Likelihood to Recommend We have both scenarios where we can describe that. For example, in the HQ, where we have about 3,000 users, Cisco IronPort Web Security Appliance is the ideal solution, because we can consolidate all the Internet access, policies, rules, etc. in the same box. However, if you have small offices with a few users, it's hard to justify one big and expensive box that could cost more than the whole office infrastructure.
Read full review So the well-suited product, it's actually in two areas. One I already touched base on earlier which is the ability to have a federal model where we have the flexibility to set high-level policies from a group perspective while giving the independence of the business unit to operate and model the system to meet their needs. The second one, which is very powerful, especially in the last few years, is the remote workers. I'm able to protect and extend that edge of my security to their endpoint regardless if they are a Cisco Live or if they are at a bar or on a train basically anywhere. So as a chemical company, we have a lot of OT or ICS industrial control systems, which are highly regulated and highly scrutinized and usually require a physical presence while Cisco umbrella is mostly a cloud native type of product. So it doesn't fit well in that environment, which is detached from the internet doing well.
Read full review Pros SMA gave us central control over multiple servers, simplifying management. Performance of the Appliance VM exceeded that of our old physical appliance-based solution. Convenient licensing for virtualized environments that allows easy scaling. Read full review Effective prevention of ransomware and malware by blocking CNC traffic. rendering the malware useless. Good reports, which are readable by non technical users Using Talos for its threat database means that it rarely misses anything Very good knowledgebase available which means that it is easy to learn how to use and implement the product Read full review Cons I think that the interface could need updates to adapt it to a much more current system, achieve quick access to necessary tools and adapt the platform to a much more customizable and comfortable system to work with. It is undoubtedly a platform that is worth having, however, the license costs could be better adjusted to small businesses so that it can be accessed more easily. It could be a bit complex to use, the use of codes is quite extensive, it could be adjusted to something much more practical but just as efficient. Read full review Umbrella Virtual Appliances have been buggy in resolving local domain hosts. Integration between other Cisco and Meraki products is complicated. Reporting is not always accurate; for example, if you configure a Meraki access point to use an Umbrella Virtual Appliance, you lose device reporting. All reporting shows up under the AP's IP. Read full review Likelihood to Renew First off I never give anything a "10" unless it's perfect. LOL - I grade on the curve. I think OpenDNS/Umbrella is a very good product. I think that fact that Cisco absorbed them is one of the proofs of that. I have used the product back when it was free for companies our size. I have not always appreciated the cost - but in the post pandemic cyber chaos, I believe the cost benefit ratio is still very high. I have honestly not looked at other products because Umbrella continues to work to my satisfaction. I consider Umbrella to be one of the key layers in my cyber security strategy.
Read full review Usability Because it's one of those products you almost don't realize it exists from the end user. From the administrator perspective, you can do everything on its web interface and it's very intuitive to manage, once you know the concepts behind identities, acls, etc. Also, once you build the control structure, I mean, you link 'local' groups with your own Active Directory groups, as we did here, you don't need to be managing those things on the appliance itself.
Read full review Better features and easy to manage system with great customer support and overall usability is great as it works for hybrid environment with ease as it is having features for on prem users as wells as cloud users with great customer support and great team of trained engineers to support our opeartions.
Read full review Reliability and Availability Cisco Umbrella's availability was great, they got back to me in less than an hour to get my problem solved.
We needed to get our Meraki AP's hooked up to Cisco Umbrella to monitor that specific traffic and they got back to me promptly, they guided me and explained every question I had.
Read full review Performance our experience with cisco products has always been awesome and same is the case with cisco umbrella .Under umbrella cisco provides flexible and scalable software solution to use across different dept and sites . These softwares are very user friendly ,pages load quickly as these applications are designed for minimum latency and reports are also provided quickely
Read full review Support Rating Our experience with Cisco's support was terrible. Other than the fact that they don't respond to service-related emails with urgency, they also keep on changing the policies that affected us. Recently, they came up with a new look for the same software, which was insanely slow. Renewal of keys for the old interface took months. Overall, the support was not very friendly from the users' point of view.
Read full review We have not had a chance to use Cisco support frequently, but when we needed to troubleshoot some issues that we were having with the agent installation, the support was very responsive and the solution that they offered worked. The only reason I give it one less point is that the turnaround time for non-critical issues is very long.
Read full review Online Training Quite easy to understand training modules prepared by knowledgeable trainers. Training modules have included all the desired features of these softwares and the content delivery is very good from the respective module trainers and it explains in details the features and apart from that further training material support is also provided if needed.
Read full review Implementation Rating At the time we were forced to move from Cloud Web Security to Cisco Umbrella, Cisco Umbrella was far from being a direct replacement. It was frustrating and difficult to migrate due to the lack of functionality. This has since been addressed, however we now have legacy rulesets that were built as bandaids that cannot be removed. Hopefully the migration to Secure Access will address this.
Read full review Alternatives Considered At home I have a McAfee service that does similar tasks and helps manage the users of my internet. McAfee seems more user friendly and easier to set exceptions.
Read full review Auto SIG Tunnels is a feature that helps in provisioning tunnels automatically using Cisco Umbrella APIs and so this is one win for choosing Cisco Umbrella over others. With Cisco SD-WAN
viptela , the Cisco Umbrella stacks up well because its the same vendor so less complexities and interoperability issues.
Read full review Scalability Cisco umbrella provides fleaxible and scalable software solutions which are easy deploy across multiple departments and sites wherever needed and this softwares are very easy to use and provides the best interface along with cisco support for other devices apart from cisco infrastructure but still there is scope for improvement on the inclusion of latest features
Read full review Return on Investment Security! Security! Security! We are financial company that work with very sensitive information. A lot of unsafe traffic was blocked on the Cisco IronPort WSA over years of using it. We did not earn on it but absolutely sure that we did not lose 'gazillion' of dollars being infected or scammed. Easy to configure and use, no need to teach new personnel how work with this product (hopefully saving time = saving money). Unfortunately the price of license subscription made financial managers push IT dept. to look for something cheaper. Read full review Cisco Umbrella has been an excellent investment for us. The extra protection it provides in a very simple way has been well worth the costs. Cisco Umbrella is very easy to setup and manage and can do most of the things we need with little daily interaction so we are free to work on other systems that need more attention. Utilizing the Cisco Umbrella reporting features, we can determine what systems might need additional attention. If we see systems attempting certain types of access, we quickly know there is likely something on the device that probably needs removed. Specific Cisco Umbrella reports can help us determine if we need to do user education and develop cyber habits. Read full review ScreenShots