Cisco Umbrella vs Trend Micro Apex One (formerly OfficeScan)

• Cisco Umbrella protects our devices and users from malicious sites of all kinds.
• Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
• Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.

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• The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
• Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
• Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.

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• Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
• A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.

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• Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.

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• On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
• On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
• Reporting features for individual clients help us more efficiently provide browsing reports when needed.

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• Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
• If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
• The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.

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