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81 Ratings
137 Ratings
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Score 9 out of 100

WhatsApp Business

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81 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

Regardless of everything, no one can argue that the CUCM is among the best, especially when you’re using Cisco Phones. So, unless you’re on a very tight budget or have multi-vendor phones, don’t go for 3rd party systems, as they lack the simplicity of configuration that is built-in within the CUCM. Having everything within the Cisco ecosystem will exponentially lower the time required from IT to configure and manage.
Anonymous | TrustRadius Reviewer

WhatsApp Business

Whatsapp Business is well suited for a situation where business clients are of [a] busy nature and will like to send [a] text or make inquiries through text. This way, they can use this platform to do so while they are been attended to by a rep. this allows for multi-tasking.
Kofi Joshua | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.8
WhatsApp Business
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.2
WhatsApp Business
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
WhatsApp Business
User templates
Cisco Unified Communications Manager (Call Manager)
8.6
WhatsApp Business
Call reports
Cisco Unified Communications Manager (Call Manager)
6.4
WhatsApp Business
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
WhatsApp Business

Call Management

Cisco Unified Communications Manager (Call Manager)
7.7
WhatsApp Business
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.8
WhatsApp Business
Call recording
Cisco Unified Communications Manager (Call Manager)
6.8
WhatsApp Business
Call park
Cisco Unified Communications Manager (Call Manager)
8.8
WhatsApp Business
Call screening
Cisco Unified Communications Manager (Call Manager)
6.7
WhatsApp Business
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
WhatsApp Business

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
7.9
WhatsApp Business
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.9
WhatsApp Business
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
7.8
WhatsApp Business
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.1
WhatsApp Business
Instant messaging
Cisco Unified Communications Manager (Call Manager)
7.8
WhatsApp Business

Mobile apps

Cisco Unified Communications Manager (Call Manager)
7.9
WhatsApp Business
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
7.9
WhatsApp Business
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
7.8
WhatsApp Business

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

WhatsApp Business

  • Most of the clients are on WhatsApp since it is so famous. This removes the hassle of telling a client to download a special software just so we can communicate with them without interruptions.
  • Can send virtually all kind of data through chats.
  • Ease of use: It is really easy to use for both the business and the clients, even with not so tech-savvy people.
  • Selling goods is even easier due to whatsapp pay.
  • It has an API, which makes interacting with customers faster and easier. One can even send programmed messages through this.
Varun Kainthla | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

WhatsApp Business

  • WhatsApp Business has registered with only 1 phone number for [lifetime]
  • Display name[s] are permanent
  • Once your [business] is closed forever, need to changes [the] number of WhatsApp Business
  • [The] costumer has access to see your [profile] and copy them for their purpose
Gede Suardana | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

WhatsApp Business

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 5.6
Based on 3 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

WhatsApp Business

WhatsApp Business 8.6
Based on 2 answers
WhatsApp Business, compared to Whatsapp Messenger, requires a more in-depth study of its features, especially if you want to use at its maximum power.
Estácio Sardeiro | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.2
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

WhatsApp Business

WhatsApp Business 7.9
Based on 4 answers
There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

WhatsApp Business

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

WhatsApp Business

First this is free software as compare to other software and save our alot of cost. Further it's is very user friendly which all of one can easily use this without spending alot of time to learn it. It's available in all store app i.e. android and iphone. So all this push us to select whatapp business for better communication with in organization and our customers.
Syed Ali Hasnain | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

WhatsApp Business

  • It has helped in serving more customers which has increased revenue
  • The automatic replies has helped in reducing time used in attending to F.A.Q
  • Message statistics has reveled to us important information which we have worked upon to better our services
Kofi Joshua | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details
Must contact sales team for pricing

WhatsApp Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WhatsApp Business Editions & Modules

Edition
WhatsApp BusinessFree
  1. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
9.1
WhatsApp Business
9.3

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
WhatsApp Business

Usability

Cisco Unified Communications Manager (Call Manager)
5.6
WhatsApp Business
8.6

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.2
WhatsApp Business
7.9

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
WhatsApp Business

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