Likelihood to Recommend I will certainly recommend Cisco Secure Email to my friends/colleagues, one look at the dashboard/statistics will actually convince any IT professional to use this product. We noticed an outstanding improvement in Email quality, most of the SPAM emails are caught, and our users have never been happier!
Read full review Mimecast is good when you are needing a basic email security platform. It does some basic things really well, but when you start hitting some advanced needs, it lacks. Mimecast does not do a good job with BEC detection. Mimecast does spam filtering alright, but it could be much better. It really doesn't care about gmail or other external addresses. It doesn't check for age of accounts, etc.
Read full review Pros Manages Junk Mail Well-We configured and tested our configuration to filter out the majority of junk mail hitting our inboxes. Manages Graymail-We configured and tested our Cisco ETD for graymail filtering and reduced the amount of unwanted advertising and other legitimate emails. Creating unique policies that were tailored to block or allow emails from certain senders. Stopped malicious email traffic (e.g., malicious attachments and links) with rules for identifying and stripping potentially malicious attachments or links. Allows easy configuration for other email security measures such as SPF, DMARC and DKIM. Cisco engineers provide an annual free security health check. We took advantage of several security health checks where Cisco certified engineers go over the security setting of our Cisco ETD. We were provided a written report that highlighted strengths and weaknesses of our Cisco ETD setup. Monitoring email traffic flow is almost overwhelming with the amount of information you can obtain from the portal. This gives valuable information to IT staff in terms of volume and type of emails the company is receiving. Read full review Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs Read full review Cons The creation of policies and order in which they are applied to incoming/outgoing email can sometimes be a little confusing. Testing of rules and/or configuration settings are done live. Would be nice to have a way of testing a rule and/or configuration before going live if possible. Searching and extracting emails with ease/simplicity for eDiscovery or security purposes would be an extra bonus. Having an easier method for setting up and sending secure emails. Read full review The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup. They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology. Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page. Read full review Likelihood to Renew Haven't found an alternative product with the same features or quality, I have been renewing Cisco Secure Email for over 8 years and i am overly satisfied with what is offered. I will definitely recommended it to my peers.
Read full review Usability Good interface, easy to use and set up. If there were any issues, there is very good documentation and videos that one can follow for additional setup and best practices. As typical with most Cisco solutions, there are more features than needed for our purposes but good to know they are there in case of future needs
Read full review Yes using the same administration console is good, as user that you have assigned limited functionality to the console, they are already familiar with it when you increase their functionality. The new portal does take a bit of getting used to, but i can see that it is an improvement on the old version.
Read full review Reliability and Availability Cisco Secure Email Threat Defense's availability is great and reliable when you need it most. We haven't had any noticeable outages or issues.
Read full review Support Rating Cisco always provides good support for all of their solutions. As usual, Cisco support is top notch, from their initial sales teams to the post support, we have always felt comfortable with using Cisco solutions. Their documentation is also very good, frequent updates to the documents with feature enhancements and support notes. All around very good suppot
Read full review When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Read full review Implementation Rating Implementation is straight forward and easy, advanced settings are super helpful especially scripting and custom filters, reporting is one of the coolest features to trace every step of sent/received emails. integration with internal email systems have never been easier, we are running Microsoft Exchange servers behind Cisco Secure Email with no problems.
Read full review Alternatives Considered The security teams also evaluated similar offerings but went with Cisco Secure Email since this comes from a big name and they wanted to ensure complete compliance and protection assurance. The primary reasons for selecting Cisco Secure Email were integration with office 365, hybrid deployment availability, and greater customization options available.
Read full review Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
Read full review Return on Investment Although Microsoft offers security controls with Office 365, security with Cisco Secure Email for our business email and protection against some advanced malware has more robust security features, such as automatic mailbox remediation and email intelligence top threats. I currently have security and advanced malware protection to Office 365. Lately, Cisco Secure Email had an update which added two new features that allows us to prevent phishing emails and protects the company's domain. Read full review Reasonably priced solution, even for a small business like ours. It's hard to put a figure on our ROI - I would just say we feel like we've gotten our money's worth with the advanced email protection we receive. We have definitely avoided many potentially dangerous emails since we've implemented this solution. Read full review ScreenShots Cisco Secure Email Threat Defense Screenshots