What users are saying about

Cisco Secure Access by Duo vs Zoom

Cisco Secure Access by Duo
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
212 Ratings
Free Trial
Zoom
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4182 Ratings

Cisco Secure Access by Duo

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
212 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Based on 212 reviews and ratings

Free Trial

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Based on 4182 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    Cisco Secure Access by Duo

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 4/4 features
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.6
    86%
    689 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    691 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    615 Ratings

    Mobile support

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Screen Sharing

    Cisco Secure Access by Duo

    Feature Set Not Supported
    N/A
    8.6

    Zoom

    86%
    Zoom ranks higher in 2/2 features
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.0
    90%
    684 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.2
    82%
    450 Ratings

    Online Meetings / Events

    Cisco Secure Access by Duo

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.4
    84%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    671 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    644 Ratings

    Slideshows

    N/A
    0 Ratings
    8.3
    83%
    466 Ratings

    Online Events Collaboration

    Cisco Secure Access by Duo

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.8
    88%
    586 Ratings

    Audience polling

    N/A
    0 Ratings
    8.2
    82%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.4
    84%
    424 Ratings

    Online Events Security

    Cisco Secure Access by Duo

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    555 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.3
    83%
    393 Ratings

    Attribute Ratings

    • Cisco Secure Access by Duo is rated higher in 2 areas: Usability, Support Rating
    • Zoom is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
    • Cisco Secure Access by Duo and Zoom are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Cisco Secure Access by Duo

    89%
    110 Ratings
    8.9

    Zoom

    89%
    705 Ratings

    Likelihood to Renew

    9.1

    Cisco Secure Access by Duo

    91%
    1 Rating
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    8.9

    Cisco Secure Access by Duo

    89%
    72 Ratings
    8.8

    Zoom

    88%
    39 Ratings

    Availability

    Cisco Secure Access by Duo

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    Cisco Secure Access by Duo

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    8.8

    Cisco Secure Access by Duo

    88%
    106 Ratings
    8.3

    Zoom

    83%
    53 Ratings

    Implementation Rating

    9.1

    Cisco Secure Access by Duo

    91%
    1 Rating
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    Cisco Secure Access by Duo

    N/A
    0 Ratings
    7.7

    Zoom

    77%
    15 Ratings

    Product Scalability

    Cisco Secure Access by Duo

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Cisco Secure Access by Duo

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    Cisco Secure Access by Duo

    Cisco Secure Access by Duo is recommended if you need to enable multifactor authentication with no major effort to implement it, understanding you have to pay a license per user. It's important to mention that what you are paying gives you a lot of possibilities to enable SSO on your applications, even legacy systems., there is no need to pay extra for it. If you are looking for free or cheap software, Cisco Secure Access by Duo is not an option.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 110 answers on this topic

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.

    Read full review

    Randy Palmer | TrustRadius Reviewer
    Randy Palmer
    View all 705 answers on this topic

    Pros

    Cisco Secure Access by Duo

    • It integrates very well with multiple products such as M365 and VMware
    • It allows for multiple security options including hardware tokens and a phone app
    • If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard

    Read full review

    James Heiney | TrustRadius Reviewer
    James Heiney
    View all 110 answers on this topic

    Zoom

    • The ease of hosting & joining meetings with a simple URL.
    • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
    • Participants limit in a zoom meeting is way better than other collaboration tools.
    • Ability to restrict unwanted users from joining the meeting even with the meeting password.

    Read full review

    Sameera Srivastava | TrustRadius Reviewer
    Sameera Srivastava
    View all 705 answers on this topic

    Cons

    Cisco Secure Access by Duo

    • An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
    • At the time of implementation it did not integrate with the rest of the cisco security suite.
    • Documentation was light or lacking for any lesser known products.
    • Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.

    Read full review

    Ryan Lee | TrustRadius Reviewer
    Ryan Lee
    View all 110 answers on this topic

    Zoom

    • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
    • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
    • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.

    Read full review

    Muhammad Hossain | TrustRadius Reviewer
    Muhammad Hossain
    View all 705 answers on this topic

    Pricing Details

    Cisco Secure Access by Duo

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $3 Per User Per Month

    Cisco Secure Access by Duo Editions & Modules

    Edition
    MFA$3.001
    Access$6.001
    Beyond$9.001
    1. Per User Per Month
    Additional Pricing Details
    —

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    Cisco Secure Access by Duo

    Cisco Secure Access by Duo 9.1
    Based on 1 answer
    It’s best in class

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

    Read full review

    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 15 answers on this topic

    Usability

    Cisco Secure Access by Duo

    Cisco Secure Access by Duo 8.9
    Based on 72 answers
    Like all Cisco products, it can be a little difficult to configure and use properly. Once set up, it works like a charm, and we rarely have to reconfigure it or update it. We do wish it integrated better with our SonicWALL firewalls.

    Read full review

    Guy Kittelson | TrustRadius Reviewer
    Guy Kittelson
    View all 72 answers on this topic

    Zoom

    Zoom 8.8
    Based on 39 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.

    Read full review

    Bart Harris | TrustRadius Reviewer
    Bart Harris
    View all 39 answers on this topic

    Reliability and Availability

    Cisco Secure Access by Duo

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

    Read full review

    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 2 answers on this topic

    Performance

    Cisco Secure Access by Duo

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

    Read full review

    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 2 answers on this topic

    Support Rating

    Cisco Secure Access by Duo

    Cisco Secure Access by Duo 8.8
    Based on 106 answers
    Most of my support has come from the pre-sales side, as I haven't done much with post-sales support. The engineer was helpful, though it would have been even better if he had more production experience. Hopefully the backing by Cisco will give Duo support the deep bench that one would expect out of Cisco.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Zoom

    Zoom 8.3
    Based on 53 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

    Read full review

    Kenneth Hess | TrustRadius Reviewer
    Kenneth Hess
    View all 53 answers on this topic

    Implementation Rating

    Cisco Secure Access by Duo

    Cisco Secure Access by Duo 9.1
    Based on 1 answer
    Rich documentation was provided by Duo team.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

    Read full review

    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 14 answers on this topic

    Alternatives Considered

    Cisco Secure Access by Duo

    I think that Duo is better than SecureAuth because the interface is better. I like the usability better and I like the design and functionality better. I wasn't involved in the selection process and initially didn't want to make the switch because I had heard some complaints about Duo but now that I have used it for a couple of years I would definitely say it is better than what I was using.

    Read full review

    Randy Palmer | TrustRadius Reviewer
    Randy Palmer
    View all 110 answers on this topic

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.

    Read full review

    Sarah Martin | TrustRadius Reviewer
    Sarah Martin
    View all 705 answers on this topic

    Contract Terms and Pricing Model

    Cisco Secure Access by Duo

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 7.7
    Based on 15 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.

    Read full review

    Brandon Losover | TrustRadius Reviewer
    Brandon Losover
    View all 15 answers on this topic

    Scalability

    Cisco Secure Access by Duo

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

    Read full review

    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 1 answers on this topic

    Professional Services

    Cisco Secure Access by Duo

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.

    Read full review

    Santanu Sen | TrustRadius Reviewer
    Santanu Sen
    View all 8 answers on this topic

    Return on Investment

    Cisco Secure Access by Duo

    • Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
    • Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
    • Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.

    Read full review

    Thomas Young | TrustRadius Reviewer
    Thomas Young
    View all 110 answers on this topic

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.

    Read full review

    Aurpa Fiza | TrustRadius Reviewer
    Aurpa Fiza
    View all 705 answers on this topic

    Add comparison