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Top Rated
115 Ratings
Top Rated
126 Ratings
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Score 8.8 out of 100

UberConference

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Top Rated
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

UberConference

I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
Justin Stoicovy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
UberConference
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
UberConference
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
UberConference
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
UberConference
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
UberConference
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
UberConference

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
UberConference
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.6
UberConference
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
UberConference
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
UberConference
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
UberConference
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
UberConference

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
UberConference
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
UberConference
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
UberConference
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
UberConference
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
UberConference

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
UberConference
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
UberConference
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
UberConference

Performance & Compatibility of Online Events Software

Cisco Unified Communications Manager (Call Manager)
UberConference
8.7
High quality audio
Cisco Unified Communications Manager (Call Manager)
UberConference
8.9
High quality video
Cisco Unified Communications Manager (Call Manager)
UberConference
9.1
Low bandwidth requirements
Cisco Unified Communications Manager (Call Manager)
UberConference
7.5
Mobile support
Cisco Unified Communications Manager (Call Manager)
UberConference
9.1

Screen Sharing

Cisco Unified Communications Manager (Call Manager)
UberConference
9.1
Desktop sharing
Cisco Unified Communications Manager (Call Manager)
UberConference
9.1
Whiteboards
Cisco Unified Communications Manager (Call Manager)
UberConference
9.0

Online Meetings / Events

Cisco Unified Communications Manager (Call Manager)
UberConference
8.6
Calendar integration
Cisco Unified Communications Manager (Call Manager)
UberConference
8.4
Meeting initiation
Cisco Unified Communications Manager (Call Manager)
UberConference
8.9
Integrates with social media
Cisco Unified Communications Manager (Call Manager)
UberConference
8.8
Record meetings / events
Cisco Unified Communications Manager (Call Manager)
UberConference
8.7
Slideshows
Cisco Unified Communications Manager (Call Manager)
UberConference
8.5

Online Events Collaboration

Cisco Unified Communications Manager (Call Manager)
UberConference
8.6
Live chat
Cisco Unified Communications Manager (Call Manager)
UberConference
9.0
Audience polling
Cisco Unified Communications Manager (Call Manager)
UberConference
8.8
Q&A
Cisco Unified Communications Manager (Call Manager)
UberConference
7.8

Online Events Security

Cisco Unified Communications Manager (Call Manager)
UberConference
9.0
User authentication
Cisco Unified Communications Manager (Call Manager)
UberConference
9.1
Participant roles & permissions
Cisco Unified Communications Manager (Call Manager)
UberConference
9.4
Confidential attendee list
Cisco Unified Communications Manager (Call Manager)
UberConference
8.5

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

UberConference

  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
Anonymous | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

UberConference

  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
Jason Carlage | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

UberConference

UberConference 10.0
Based on 1 answer
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
Sam Shearin | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

UberConference

UberConference 8.5
Based on 70 answers
Fortunately, I have never had to utilize the support features of UberConference. The user experience is basically seamless. I have not heard anything negative from any of my teammates about UberConference support, so I assume that their experiences have been positive as well. It is clear where a user should go if they need support, which is always useful.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

UberConference

I have enjoyed using UberConference for years mainly due to the following:
  • I feel the cost more than justifies the product
  • It has a very simple user interface that all participants on conferences find easy to use
  • Clear, responsive audio and video quality
  • UberConference does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it.
  • Enjoy their customer support
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

UberConference

  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

UberConference

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

UberConference Editions & Modules

Edition
Free$01
Business$201
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
UberConference
9.0

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
UberConference

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
UberConference
10.0

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
UberConference
8.5

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
UberConference

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