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Top Rated
162 Ratings
12 Ratings
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Score 8.5 out of 100

Zix Email Threat Protection

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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Cisco Secure Email (formerly Cisco Email Security)

In our organization and with our partners, email is the vast majority of our communications for doing business from ordering, quoting, and updates. Having an email security solution from a trusted brand is key. Great solution if you use a lot of email communications. Not as important if your company uses other forms of communications.
Victor Lau | TrustRadius Reviewer

Zix Email Threat Protection

Zix is great. In our organization, we have some staff that are very techy and some where technology is a struggle. Zix just works. End users can send emails and Zix scans and quarantines emails if needed. Staff and IT admins are alerted, IT can review the message, and staff has the ability to self-release (if configured that way). After reviewing several other vendors/solutions. Zix is an incredible cloud-hosted solution, so no need to have a server onsite. Customer service has been great on setting up the initial ruleset, and the few times we needed some additional help on pulling reports. Reporting is also great on Zix. You can track messages, see if a message was read (if using the secure portal), expire the message, etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Cisco Secure Email (formerly Cisco Email Security)
8.4
Zix Email Threat Protection
Anti-malware
Cisco Secure Email (formerly Cisco Email Security)
8.1
Zix Email Threat Protection
Cusomizability
Cisco Secure Email (formerly Cisco Email Security)
8.2
Zix Email Threat Protection
Data Loss Protection
Cisco Secure Email (formerly Cisco Email Security)
8.7
Zix Email Threat Protection
Threat Detection
Cisco Secure Email (formerly Cisco Email Security)
8.5
Zix Email Threat Protection
Sandboxing
Cisco Secure Email (formerly Cisco Email Security)
8.0
Zix Email Threat Protection
End-to-End Encryption
Cisco Secure Email (formerly Cisco Email Security)
8.7
Zix Email Threat Protection
Management Tools
Cisco Secure Email (formerly Cisco Email Security)
8.4
Zix Email Threat Protection

Pros

Cisco Secure Email (formerly Cisco Email Security)

  • Antispam
  • Phishing protection
  • Email Antivirus
  • DLP
  • Graymail prevention
Anonymous | TrustRadius Reviewer

Zix Email Threat Protection

  • Makes it easy for those receiving emails to create an account and retrieve the email.
  • Peace of mind knowing emails are secure, and can be tracked.
  • Monitoring inbound email threats is easy.
  • Support has been very quick resolving or explaining support tickets I've created.
Dane Spoelker | TrustRadius Reviewer

Cons

Cisco Secure Email (formerly Cisco Email Security)

  • Managing multiple Cisco ESA without additional hardware
  • More mail policy template for email security best practice
  • Lowering the price
Budi Ezeddin | TrustRadius Reviewer

Zix Email Threat Protection

  • Ease of use. Other competitors platform is WAY easier to use and customize.
  • You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
  • The Zix Protect platform is a complete joke to customize and use.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Secure Email (formerly Cisco Email Security)

Cisco Secure Email (formerly Cisco Email Security) 8.6
Based on 2 answers
No answer on this topic is available.

Zix Email Threat Protection

Zix Email Threat Protection 8.9
Based on 7 answers
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Mike McCloskey | TrustRadius Reviewer

Usability

Cisco Secure Email (formerly Cisco Email Security)

Cisco Secure Email (formerly Cisco Email Security) 8.7
Based on 4 answers
I would overall give this product a 10 out of 10. I don't see many flaws at all and it does what it's meant to do and helps put my clients' minds at ease when sending personal information via email. This software allows you to send secure emails to those intended to receive them. This helps not only myself but also clients feel safe when emailing secure documents that contain personal and financial information.
Robert Marinaro | TrustRadius Reviewer

Zix Email Threat Protection

Zix Email Threat Protection 8.0
Based on 122 answers
Zix is super user friendly for both our staff and the recipients of the messages. Logs are present, of course, for auditing when the need arises. The management portal is easy to use, also. You can use the service as is after install or make customizations that would better suit your business and workflow.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Secure Email (formerly Cisco Email Security)

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 9.0
Based on 6 answers
The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
Anonymous | TrustRadius Reviewer

Performance

Cisco Secure Email (formerly Cisco Email Security)

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 9.0
Based on 6 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey | TrustRadius Reviewer

Support Rating

Cisco Secure Email (formerly Cisco Email Security)

Cisco Secure Email (formerly Cisco Email Security) 8.5
Based on 5 answers
It provides us with another layer of defense and has proven to be a great asset and return on investment. Nothing is perfect but this is definitely something to evaluate if you are in the market looking to implement a new email gateway solution or upgrade from something that you already have in place.
Anonymous | TrustRadius Reviewer

Zix Email Threat Protection

Zix Email Threat Protection 9.0
Based on 15 answers
Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.
Robert Paul | TrustRadius Reviewer

In-Person Training

Cisco Secure Email (formerly Cisco Email Security)

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey | TrustRadius Reviewer

Online Training

Cisco Secure Email (formerly Cisco Email Security)

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 8.0
Based on 3 answers
The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Secure Email (formerly Cisco Email Security)

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 8.1
Based on 14 answers
Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Secure Email (formerly Cisco Email Security)

Cisco [Email Security] is the most mature for email security solution. They also gave us special discount
Budi Ezeddin | TrustRadius Reviewer

Zix Email Threat Protection

Even though employees are highly skeptical and apprehensive to use the product, I try to trust that the Zix scanning is doing its job and protecting what it needs to. I certainly worry about it on a regular basis though.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Secure Email (formerly Cisco Email Security)

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 9.0
Based on 3 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey | TrustRadius Reviewer

Return on Investment

Cisco Secure Email (formerly Cisco Email Security)

  • Email availability got better.
  • Less SPAM & less false positives.
  • Clean emails from viruses.
  • Lots of phishing attacks were stopped.
Anonymous | TrustRadius Reviewer

Zix Email Threat Protection

  • It keeps our client data secure in transit, aiding us in compliance to HIPPA and other required standards, which also lends to peace of mind.
  • It greatly minimizes the time spent combing through email to sort and deal with junk/spam.
  • It minimizes the risk of employees inadvertently clicking infected links from within emails, opening our network to larger threats. This alone saves time and money as it decreases the time spent by our IT department in dealing with information security issues and system recovery that we might otherwise face.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Secure Email (formerly Cisco Email Security)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zix Email Threat Protection

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Secure Email (formerly Cisco Email Security)
8.3
Zix Email Threat Protection
9.0

Likelihood to Renew

Cisco Secure Email (formerly Cisco Email Security)
8.6
Zix Email Threat Protection
8.9

Usability

Cisco Secure Email (formerly Cisco Email Security)
8.7
Zix Email Threat Protection
8.0

Reliability and Availability

Cisco Secure Email (formerly Cisco Email Security)
Zix Email Threat Protection
9.0

Performance

Cisco Secure Email (formerly Cisco Email Security)
Zix Email Threat Protection
9.0

Support Rating

Cisco Secure Email (formerly Cisco Email Security)
8.5
Zix Email Threat Protection
9.0

In-Person Training

Cisco Secure Email (formerly Cisco Email Security)
Zix Email Threat Protection
9.1

Online Training

Cisco Secure Email (formerly Cisco Email Security)
Zix Email Threat Protection
8.0

Implementation Rating

Cisco Secure Email (formerly Cisco Email Security)
Zix Email Threat Protection
8.1

Scalability

Cisco Secure Email (formerly Cisco Email Security)
Zix Email Threat Protection
9.0

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