Versioning
Cisco Jabber
7.3
Verint Community (Telligent)
Video files
Cisco Jabber
7.4
Verint Community (Telligent)
Audio files
Cisco Jabber
7.7
Verint Community (Telligent)
Document collaboration
Cisco Jabber
7.5
Verint Community (Telligent)
Access control
Cisco Jabber
7.5
Verint Community (Telligent)
Advanced security features
Cisco Jabber
7.4
Verint Community (Telligent)
Integrates with Google Drive
Cisco Jabber
5.0
Verint Community (Telligent)
Device sync
Cisco Jabber
6.5
Verint Community (Telligent)

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Verint Community (Telligent)

  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Verint Community (Telligent)

  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.5
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
Lisa Allison | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Increased efficiency.
  • Support Queue reductions.
  • New clients expect to network with other clients so the Verint Community has become a sales differentiator in many cases.
Lauri Travis | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint Community (Telligent) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.6
Verint Community (Telligent)
8.9

Likelihood to Renew

Cisco Jabber
10.0
Verint Community (Telligent)
10.0

Usability

Cisco Jabber
9.0
Verint Community (Telligent)
8.7

Support Rating

Cisco Jabber
8.5
Verint Community (Telligent)
8.3

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