What users are saying about
228 Ratings
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85 Ratings
228 Ratings
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Score 8.9 out of 100

Ubiquiti Networks UniFi

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85 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Routers

One major drawback of Cisco Routers is that it is quite expensive. It may not be the perfect budget friendly item for most small companies. However, it is highly accessible and reliable. Security concerns are next to nil so it is something one can rely on, without fearing frauds and security breeches.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLYWe bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Anonymous | TrustRadius Reviewer

Pros

Cisco Routers

  • Security. You can run VPN services on these routers along with core function of routing.
  • Rate limiting for DDOS or traffic on WAN links can help to prioritise the actual user traffic.
  • Routing. This is main feature of these devices and they do it really well.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • AP's are very affordable.
  • Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
  • Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
  • Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
  • Unifi controller is powerful yet simple to administrate.
  • Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
  • Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
  • When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
  • Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
Patrick Plaisance | TrustRadius Reviewer

Cons

Cisco Routers

  • Firmware improvements as the routers (at least the models I used) can sometimes crash while setting up.
  • In two RV042 that I had to configure and monitor, I had problems where they stopped working properly (crashes, loss of settings, bug). In another model, the VPN did not connect and only after a router restart did it work.
  • Three WAN options on RV line.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • VLANs: They can make these work more smoothly. Setup can be more intuitive.
  • Cloud Key: These need to be stabilized; they lose their programming a little too easily.
  • Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
  • Portal can be modernized.
Vin Campbell | TrustRadius Reviewer

Usability

Cisco Routers

No score
No answers yet
No answers on this topic

Ubiquiti Networks UniFi

Ubiquiti Networks UniFi 9.5
Based on 3 answers
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
Brandon Patton | TrustRadius Reviewer

Support Rating

Cisco Routers

No score
No answers yet
No answers on this topic

Ubiquiti Networks UniFi

Ubiquiti Networks UniFi 7.9
Based on 7 answers
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
Tiago Mokwa | TrustRadius Reviewer

Alternatives Considered

Cisco Routers

I haven't used other routers in my career. We evaluated Palo Alto but quickly realized we needed to stay with Cisco, as they never gave us a reason to change. Palo Alto also was a much greater financial investment we were not willing to take, along with the learning curve to support their hardware.
Jacob Klein | TrustRadius Reviewer

Ubiquiti Networks UniFi

We've had all kinds of access points and switches in our organization over the years. Between Apple AirPort, NetGear, LinkSys, and Dell, the UniFi access points have been the best ones. The UniFi switches have been good except for some minor mishaps with firmware bugs. We eventually landed on Dell-managed switches for the racks of servers, but the UniFi switches have a place for connecting various office spaces to the racks. We opted not to go with the UniFi threat management gateway because pfSense offers a much more feature-rich experience for controlling proxies and firewalls that UniFi just doesn't handle well (yet).
Aaron Smith | TrustRadius Reviewer

Return on Investment

Cisco Routers

  • It has helped increase IT productivity by making network management easier
  • The yearly subscription fee is too expensive and isn't worth it
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • Unifi's excellent price points make it easy to add an AP if necessary without breaking the bank.
  • The initial problem with Gen1 Cloud Keys caused a lot of problems for us. The units would reboot or corrupt themselves and configuration locally or via remote was impossible. They have since fixed the problem.
  • Being simple to set up has made them a go-to for installing at new sites, and we can easily train some of our lesser-experienced techs on how to use the controller software for maintenance and monitoring.
Michael Metalios | TrustRadius Reviewer

Pricing Details

Cisco Routers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ubiquiti Networks UniFi

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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