What users are saying about
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Top Rated
443 Ratings
Cisco Jabber
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Top Rated
443 Ratings
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Based on 443 reviews and ratings
Webex Calling
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Top Rated
233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 233 reviews and ratings
Feature Set Ratings
Project Management
6.5
Cisco Jabber
65%
Webex Calling
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.2
72%
71 Ratings
N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings
N/A
0 Ratings
Scheduling
6.9
69%
80 Ratings
N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings
N/A
0 Ratings
Mobile Access
8.1
81%
123 Ratings
N/A
0 Ratings
Search
7.3
73%
112 Ratings
N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings
N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%
Webex Calling
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.7
87%
152 Ratings
N/A
0 Ratings
Notifications
8.4
84%
152 Ratings
N/A
0 Ratings
Discussions
7.7
77%
130 Ratings
N/A
0 Ratings
Surveys
4.9
49%
15 Ratings
N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%
Webex Calling
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.5
75%
70 Ratings
N/A
0 Ratings
Video files
6.9
69%
103 Ratings
N/A
0 Ratings
Audio files
7.6
76%
108 Ratings
N/A
0 Ratings
Document collaboration
7.3
73%
89 Ratings
N/A
0 Ratings
Access control
6.8
68%
31 Ratings
N/A
0 Ratings
Advanced security features
6.7
67%
33 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
N/A
0 Ratings
Device sync
5.7
57%
22 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Jabber
Feature Set Not Supported
N/A
8.5
Webex Calling
85%
Webex Calling ranks higher in 5/5 features
Webex Calling ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
8.6
86%
81 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
8.3
83%
81 Ratings
User templates
N/A
0 Ratings
8.4
84%
89 Ratings
Call reports
N/A
0 Ratings
8.2
82%
98 Ratings
Directory of employee names
N/A
0 Ratings
8.9
89%
99 Ratings
Call Management
Cisco Jabber
Feature Set Not Supported
N/A
8.8
Webex Calling
88%
Webex Calling ranks higher in 5/5 features
Webex Calling ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
8.7
87%
98 Ratings
Call recording
N/A
0 Ratings
8.8
88%
92 Ratings
Call park
N/A
0 Ratings
9.0
90%
91 Ratings
Call screening
N/A
0 Ratings
8.9
89%
91 Ratings
Message alerts
N/A
0 Ratings
8.8
88%
103 Ratings
VoIP system collaboration
Cisco Jabber
Feature Set Not Supported
N/A
9.0
Webex Calling
90%
Webex Calling ranks higher in 4/4 features
Webex Calling ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.9
89%
104 Ratings
Audio conferencing
N/A
0 Ratings
9.2
92%
110 Ratings
Video screen sharing
N/A
0 Ratings
8.9
89%
104 Ratings
Instant messaging
N/A
0 Ratings
9.1
91%
100 Ratings
Mobile apps
Cisco Jabber
Feature Set Not Supported
N/A
9.0
Webex Calling
90%
Webex Calling ranks higher in 2/2 features
Webex Calling ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
8.9
89%
98 Ratings
Mobile app for Android
N/A
0 Ratings
9.0
90%
93 Ratings
Attribute Ratings
- Webex Calling is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend
8.1
Cisco Jabber
81%
160 Ratings
8.4
Webex Calling
84%
116 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
9.6
Webex Calling
96%
2 Ratings
Usability
9.0
Cisco Jabber
90%
8 Ratings
10.0
Webex Calling
100%
2 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
9.9
Webex Calling
99%
5 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Webex Calling
Eliminate the need to switch windows to share files, screens, or communications. You can set up a call queue so that callers receive an automated response, comfort messages, and music on hold while they wait for someone to answer their call. Create a call pickup group for users to answer each other's calls, boosting teamwork and collaboration. You can enable call park, which allows customers to put a call on hold and answer from another phone.
Scrum developer
MphasisInformation Technology & Services, 10,001+ employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesWebex Calling
- Webex Calling is web-based so no additional system setup is required to avail its functionality and be used on multiple devices.
- Crystal-clear audio with an advanced noise cancellation feature to eliminate all background voices.
- Voicemail feature which allows you to drop a voice message to your colleagues without disturbing them.
Administrative Assistant
Appnomu Savings and LoansFinancial Services, 51-200 employees
Cons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Webex Calling
- Recorded messages cannot be exported nor can they be shared between call queues.
- There is no native voicemail to text ability. This is available through a third-party.
- User locations cannot be changed without removing the user's license. After the location is changed the user can be re-licensed. This results in the user losing their voicemail setup and other call settings.
- Phones must be factory reset in order to be assigned to a different user. A work-around is possible for organizations with higher than normal employee turn-over.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesPricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Webex Calling
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$17 per month per user
Webex Calling Editions & Modules
Edition
Basic Plan | $0.001 |
---|---|
Call Plan | $17.001 |
Call + Meet Plan | $25.001 |
Enterprise Plan | Contact Sales |
- user/month
- none
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Webex Calling
Webex Calling 9.6
Based on 2 answers
because have been using it and its easy to configure and manage
Collaboration and Contact Center Consultant
Kytec (AU)Information Technology & Services, 51-200 employees
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Webex Calling
Webex Calling 10.0
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesSupport Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Webex Calling
Webex Calling 9.9
Based on 5 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesAlternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Webex Calling
Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the competitors playing in the same market.

Verified User
Manager in Sales
Information Technology & Services Company, 51-200 employeesReturn on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Webex Calling
- Communicating with the team and others in our non-profit organization has been improved.
- The ability to stay in the calls and text with others is seamless.
- Having applications on multiple platforms is good since people on our team use different devices.
Communications Specialist
Shiloh Community InitiativeNon-profit Organization Management, 11-50 employees