Cisco Secure Access by Duo vs Microsoft Teams

• It integrates very well with multiple products such as M365 and VMware
• It allows for multiple security options including hardware tokens and a phone app
• If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard

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• Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
• The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
• An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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• An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
• At the time of implementation it did not integrate with the rest of the cisco security suite.
• Documentation was light or lacking for any lesser known products.
• Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.

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• Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
• Gets hung up once in a while when the system is loading
• Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.

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• Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
• Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
• Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.

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• I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
• It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
• It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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