What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
459 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
459 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

    Project Management

    6.4

    Cisco Jabber

    64%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.1
    71%
    71 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    6.9
    69%
    81 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    125 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    114 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.8
    88%
    154 Ratings
    N/A
    0 Ratings

    Notifications

    8.4
    84%
    154 Ratings
    N/A
    0 Ratings

    Discussions

    7.7
    77%
    132 Ratings
    N/A
    0 Ratings

    Surveys

    4.9
    49%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.2
    52%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.0
    80%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.5
    75%
    71 Ratings
    N/A
    0 Ratings

    Video files

    7.0
    70%
    104 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    109 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.4
    74%
    90 Ratings
    N/A
    0 Ratings

    Access control

    6.8
    68%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.7
    67%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Verint Community (Telligent) is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    162 Ratings
    6.8

    Verint Community (Telligent)

    68%
    10 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    10.0

    Verint Community (Telligent)

    100%
    1 Rating

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    8.7

    Verint Community (Telligent)

    87%
    5 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    8.3

    Verint Community (Telligent)

    83%
    5 Ratings

    Likelihood to Recommend

    Cisco

    Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
    Read full review

    Verint

    It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
    Read full review

    Pros

    Cisco

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Read full review

    Verint

    • Intuitive interface that has been well received by a wide range of employees.
    • Ridiculously impressive moderation tools that have allowed a small community team to scale.
    • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
    • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
    • Out of the box interface is excellent and requires little customization to get going.
    Read full review

    Cons

    Cisco

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    Read full review

    Verint

    • Make it easier to customize widget UI - without requiring extensive coding experience
    • Provide templates for Community homepages that are simple and have great UX
    • Make it easy to change the theme
    Read full review

    Pricing Details

    Cisco Jabber

    Starting Price

    $50 Per License

    Editions & Modules

    Cisco Jabber editions and modules pricing
    EditionModules
    Jabber for Desktop$50.001

    Footnotes

    1. Per License

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Verint Community (Telligent)

    Starting Price

    Editions & Modules

    Verint Community (Telligent) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Cisco

      I don’t have access to video features.) In an age when our smartphones
      do everything but call our friends, family, or clients, it’s refreshing
      to have a desktop app that can make calls in the smartphone’s place. It
      seems appropriate in a time when we’re all worried about the robots
      rising and taking over the world. Why not transfer the functionality of a
      telephone to the same computer where we program those world-dominating
      robots? It’s practical. Cisco Jabber takes the classic idea of making
      calls with a phone and puts it in the same place where we spend most of
      our worktime. This frees up desk space, as well as keeps the smartphone
      available for what it was invented to do: take Instagram photos. Not to
      mention, because it has its own number, it makes it easier to contact
      clients without having to give them your personal phone number. Need to
      make a call, but you don’t want to share your home phone? Cisco Jabber
      makes that easy. And best of all, because you call through your
      computer, all you need is a microphone to speak and speakers to listen,
      and you never have to pick up the phone at all. If you hate having
      sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
      have access to phone features only, and Cisco Jabber has more available
      that I can’t use, I can see where it may also be a pro for business
      owners that Cisco apparently allows custom features availability for
      users, depending on roles.
      Read full review

      Verint

      I am not part of this decision making process, but I did provide positive feedback to the decision making board.
      Read full review

      Usability

      Cisco

      There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
      Read full review

      Verint

      Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
      Read full review

      Support Rating

      Cisco

      Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
      Read full review

      Verint

      So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
      Read full review

      Alternatives Considered

      Cisco

      In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
      Read full review

      Verint

      As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
      Read full review

      Return on Investment

      Cisco

      • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
      • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
      Read full review

      Verint

      • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
      • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
      • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
      Read full review

      Add comparison