What users are saying about
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Top Rated
212 Ratings
Cisco Secure Access by Duo
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Top Rated
212 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 212 reviews and ratings
Zoom
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Top Rated
4182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 4182 reviews and ratings
Feature Set Ratings
Performance & Compatibility of Online Events Software

Cisco Secure Access by Duo
Feature Set Not Supported
N/A

8.3
Zoom
83%
Zoom ranks higher in 4/4 features
Zoom ranks higher in 4/4 features
High quality audio

N/A
0 Ratings

8.6
86%
689 Ratings
High quality video

N/A
0 Ratings

8.6
86%
691 Ratings
Low bandwidth requirements

N/A
0 Ratings

7.6
76%
615 Ratings
Mobile support

N/A
0 Ratings

8.6
86%
90 Ratings
Screen Sharing

Cisco Secure Access by Duo
Feature Set Not Supported
N/A

8.6
Zoom
86%
Zoom ranks higher in 2/2 features
Zoom ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings

9.0
90%
684 Ratings
Whiteboards

N/A
0 Ratings

8.2
82%
450 Ratings
Online Meetings / Events

Cisco Secure Access by Duo
Feature Set Not Supported
N/A

8.4
Zoom
84%
Zoom ranks higher in 5/5 features
Zoom ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings

8.4
84%
613 Ratings
Meeting initiation

N/A
0 Ratings

8.6
86%
671 Ratings
Integrates with social media

N/A
0 Ratings

7.8
78%
293 Ratings
Record meetings / events

N/A
0 Ratings

8.8
88%
644 Ratings
Slideshows

N/A
0 Ratings

8.3
83%
466 Ratings
Online Events Collaboration

Cisco Secure Access by Duo
Feature Set Not Supported
N/A

8.4
Zoom
84%
Zoom ranks higher in 3/3 features
Zoom ranks higher in 3/3 features
Live chat

N/A
0 Ratings

8.8
88%
586 Ratings
Audience polling

N/A
0 Ratings

8.2
82%
379 Ratings
Q&A

N/A
0 Ratings

8.4
84%
424 Ratings
Online Events Security

Cisco Secure Access by Duo
Feature Set Not Supported
N/A

8.4
Zoom
84%
Zoom ranks higher in 3/3 features
Zoom ranks higher in 3/3 features
User authentication

N/A
0 Ratings

8.3
83%
503 Ratings
Participant roles & permissions

N/A
0 Ratings

8.5
85%
555 Ratings
Confidential attendee list

N/A
0 Ratings

8.3
83%
393 Ratings
Attribute Ratings
- Cisco Secure Access by Duo is rated higher in 2 areas: Usability, Support Rating
- Zoom is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
- Cisco Secure Access by Duo and Zoom are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.9
Cisco Secure Access by Duo
89%
110 Ratings

8.9
Zoom
89%
705 Ratings
Likelihood to Renew

9.1
Cisco Secure Access by Duo
91%
1 Rating

9.5
Zoom
95%
15 Ratings
Usability

8.9
Cisco Secure Access by Duo
89%
72 Ratings

8.8
Zoom
88%
39 Ratings
Availability

Cisco Secure Access by Duo
N/A
0 Ratings

10.0
Zoom
100%
2 Ratings
Performance

Cisco Secure Access by Duo
N/A
0 Ratings

10.0
Zoom
100%
2 Ratings
Support Rating

8.8
Cisco Secure Access by Duo
88%
106 Ratings

8.3
Zoom
83%
53 Ratings
Implementation Rating

9.1
Cisco Secure Access by Duo
91%
1 Rating

10.0
Zoom
100%
14 Ratings
Contract Terms and Pricing Model

Cisco Secure Access by Duo
N/A
0 Ratings

7.7
Zoom
77%
15 Ratings
Product Scalability

Cisco Secure Access by Duo
N/A
0 Ratings

10.0
Zoom
100%
1 Rating
Professional Services

Cisco Secure Access by Duo
N/A
0 Ratings

9.1
Zoom
91%
8 Ratings
Likelihood to Recommend
Cisco Secure Access by Duo
Cisco Secure Access by Duo is recommended if you need to enable multifactor authentication with no major effort to implement it, understanding you have to pay a license per user. It's important to mention that what you are paying gives you a lot of possibilities to enable SSO on your applications, even legacy systems., there is no need to pay extra for it. If you are looking for free or cheap software, Cisco Secure Access by Duo is not an option.

Verified User
Supervisor in Information Technology
Retail Company, 1001-5000 employeesZoom
In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Manager, Training & Learning Development
DHI Computing Service, Inc.Computer Software, 201-500 employees
Pros
Cisco Secure Access by Duo
- It integrates very well with multiple products such as M365 and VMware
- It allows for multiple security options including hardware tokens and a phone app
- If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard
Distributed Systems Specialist
Lock Haven UniversityHigher Education, 501-1000 employees
Zoom
- The ease of hosting & joining meetings with a simple URL.
- The ability to screen-share and share control of screens seamlessly makes collaboration even better.
- Participants limit in a zoom meeting is way better than other collaboration tools.
- Ability to restrict unwanted users from joining the meeting even with the meeting password.
Senior Product Analyst
MonotypeInformation Technology & Services, 10,001+ employees
Cons
Cisco Secure Access by Duo
- An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
- At the time of implementation it did not integrate with the rest of the cisco security suite.
- Documentation was light or lacking for any lesser known products.
- Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.
Enterprise Infrastructure Supervisor
KLJCivil Engineering, 501-1000 employees
Zoom
- Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
- Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
- Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Sales Manager
Chain One LtdBusiness Supplies & Equipment, 51-200 employees
Pricing Details
Cisco Secure Access by Duo
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$3 Per User Per Month
Cisco Secure Access by Duo Editions & Modules
Edition
MFA | $3.001 |
---|---|
Access | $6.001 |
Beyond | $9.001 |
- Per User Per Month
Additional Pricing Details
—Zoom
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14.99 per month
Zoom Editions & Modules
On-premise Edition
Virtual H.323/SIP Room Connector | $491 |
---|---|
Business | 19.991 |
- per month
SaaS Edition
Basic | Free1 |
---|---|
Pro | 14.992 |
Business | 19.992 |
Enterprise | 19.992 |
- Free
- per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.Likelihood to Renew
Cisco Secure Access by Duo
Cisco Secure Access by Duo 9.1
Based on 1 answer
It’s best in class

Verified User
Manager in Corporate
Telecommunications Company, 10,001+ employeesZoom
Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Usability
Cisco Secure Access by Duo
Cisco Secure Access by Duo 8.9
Based on 72 answers
Like all Cisco products, it can be a little difficult to configure and use properly. Once set up, it works like a charm, and we rarely have to reconfigure it or update it. We do wish it integrated better with our SonicWALL firewalls.
CEO (Chief Executive Officer)
Kittelson IT Solutions, Inc.Information Technology & Services, 1-10 employees
Zoom
Zoom 8.8
Based on 39 answers
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Software Engineer, Infrastructure
LenovoInformation Technology & Services, 10,001+ employees
Reliability and Availability
Cisco Secure Access by Duo
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Performance
Cisco Secure Access by Duo
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Support Rating
Cisco Secure Access by Duo
Cisco Secure Access by Duo 8.8
Based on 106 answers
Most of my support has come from the pre-sales side, as I haven't done much with post-sales support. The engineer was helpful, though it would have been even better if he had more production experience. Hopefully the backing by Cisco will give Duo support the deep bench that one would expect out of Cisco.

Verified User
Engineer in Information Technology
Financial Services Company, 201-500 employeesZoom
Zoom 8.3
Based on 53 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Implementation Rating
Cisco Secure Access by Duo
Cisco Secure Access by Duo 9.1
Based on 1 answer
Rich documentation was provided by Duo team.

Verified User
Manager in Corporate
Telecommunications Company, 10,001+ employeesZoom
Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Alternatives Considered
Cisco Secure Access by Duo
I think that Duo is better than SecureAuth because the interface is better. I like the usability better and I like the design and functionality better. I wasn't involved in the selection process and initially didn't want to make the switch because I had heard some complaints about Duo but now that I have used it for a couple of years I would definitely say it is better than what I was using.
Manager, Training & Learning Development
DHI Computing Service, Inc.Computer Software, 201-500 employees
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Owner
Dignified HedonistHealth, Wellness and Fitness, 1-10 employees
Contract Terms and Pricing Model
Cisco Secure Access by Duo
No score
No answers yet
No answers on this topic
Zoom
Zoom 7.7
Based on 15 answers
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
SMB Sales Specialist
MindbodyComputer Software, 501-1000 employees
Scalability
Cisco Secure Access by Duo
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Professional Services
Cisco Secure Access by Duo
No score
No answers yet
No answers on this topic
Zoom
Zoom 9.1
Based on 8 answers
Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
Head of Sales
Ecommerceinsights.aiInformation Services, 1-10 employees
Return on Investment
Cisco Secure Access by Duo
- Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
- Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
- Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.
CEO (Chief Executive Officer)
Econometric StudiosFinancial Services, 11-50 employees
Zoom
- It enables me to send and receive messages from my team members during video calls, handling online presentations.
- With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
- It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Mapple Ltd
App developerComputer Software, 11-50 employees