Cisco Jabber vs Webex Calling

• As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
• Easy to collaborate from any device (mobile and personal computers). Multiplatform.
• Administrators able to customize the application's features as much as they need.
• Easy to integrate with Active Directory and Outlook. Unique user and password.
• Voice calls and messaging completely secure.
• Persistence chat for mobile.

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• Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
• Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.

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• There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
• Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.

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• Sometimes confusing on how to sign on to the Webex
• Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
• Don’t see a difference between this and zoom calls

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• Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
• Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
• Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.

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• I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
• It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.

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