Duo / Cisco Secure Access, by Duo vs Zoom

• Duo Security has a convenient mobile app, so all our employees can implement it and login when and where they need to.
• The app is streamlined and simple, and doesn't contain ads or unnecessary features.
• Duo Security allows our employees to not only use it for their company login, but for external logins as well, so all of their dual-factor authentication data is in one app.

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• It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
• Dashboard is fantasitic. Can access real time information to troubleshoot calls.
• Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
• Tickets get resolved quickly.
• Feature requests are realized quickly.

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• An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
• At the time of implementation it did not integrate with the rest of the cisco security suite.
• Documentation was light or lacking for any lesser known products.
• Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.

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• Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
• Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
• There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
• Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
• If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.

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• Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
• Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
• Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.

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• Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
• Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.

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