What users are saying about
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Top Rated
421 Ratings

Cisco Jabber

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Top Rated
421 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Cisco Jabber

Cisco Jabber is, in my opinion, the easiest to adapt to and learn, new users can become experts in a few days of using Cisco Jabber. Compared to its competitors it could improve on the general look and feel of the app and add more functions that competitors offer that they do not.
Jian Groenewald | TrustRadius Reviewer

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.8
Vertical Wave IP
Task Management
Cisco Jabber
7.9
Vertical Wave IP
Gantt Charts
Cisco Jabber
5.6
Vertical Wave IP
Scheduling
Cisco Jabber
7.7
Vertical Wave IP
Workflow Automation
Cisco Jabber
6.0
Vertical Wave IP
Mobile Access
Cisco Jabber
8.3
Vertical Wave IP
Search
Cisco Jabber
7.7
Vertical Wave IP
Visual planning tools
Cisco Jabber
4.1
Vertical Wave IP

Communication

Cisco Jabber
6.2
Vertical Wave IP
Chat
Cisco Jabber
8.7
Vertical Wave IP
Notifications
Cisco Jabber
8.4
Vertical Wave IP
Discussions
Cisco Jabber
7.9
Vertical Wave IP
Surveys
Cisco Jabber
5.2
Vertical Wave IP
Internal knowledgebase
Cisco Jabber
5.3
Vertical Wave IP
Integrates with GoToMeeting
Cisco Jabber
4.1
Vertical Wave IP
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.0
Vertical Wave IP
Integrates with Outlook
Cisco Jabber
7.6
Vertical Wave IP

File Sharing & Management

Cisco Jabber
6.9
Vertical Wave IP
Versioning
Cisco Jabber
7.8
Vertical Wave IP
Video files
Cisco Jabber
7.3
Vertical Wave IP
Audio files
Cisco Jabber
7.8
Vertical Wave IP
Document collaboration
Cisco Jabber
7.6
Vertical Wave IP
Access control
Cisco Jabber
7.0
Vertical Wave IP
Advanced security features
Cisco Jabber
6.9
Vertical Wave IP
Integrates with Google Drive
Cisco Jabber
5.0
Vertical Wave IP
Device sync
Cisco Jabber
5.8
Vertical Wave IP

Pros

Cisco Jabber

  • This tool is password protected, which keeps us safe and secure from all threats and problems, and I really like this.
  • I find their customer support to be very thorough and helpful.
  • Now it has also become quite easy to create groups and even message people with two choices of either doing it personally or announcing it in a group.
  • The desktop sharing feature present in the product helps us in times when we get stuck somewhere and need any advice from seniors.
  • The alert feature is also very good because now you can message a person when they are unavailable.
Alan sheiner | TrustRadius Reviewer

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • It would be helpful to augment the contacts set up by the company to add additional phone numbers accessible only by me.
  • I get a frequent error relating to a Microsoft Office Integration Error, which requires a restart of Microsoft programs. It doesn't appear to impair the functionality I take advantage of, so it hasn't been a significant concern.
  • I need to explore [Cisco] Jabber more to take advantage of other features like video calls, etc., that I am not currently using.
Loren Piel | TrustRadius Reviewer

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.7
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.0
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

Vertical Wave IP

No answers on this topic

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Vertical Wave IP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.4
Vertical Wave IP
10.0

Likelihood to Renew

Cisco Jabber
5.7
Vertical Wave IP

Usability

Cisco Jabber
9.0
Vertical Wave IP

Support Rating

Cisco Jabber
8.0
Vertical Wave IP

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