Cisco Jabber vs Webex Calling

What users are saying about

Try Webex for Free

Try Webex Calling

Score 8.1 out of 10

Based on 443 reviews and ratings

Try Webex for Free

Score 8.7 out of 10

Based on 233 reviews and ratings

Try Webex Calling

Feature Set Ratings

Project Management

6.5

Cisco Jabber

65%

Webex Calling

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 7/7 features

Task Management

7.2

72%

71 Ratings

N/A

0 Ratings

Gantt Charts

5.7

57%

10 Ratings

N/A

0 Ratings

Scheduling

6.9

69%

80 Ratings

N/A

0 Ratings

Workflow Automation

6.0

60%

17 Ratings

N/A

0 Ratings

Mobile Access

8.1

81%

123 Ratings

N/A

0 Ratings

Search

7.3

73%

112 Ratings

N/A

0 Ratings

Visual planning tools

4.1

41%

17 Ratings

N/A

0 Ratings

Communication

6.1

Cisco Jabber

61%

Webex Calling

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Chat

8.7

87%

152 Ratings

N/A

0 Ratings

Notifications

8.4

84%

152 Ratings

N/A

0 Ratings

Discussions

7.7

77%

130 Ratings

N/A

0 Ratings

Surveys

4.9

49%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

5.3

53%

20 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

4.0

40%

12 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

2.0

20%

12 Ratings

N/A

0 Ratings

Integrates with Outlook

7.8

78%

58 Ratings

N/A

0 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%

Webex Calling

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Versioning

7.5

75%

70 Ratings

N/A

0 Ratings

Video files

6.9

69%

103 Ratings

N/A

0 Ratings

Audio files

7.6

76%

108 Ratings

N/A

0 Ratings

Document collaboration

7.3

73%

89 Ratings

N/A

0 Ratings

Access control

6.8

68%

31 Ratings

N/A

0 Ratings

Advanced security features

6.7

67%

33 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.0

50%

10 Ratings

N/A

0 Ratings

Device sync

5.7

57%

22 Ratings

N/A

0 Ratings

Cloud PBX

Cisco Jabber

Feature Set Not Supported

N/A

8.5

Webex Calling

85%

Webex Calling ranks higher in 5/5 features

Hosted PBX

N/A

0 Ratings

8.6

86%

81 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

8.3

83%

81 Ratings

User templates

N/A

0 Ratings

8.4

84%

89 Ratings

Call reports

N/A

0 Ratings

8.2

82%

98 Ratings

Directory of employee names

N/A

0 Ratings

8.9

89%

99 Ratings

Call Management

Cisco Jabber

Feature Set Not Supported

N/A

8.8

Webex Calling

88%

Webex Calling ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

8.7

87%

98 Ratings

Call recording

N/A

0 Ratings

8.8

88%

92 Ratings

Call park

N/A

0 Ratings

9.0

90%

91 Ratings

Call screening

N/A

0 Ratings

8.9

89%

91 Ratings

Message alerts

N/A

0 Ratings

8.8

88%

103 Ratings

VoIP system collaboration

Cisco Jabber

Feature Set Not Supported

N/A

9.0

Webex Calling

90%

Webex Calling ranks higher in 4/4 features

Video conferencing

N/A

0 Ratings

8.9

89%

104 Ratings

Audio conferencing

N/A

0 Ratings

9.2

92%

110 Ratings

Video screen sharing

N/A

0 Ratings

8.9

89%

104 Ratings

Instant messaging

N/A

0 Ratings

9.1

91%

100 Ratings

Mobile apps

Cisco Jabber

Feature Set Not Supported

N/A

9.0

Webex Calling

90%

Webex Calling ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

8.9

89%

98 Ratings

Mobile app for Android

N/A

0 Ratings

9.0

90%

93 Ratings

Attribute Ratings

Webex Calling is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Cisco Jabber

81%

160 Ratings

8.4

Webex Calling

84%

116 Ratings

Cisco Jabber

56%

6 Ratings

9.6

Webex Calling

96%

2 Ratings

Cisco Jabber

90%

8 Ratings

10.0

Webex Calling

100%

2 Ratings

Cisco Jabber

79%

24 Ratings

9.9

Webex Calling

99%

5 Ratings

Pros

Easy connection with internal and external colleagues via syncing with Outlook contacts.
Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Read full review

Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

View all 160 answers on this topic

Webex Calling is web-based so no additional system setup is required to avail its functionality and be used on multiple devices.
Crystal-clear audio with an advanced noise cancellation feature to eliminate all background voices.
Voicemail feature which allows you to drop a voice message to your colleagues without disturbing them.

Read full review

Bahati Asher FAITH

Administrative Assistant

Appnomu Savings and LoansFinancial Services, 51-200 employees

View all 116 answers on this topic

Cons

Stability depends on internet connection more than it needs to
Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
Expensive pricing and pricing model for big organizations (per license)

Read full review

ozan guner

Senior IT Infrastructure Specialist

HiltiConstruction, 201-500 employees

View all 160 answers on this topic

Recorded messages cannot be exported nor can they be shared between call queues.
There is no native voicemail to text ability. This is available through a third-party.
User locations cannot be changed without removing the user's license. After the location is changed the user can be re-licensed. This results in the user losing their voicemail setup and other call settings.
Phones must be factory reset in order to be assigned to a different user. A work-around is possible for organizations with higher than normal employee turn-over.

Read full review

Verified User

Engineer in Information Technology

Information Technology & Services Company, 201-500 employees

View all 116 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$17 per month per user

Webex Calling Editions & Modules

Edition

Basic Plan	$0.00¹
Call Plan	$17.00¹
Call + Meet Plan	$25.00¹
Enterprise Plan	Contact Sales

user/month
none

Additional Pricing Details

—

Likelihood to Renew

Cisco Jabber 5.6

Based on 6 answers

I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.

Read full review

Siddharth Goyal

Software Engineer

Jaypee University of Information TechnologyComputer Software, 201-500 employees

View all 6 answers on this topic

Webex Calling 9.6

Based on 2 answers

because have been using it and its easy to configure and manage

Read full review

Ramnik Singh

Collaboration and Contact Center Consultant

Kytec (AU)Information Technology & Services, 51-200 employees

View all 2 answers on this topic

Usability

Cisco Jabber 9.0

Based on 8 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

Read full review

Kaitlin Tucker

Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

View all 8 answers on this topic

Webex Calling 10.0

Based on 2 answers

It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.

Read full review

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 2 answers on this topic

Support Rating

Cisco Jabber 7.9

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

Read full review

Debbie Johnson

Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

View all 24 answers on this topic

Webex Calling 9.9

Based on 5 answers

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.

The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

Read full review

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 5 answers on this topic

Alternatives Considered

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

Read full review

Jian Groenewald

Service Support Analyst

NSC GlobalInformation Technology & Services, 501-1000 employees

View all 160 answers on this topic

Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the competitors playing in the same market.

Read full review

Verified User

Manager in Sales

Information Technology & Services Company, 51-200 employees

View all 116 answers on this topic

Return on Investment

Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

Read full review

Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

View all 160 answers on this topic

Communicating with the team and others in our non-profit organization has been improved.
The ability to stay in the calls and text with others is seamless.
Having applications on multiple platforms is good since people on our team use different devices.

Read full review

Sharon Kato

Communications Specialist

Shiloh Community InitiativeNon-profit Organization Management, 11-50 employees

View all 116 answers on this topic

Cisco Jabber

Webex Calling

Cisco Jabber

Webex Calling

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Webex Calling

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Webex Calling

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Jabber

Webex Calling

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Jabber

Webex Calling

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Jabber

Webex Calling

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Jabber

Webex Calling

Mobile app for iOS

Mobile app for Android

Cisco Jabber

Webex Calling

Cisco Jabber

Webex Calling

Cisco Jabber

Webex Calling

Cisco Jabber

Webex Calling

Likelihood to Recommend

Cisco Jabber

Webex Calling

Pros

Cisco Jabber

Webex Calling

Cons

Cisco Jabber

Webex Calling

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cisco Jabber Editions & Modules