Likelihood to Recommend I think you need it for all your endpoint devices, whether you are running an organization or for home use, it's just that level of security that will help out if you don't have the firewalls, all the fancy XDR equipment, all that kind of stuff, just having this on your endpoint will save your life. So even if there's a compromise in your network, it has the capability to isolate. Restrict so that you can't lose any more data or nothing else gets in
Read full review Mimecast is good when you are needing a basic email security platform. It does some basic things really well, but when you start hitting some advanced needs, it lacks. Mimecast does not do a good job with BEC detection. Mimecast does spam filtering alright, but it could be much better. It really doesn't care about gmail or other external addresses. It doesn't check for age of accounts, etc.
Read full review Pros Threat identification: it finds things we wouldn't have even been looking for. Integration with Secure Malware Analytics for automatic submission of suspicious files. In-depth and complex configuration options for finely tuned policies for different users and endpoints. Part of the Cisco Secure Client product for easier distribution and reduction of running agents on end-user devices Integrates with Secure-X for single-pane of glass view of dashboards. Read full review Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs Read full review Cons The update mechanism of the client is not obvious and takes some finesse to learn The clients auto update signatures, but not agents which I have seen lead to mixed version levels as it is harder to keep up with It is generally a challenge to manage the licenses and if you let the license lapse, it is a very bad thing in my opinion. Read full review The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup. They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology. Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page. Read full review Likelihood to Renew the renewal must be studied with different factors
Read full review Usability AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.
Read full review Yes using the same administration console is good, as user that you have assigned limited functionality to the console, they are already familiar with it when you increase their functionality. The new portal does take a bit of getting used to, but i can see that it is an improvement on the old version.
Read full review Reliability and Availability no complain and no issue with availability
Read full review Support Rating In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.
Read full review When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Read full review Implementation Rating no participation in implementation
Read full review Alternatives Considered Cisco Secure Endpoint is an advanced EDR solution that is highly effective and scalable. Our experience previously with MalwareBytes and Microsoft Defender was not horrible, but these products were not as effective and did not integrate well with our other security products to allow us to monitor and react quickly to address threats that were within our network. Key to any security effort is mitigation and the ability to quickly identify and respond so any damage can be avoided or limited.
Read full review Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
Read full review Return on Investment AMP has been able to catch some serious infections and stop them from doing huge damage in our environment. The overall cost of AMP vs the cost of not having this protection and getting hit with malware, or other nefarious damage to your environment is well worth the money. Read full review Reasonably priced solution, even for a small business like ours. It's hard to put a figure on our ROI - I would just say we feel like we've gotten our money's worth with the advanced email protection we receive. We have definitely avoided many potentially dangerous emails since we've implemented this solution. Read full review ScreenShots