152 Ratings
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Score 8.9 out of 100
10 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Cloud PBX

    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.7
    77%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.0
    70%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.4
    84%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.7
    67%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.6
    86%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.6
    66%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.8
    78%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.7
    87%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.1
    81%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.1
    81%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.0

    Cisco Unified Communications Manager (Call Manager)

    80%

    Sangoma Switchvox

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    8.1
    81%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    21 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sangoma Switchvox is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    42 Ratings
    10.0

    Sangoma Switchvox

    100%
    2 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Sangoma Switchvox

    N/A
    0 Ratings

    Usability

    7.4

    Cisco Unified Communications Manager (Call Manager)

    74%
    4 Ratings

    Sangoma Switchvox

    N/A
    0 Ratings

    Support Rating

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings
    9.0

    Sangoma Switchvox

    90%
    2 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Sangoma Switchvox

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Sangoma

    Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
    Read full review

    Pros

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Sangoma

    • Allows us to forward phones internally or externally.
    • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
    Read full review

    Cons

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Sangoma

    • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
    • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
    • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
    Read full review

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    Starting Price

    Editions & Modules

    Cisco Unified Communications Manager (Call Manager) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Must contact sales team for pricing

      Sangoma Switchvox

      Starting Price

      Editions & Modules

      Sangoma Switchvox editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
        Read full review

        Sangoma

        No answers on this topic

        Usability

        Cisco

        Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
        Read full review

        Sangoma

        No answers on this topic

        Support Rating

        Cisco

        CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
        Read full review

        Sangoma

        I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
        Read full review

        Implementation Rating

        Cisco

        This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
        Read full review

        Sangoma

        No answers on this topic

        Alternatives Considered

        Cisco

        We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
        Read full review

        Sangoma

        I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
        Read full review

        Return on Investment

        Cisco

        • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
        • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
        • High Costs - the cost of both the license and the maintenance was much higher than other systems.
        Read full review

        Sangoma

        • Ease of forwarding calls when out of office has been a life-saver.
        Read full review

        Add comparison