Cisco Unified Communications Manager (Call Manager) vs. Sangoma Switchvox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Sangoma Switchvox
Score 9.0 out of 10
N/A
Switchvox is an IP PBX supporting business phone systems, allowing users to simplify communications down to one solution delivered on-premise or hosted in the Cloud. Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for SMBs, featuring presence, instant messaging, conferencing, and mobility, for a monthly rate starting at $19.99. Switchvox was developed by Digium and now owned and supported by Sangoma since the 2018 acquisition.N/A
Pricing
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing—
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Considered Both Products
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
I've used a number of other products in the past with quite a few of the same features, and options, but usually would have to pair them with other products or software to get all the functionality requested by a client. With Call Manager I've been able to provide a single …
Sangoma Switchvox

No answer on this topic

Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Sangoma Switchvox
-
Ratings
Hosted PBX9.919 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.029 Ratings00 Ratings
User templates8.238 Ratings00 Ratings
Call reports5.337 Ratings00 Ratings
Directory of employee names8.138 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Sangoma Switchvox
-
Ratings
Answering rules7.841 Ratings00 Ratings
Call recording5.626 Ratings00 Ratings
Call park8.037 Ratings00 Ratings
Call screening7.534 Ratings00 Ratings
Message alerts7.838 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Sangoma Switchvox
-
Ratings
Video conferencing9.329 Ratings00 Ratings
Audio conferencing8.839 Ratings00 Ratings
Video screen sharing6.215 Ratings00 Ratings
Instant messaging6.718 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Sangoma Switchvox
-
Ratings
Mobile app for iOS8.423 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Likelihood to Recommend
9.1
(44 ratings)
10.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Sangoma Switchvox
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review
Sangoma
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Sangoma
  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review
Sangoma
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Sangoma
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Sangoma
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Sangoma
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Sangoma
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Sangoma
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Sangoma
  • Ease of forwarding calls when out of office has been a life-saver.
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ScreenShots