Likelihood to Recommend
Well suited to networks that include Active directory, as you can hook it into the directory to allow you to target specific users and computers. Not particularly well suited to personal users due to the price point, and also not well suited to organisations with disorganised IT, since the system can be bypassed simply by changing the DNS server of the device. You need a dedicated IT department to ensure these sorts of settings are locked down
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This is the best product for small-size organizations with a low budget that want advanced and deep-level security features. Sandboxing and advanced malware protection are the most valuable features available on Sophos devices. Other features like applications and web content make your organization more secure, and you can put more restrictions on users.
Read full review Pros Cisco Umbrella protects our devices and users from malicious sites of all kinds. Cisco Umbrella allows us to add additional web site types we may want to block for specific users. Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform. Read full review You can scan every packet deeply through sandboxing. Control the user traffic through content filtering. Put the restrictions on user web traffic through web filtering. Control any type of malware through anti virus. Read full review Cons Umbrella Virtual Appliances have been buggy in resolving local domain hosts. Integration between other Cisco and Meraki products is complicated. Reporting is not always accurate; for example, if you configure a Meraki access point to use an Umbrella Virtual Appliance, you lose device reporting. All reporting shows up under the AP's IP. Read full review If using Endpoint security and the Firewall it would be nice to have an easier back and forth between the portals rather than have two separate tabs open. Especially if using more than one in multiple locations. If dealing with different revisions options are moved around and sometimes in places that doesn't normally seem like they should be there. Read full review Likelihood to Renew
First off I never give anything a "10" unless it's perfect. LOL - I grade on the curve. I think OpenDNS/Umbrella is a very good product. I think that fact that Cisco absorbed them is one of the proofs of that. I have used the product back when it was free for companies our size. I have not always appreciated the cost - but in the post pandemic cyber chaos, I believe the cost benefit ratio is still very high. I have honestly not looked at other products because Umbrella continues to work to my satisfaction. I consider Umbrella to be one of the key layers in my cyber security strategy.
Read full review Usability
Better features and easy to manage system with great customer support and overall usability is great as it works for hybrid environment with ease as it is having features for on prem users as wells as cloud users with great customer support and great team of trained engineers to support our opeartions.
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It is a good and pleasant experience to use Sophos XG firewall and it offers more then what we expect and the price is ok in the current market level
Read full review Reliability and Availability
Cisco Umbrella's availability was great, they got back to me in less than an hour to get my problem solved.
We needed to get our Meraki AP's hooked up to Cisco Umbrella to monitor that specific traffic and they got back to me promptly, they guided me and explained every question I had.
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We have not had a chance to use Cisco support frequently, but when we needed to troubleshoot some issues that we were having with the agent installation, the support was very responsive and the solution that they offered worked. The only reason I give it one less point is that the turnaround time for non-critical issues is very long.
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Honestly we didn't get the premium support from them, but our partner has been supportive. Online forums are also a good place to learn things from.
Read full review Online Training
Quite easy to understand training modules prepared by knowledgeable trainers.
Read full review Implementation Rating
At the time we were forced to move from Cloud Web Security to Cisco Umbrella, Cisco Umbrella was far from being a direct replacement. It was frustrating and difficult to migrate due to the lack of functionality. This has since been addressed, however we now have legacy rulesets that were built as bandaids that cannot be removed. Hopefully the migration to Secure Access will address this.
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We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
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We have been a Sophos customer for the most part but i have seen some other offerings from SonicWall, Barracuda, and Cisco. While they all offer nice products, we've always been content with our Sophos XG firewalls, especially as they release more and more features/etc.
Read full review Return on Investment Positive ROI when the service keeps users from going to malicious websites. We had it deployed while users were internal and external with the AnyConnect Umbrella module so our protection was both on and off the corporate network. Great product. Has paid for itself two time over. Read full review Easy to integrate with Active Directory & LDAP We don't need to purchase any additional 2FA & VPN Tools so the cost is saved for us High Availability Read full review ScreenShots Sophos XG Firewall Screenshots