What users are saying about
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Top Rated
443 Ratings
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Top Rated
233 Ratings

Cisco Jabber

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Top Rated
443 Ratings
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Score 8.1 out of 100

Webex Calling

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Top Rated
233 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Webex Calling

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.2
    72%
    71 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    6.9
    69%
    80 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    123 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    112 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Webex Calling

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.7
    87%
    152 Ratings
    N/A
    0 Ratings

    Notifications

    8.4
    84%
    152 Ratings
    N/A
    0 Ratings

    Discussions

    7.7
    77%
    130 Ratings
    N/A
    0 Ratings

    Surveys

    4.9
    49%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    Webex Calling

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.5
    75%
    70 Ratings
    N/A
    0 Ratings

    Video files

    6.9
    69%
    103 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    108 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.3
    73%
    89 Ratings
    N/A
    0 Ratings

    Access control

    6.8
    68%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.7
    67%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.5

    Webex Calling

    85%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.6
    86%
    81 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.3
    83%
    81 Ratings

    User templates

    N/A
    0 Ratings
    8.4
    84%
    89 Ratings

    Call reports

    N/A
    0 Ratings
    8.2
    82%
    98 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.9
    89%
    99 Ratings

    Call Management

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.8

    Webex Calling

    88%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    92 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    91 Ratings

    Call screening

    N/A
    0 Ratings
    8.9
    89%
    91 Ratings

    Message alerts

    N/A
    0 Ratings
    8.8
    88%
    103 Ratings

    VoIP system collaboration

    Cisco Jabber

    Feature Set Not Supported
    N/A
    9.0

    Webex Calling

    90%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.9
    89%
    104 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.2
    92%
    110 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.9
    89%
    104 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    100 Ratings

    Mobile apps

    Cisco Jabber

    Feature Set Not Supported
    N/A
    9.0

    Webex Calling

    90%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.9
    89%
    98 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    93 Ratings

    Attribute Ratings

    • Webex Calling is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    160 Ratings
    8.4

    Webex Calling

    84%
    116 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    10.0

    Webex Calling

    100%
    2 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    9.9

    Webex Calling

    99%
    5 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    Webex Calling

    Eliminate the need to switch windows to share files, screens, or communications. You can set up a call queue so that callers receive an automated response, comfort messages, and music on hold while they wait for someone to answer their call. Create a call pickup group for users to answer each other's calls, boosting teamwork and collaboration. You can enable call park, which allows customers to put a call on hold and answer from another phone.
    Sashi Mishra | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    Webex Calling

    • Webex Calling is web-based so no additional system setup is required to avail its functionality and be used on multiple devices.
    • Crystal-clear audio with an advanced noise cancellation feature to eliminate all background voices.
    • Voicemail feature which allows you to drop a voice message to your colleagues without disturbing them.
    Bahati Asher FAITH | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    Webex Calling

    • Recorded messages cannot be exported nor can they be shared between call queues.
    • There is no native voicemail to text ability. This is available through a third-party.
    • User locations cannot be changed without removing the user's license. After the location is changed the user can be re-licensed. This results in the user losing their voicemail setup and other call settings.
    • Phones must be factory reset in order to be assigned to a different user. A work-around is possible for organizations with higher than normal employee turn-over.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    Webex Calling

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $17 per month per user

    Webex Calling Editions & Modules

    Edition
    Basic Plan$0.001
    Call Plan$17.001
    Call + Meet Plan$25.001
    Enterprise PlanContact Sales
    1. user/month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    Webex Calling

    Webex Calling 9.6
    Based on 2 answers
    because have been using it and its easy to configure and manage
    Ramnik Singh | TrustRadius Reviewer

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    Webex Calling

    Webex Calling 10.0
    Based on 2 answers
    It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    Webex Calling

    Webex Calling 9.9
    Based on 5 answers
    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
    The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    Webex Calling

    Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the competitors playing in the same market.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    Webex Calling

    • Communicating with the team and others in our non-profit organization has been improved.
    • The ability to stay in the calls and text with others is seamless.
    • Having applications on multiple platforms is good since people on our team use different devices.
    Sharon Kato | TrustRadius Reviewer

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