Likelihood to Recommend
Cisco Routers are suited towards higher-end and more complex configuration scenarios. Small businesses would likely not want the cost or burden of having a dedicated Cisco-certified engineer to maintain them. However, we have found they are reliable and sturdy. The interface can be complex to an outsider, but we also request that our routers perform complex tasks.
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In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Read full review Pros Helps to separate routing information for different networks for different customers. Helps peers with service providers and Customer Networks and starts the exchange of information between them. Helps facilitate internet connectivity for enterprise networks. Helps transferring Internet or Private Data from one place to another. Read full review AP's are very affordable. Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces. Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs. Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now. Unifi controller is powerful yet simple to administrate. Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller. Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup. When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated. Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread. Read full review Cons Software-defined radios could be used so that both the radios could be converted into 5 GHz model to provide enhanced connectivity in network congestion scenarios. Support for low power IoT devices. Should provide more details about devices connected to the access points such as the risk score of the devices. Enhanced encryption algorithms and quick firmware upgrades. Read full review VLANs: They can make these work more smoothly. Setup can be more intuitive. Cloud Key: These need to be stabilized; they lose their programming a little too easily. Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating. Portal can be modernized. Read full review Likelihood to Renew
We are extremely likely to renew, as we have been very happy with our Cisco Routers for over 10 years. Their uptime as well as stable nature makes them ideal for us, as we are an industry that cannot afford downtime. We trust our partner to recommend our next model Cisco, when the time comes.
Read full review Usability
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
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Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
Read full review Alternatives Considered
Cisco Routers have better performance and are more efficient when working. They are friendlier in their configuration environment and in turn, their TAC service is superior to that of other brands, and at the same level of documentation it is more accessible than that of other vendors
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Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
Read full review Return on Investment Network management has become easy and fast with cloud based portal. Network policies could be rolled out quickly across the devices. Improvement in Network security. Stable internet connection has lead to less downtime and more productivity. Stable internet connection in each location within the organization. Read full review The access points and switch were extremely affordable and we've had minimal downtime over the life of the products. The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place. Read full review ScreenShots