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Top Rated
123 Ratings

Cisco Umbrella

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Top Rated
123 Ratings
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Score 8.6 out of 100
90 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Cisco Umbrella

This product works with hybrid cloud or companies fully in the cloud, but identity management could get harder. We have 500 users. Sometimes, due to the nature of DNS requests, it can be hard to see the forest through the trees or get false positive hits because some ads on a legitimate website loaded something bad. Overall the security it provides is very good and the insight into web browsing is very helpful. Being a SaaS product makes it easy to set up and maintain.
kevin mcgillicuddy | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you.If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.
Chris Hecox | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Cisco Umbrella
Webroot Business Endpoint Protection
9.1
Anti-Exploit Technology
Cisco Umbrella
Webroot Business Endpoint Protection
8.9
Endpoint Detection and Response (EDR)
Cisco Umbrella
Webroot Business Endpoint Protection
9.5
Centralized Management
Cisco Umbrella
Webroot Business Endpoint Protection
9.0
Hybrid Deployment Support
Cisco Umbrella
Webroot Business Endpoint Protection
8.8
Infection Remediation
Cisco Umbrella
Webroot Business Endpoint Protection
9.3
Vulnerability Management
Cisco Umbrella
Webroot Business Endpoint Protection
9.1
Malware Detection
Cisco Umbrella
Webroot Business Endpoint Protection
9.2

Pros

Cisco Umbrella

  • Filters content at the DNS level. Makes it a little harder for the sneaky ones to make it through.
  • Since this is at the DNS level, using their DNS servers (as a forwarder to your local DNS) it is extremely fast. Transparent.
  • Always being updated. Not dependent on "definitions" or algorithms - a site is either blacklisted or whitelisted.
  • Easy to implement, apply, maintain
Dan Reynolds | TrustRadius Reviewer

Webroot Business Endpoint Protection

  • It is very light weight and does not tax the computers resources
  • Has a quick scan and does not take forevere when scanning
  • It's central management on the web makes it easy to use and gives tons of control for Admins
Anonymous | TrustRadius Reviewer

Cons

Cisco Umbrella

  • Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
  • A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
Randy Zuehlke | TrustRadius Reviewer

Webroot Business Endpoint Protection

  • Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
  • Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
  • Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Likelihood to Renew

Cisco Umbrella

Cisco Umbrella 10.0
Based on 3 answers
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.
Randy Zuehlke | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 6 answers
It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.
Anonymous | TrustRadius Reviewer

Usability

Cisco Umbrella

Cisco Umbrella 9.4
Based on 4 answers
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
Randy Zuehlke | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Cisco Umbrella

Cisco Umbrella 8.0
Based on 61 answers
Since I have had to use the support and service options for Cisco Umbrella more than any of my other Cisco programs, I can say that the support for this program is really above and beyond what I have experienced with other companies. They are patient and they make sure that they fully understand the issue that you are facing before trying to diagnose and correct it.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 8.9
Based on 11 answers
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
Michael Cattano | TrustRadius Reviewer

Implementation Rating

Cisco Umbrella

Cisco Umbrella 9.0
Based on 2 answers
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge
Randy Zuehlke | TrustRadius Reviewer

Webroot Business Endpoint Protection

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Umbrella

We tested a couple options before going with Cisco Umbrella. Cisco Umbrella was definitely the most feature rich option and the most useful overall. At the time we compared other options, Webroot DNS Protection had just been released and we decided not to deploy a brand new product. At that time it wasn't nearly as complete a product as Cisco Umbrella, but that may have changed in the past couple years. WebTitan required a virtual machine to run the software so it wasn't appropriate for external or remote workers.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.
Alan Richtmyer | TrustRadius Reviewer

Scalability

Cisco Umbrella

No score
No answers yet
No answers on this topic

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 1 answer
Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.
Christopher Audie | TrustRadius Reviewer

Return on Investment

Cisco Umbrella

  • On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
  • On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
  • Reporting features for individual clients help us more efficiently provide browsing reports when needed.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

  • It has had a positive impact. We're getting a great deal on it through Connectwise.
  • It has kept viruses out of our systems very reliably so that saves us a lot of headaches and time wasted and loss of customer trust.
James Buchholz | TrustRadius Reviewer

Pricing Details

Cisco Umbrella

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Cisco Umbrella Editions & Modules

Additional Pricing Details

Webroot Business Endpoint Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webroot Business Endpoint Protection Editions & Modules

Edition
Webroot Business Endpoint Protection$301
  1. per seat/per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Umbrella
8.6
Webroot Business Endpoint Protection
9.4

Likelihood to Renew

Cisco Umbrella
10.0
Webroot Business Endpoint Protection
10.0

Usability

Cisco Umbrella
9.4
Webroot Business Endpoint Protection
10.0

Reliability and Availability

Cisco Umbrella
Webroot Business Endpoint Protection
10.0

Performance

Cisco Umbrella
Webroot Business Endpoint Protection
10.0

Support Rating

Cisco Umbrella
8.0
Webroot Business Endpoint Protection
8.9

Implementation Rating

Cisco Umbrella
9.0
Webroot Business Endpoint Protection

Scalability

Cisco Umbrella
Webroot Business Endpoint Protection
10.0

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