What users are saying about
Cisco Umbrella
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Top Rated
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 138 reviews and ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 39 reviews and ratings
Attribute Ratings
- Cisco Umbrella is rated higher in 1 area: Likelihood to Recommend
- Palo Alto Networks Cortex XDR (Traps) is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.4
Cisco Umbrella
84%
69 Ratings
7.9
Palo Alto Networks Cortex XDR (Traps)
79%
12 Ratings
Likelihood to Renew
10.0
Cisco Umbrella
100%
3 Ratings
Palo Alto Networks Cortex XDR (Traps)
N/A
0 Ratings
Usability
9.4
Cisco Umbrella
94%
4 Ratings
Palo Alto Networks Cortex XDR (Traps)
N/A
0 Ratings
Support Rating
7.3
Cisco Umbrella
73%
67 Ratings
10.0
Palo Alto Networks Cortex XDR (Traps)
100%
5 Ratings
Implementation Rating
9.0
Cisco Umbrella
90%
2 Ratings
Palo Alto Networks Cortex XDR (Traps)
N/A
0 Ratings
Likelihood to Recommend
Cisco Umbrella
Cisco Umbrella provides another layer of protection on top of firewalls and antivirus. Cisco Umbrella makes whitelisting, blacklisting, and categorical web filtering easier through the use of a single admin portal. Updates to these lists are populated almost instantly to all of your local and remote devices. Cisco Umbrella may be overkill for smaller businesses that do not have a distributed workforce.
Information Technology Team Lead
West Star Aviation, LLCAviation & Aerospace, 501-1000 employees
Palo Alto Networks Cortex XDR (Traps)
Malware that doesn’t leave files behind has become widely available. Anyone who can afford to reverse this trend should purchase technology. Application whitelisting isn’t for everyone, and Palo Alto Networks Traps can help. Enterprises looking for a low-affected, next-generation solution with high protection should consider it. PAN Traps is a great product at a reasonable price, and I highly recommend it.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Pros
Cisco Umbrella
- Cisco Umbrella protects our devices and users from malicious sites of all kinds.
- Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
- Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.
Network Administrator
Plainfield Community SchoolsEducation Management, 501-1000 employees
Palo Alto Networks Cortex XDR (Traps)
- Direct Access to devices via Live Terminal which provides operations with scripting, triage, and preservation of artifacts.
- Behavioral Indicators of Compromise which provides alerts on events regarding groups of hosts and their signatures.
- Querying complex data sets involving a variety of devices for network connections, hashes, DNS, etc.

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employeesCons
Cisco Umbrella
- Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
- A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Palo Alto Networks Cortex XDR (Traps)
- Traps doesn't seem to function as a traditional A/V very well, so it's better as another layer to your endpoint protection
- Traps can cause issues with some legacy or custom programs, so exceptions may have to be made
- Traps falsely identifies things as malicious at times, this is not often though

Verified User
Technician in Information Technology
Hospital & Health Care Company, 1001-5000 employeesPricing Details
Cisco Umbrella
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Palo Alto Networks Cortex XDR (Traps)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco Umbrella
Cisco Umbrella 10.0
Based on 3 answers
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Palo Alto Networks Cortex XDR (Traps)
No score
No answers yet
No answers on this topic
Usability
Cisco Umbrella
Cisco Umbrella 9.4
Based on 4 answers
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Palo Alto Networks Cortex XDR (Traps)
No score
No answers yet
No answers on this topic
Support Rating
Cisco Umbrella
Cisco Umbrella 7.3
Based on 67 answers
Our network team mostly works with Cisco support but from what I understand, they were pretty helpful because we're an enterprise company. We use a few other Cisco products, so we do get a pretty good response from Cisco customer support. I'm not a fan of Cisco's SSO because we can't put it behind Okta but that's beyond the scope of this.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 1001-5000 employeesPalo Alto Networks Cortex XDR (Traps)
Palo Alto Networks Cortex XDR (Traps) 10.0
Based on 5 answers
The support we receive from Palo Alto is one of the best aspects of Traps. It is very easy to recommend their support. It seems much easier to connect directly with someone with a deep understanding of the product rather than other companies where you basically have to make an airtight case that it is some kind of non-standard issue that can't be solved with existing documentation. Palo Alto digs deep and helps with advanced troubleshooting to get things working.

Verified User
Analyst in Information Technology
Higher Education Company, 1001-5000 employeesImplementation Rating
Cisco Umbrella
Cisco Umbrella 9.0
Based on 2 answers
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge
IT Security Manager
Reynolds, Smith and Hills (RS&H)Design, 1001-5000 employees
Palo Alto Networks Cortex XDR (Traps)
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Umbrella
We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
IT Infrastructure Supervisor
Sight and Sound TheatresEntertainment, 201-500 employees
Palo Alto Networks Cortex XDR (Traps)
Traps is the slickest interface, easy to use and intuitive rule making, and the rest just didn't quite stack up to the performance level of Traps. McAfee and Kaspersky just hog processor and RAM power. I didn't like the interface and functionality of SentinelOne as much as Traps. Palo Alto really put a lot of time into the development of this software, and had some of the founding fathers of IT Security heading the development process. Can't beat that.
Systems Support Analyst
GW PlasticsPlastics, 1001-5000 employees
Return on Investment
Cisco Umbrella
- On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
- On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
- Reporting features for individual clients help us more efficiently provide browsing reports when needed.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesPalo Alto Networks Cortex XDR (Traps)
- After putting Palo Alto Networks Cortex XDR on a user's system, users came back with a positive response that there are no performance issues now.
- We are able to track and control granular suspicious and malicious activities.
- Web controls are missing, which if they would have been there would have been very helpful.
Presales
Network TechlabInformation Technology & Services, 501-1000 employees