What users are saying about
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Top Rated
423 Ratings

Cisco Jabber

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Top Rated
423 Ratings
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Score 8.1 out of 100
12 Ratings
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Score 10 out of 100

Feature Set Ratings

  • Cisco Jabber ranks higher in 2 feature sets: Project Management, File Sharing & Management
  • VMware Socialcast (discontinued) ranks higher in 1 feature set: Communication

Project Management

6.5

Cisco Jabber

65%
6.3

VMware Socialcast (discontinued)

63%
VMware Socialcast (discontinued) ranks higher in 4/7 features

Task Management

7.3
73%
66 Ratings
7.7
77%
4 Ratings

Gantt Charts

5.7
57%
10 Ratings
7.0
70%
1 Rating

Scheduling

7.1
71%
74 Ratings
6.3
63%
3 Ratings

Workflow Automation

6.0
60%
17 Ratings
8.0
80%
2 Ratings

Mobile Access

8.1
81%
116 Ratings
3.8
38%
3 Ratings

Search

7.3
73%
106 Ratings
8.0
80%
4 Ratings

Visual planning tools

4.1
41%
17 Ratings
3.4
34%
3 Ratings

Communication

6.1

Cisco Jabber

61%
7.5

VMware Socialcast (discontinued)

75%
VMware Socialcast (discontinued) ranks higher in 7/8 features

Chat

8.5
85%
144 Ratings
8.7
87%
4 Ratings

Notifications

8.3
83%
144 Ratings
8.2
82%
4 Ratings

Discussions

7.6
76%
122 Ratings
8.1
81%
4 Ratings

Surveys

5.0
50%
15 Ratings
8.7
87%
3 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
6.1
61%
4 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
5.0
50%
1 Rating

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
7.0
70%
2 Ratings

Integrates with Outlook

7.8
78%
58 Ratings
7.9
79%
2 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%
5.7

VMware Socialcast (discontinued)

57%
Cisco Jabber ranks higher in 6/8 features

Versioning

7.4
74%
66 Ratings
2.1
21%
2 Ratings

Video files

6.8
68%
98 Ratings
7.2
72%
3 Ratings

Audio files

7.5
75%
103 Ratings
7.2
72%
3 Ratings

Document collaboration

7.3
73%
84 Ratings
6.7
67%
4 Ratings

Access control

6.9
69%
31 Ratings
7.2
72%
3 Ratings

Advanced security features

6.8
68%
33 Ratings
5.8
58%
3 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
5.0
50%
2 Ratings

Device sync

5.7
57%
22 Ratings
4.0
40%
2 Ratings

Attribute Ratings

  • Cisco Jabber is rated higher in 1 area: Likelihood to Recommend
  • VMware Socialcast (discontinued) is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Cisco Jabber and VMware Socialcast (discontinued) are tied in 1 area: Usability

Likelihood to Recommend

8.1

Cisco Jabber

81%
152 Ratings
7.7

VMware Socialcast (discontinued)

77%
6 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings
9.1

VMware Socialcast (discontinued)

91%
2 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings
9.0

VMware Socialcast (discontinued)

90%
1 Rating

Support Rating

7.9

Cisco Jabber

79%
24 Ratings
9.0

VMware Socialcast (discontinued)

90%
2 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Anonymous | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
  • The platform has such a high level of ease of use, it becomes somewhat addicting.
  • Social analytics are superb.
  • The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
  • It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
  • The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
  • The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
Susan Scrupski | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
  • For companies with a lot of workers the price can increase significantly.
  • The mobile app usability and notifications are poor. Need to be improved.
  • If there were more administrative features available the product would be improved
Vinicius Lima | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

VMware Socialcast (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$250 per month

VMware Socialcast (discontinued) Editions & Modules

Additional Pricing Details

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.1
Based on 2 answers
Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
Anonymous | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 1 answer
The UX is its best feature
Susan Scrupski | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 2 answers
Excellent support; of course not perfect. :-)
Susan Scrupski | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No answers on this topic

VMware Socialcast (discontinued)

Not applicable, as it is a SaaS platform with minimal implementation
Susan Scrupski | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

Using it as an email notification curator works nice for us.
Richard Bird | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Definitely more organized project management and team collaboration.
  • Efficiency in carrying out tasks.
  • Creates a spirit of collaboration and friendliness among colleagues.
Elizabeth Gonzalez | TrustRadius Reviewer

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