Top Rated
126 Ratings
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Score 8.8 out of 100
27 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Whereby

[Whereby] is great for small teams within an organization. It is simple to use and quick to join. It can't be your main communication tool as it lacks most of the core features. Screen sharing quality is great. It can't handle large meetings. If video quality is utmost priority then this tool isn't for you.
Sandeep Reyyi | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
Whereby
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
Whereby
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
Whereby
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
Whereby
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
Whereby
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
Whereby

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
Whereby
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.6
Whereby
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
Whereby
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
Whereby
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
Whereby
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
Whereby

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
Whereby
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
Whereby
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
Whereby
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
Whereby
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
Whereby

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
Whereby
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
Whereby
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
Whereby

Performance & Compatibility of Online Events Software

Cisco Unified Communications Manager (Call Manager)
Whereby
8.0
High quality audio
Cisco Unified Communications Manager (Call Manager)
Whereby
8.5
High quality video
Cisco Unified Communications Manager (Call Manager)
Whereby
8.5
Low bandwidth requirements
Cisco Unified Communications Manager (Call Manager)
Whereby
8.2
Mobile support
Cisco Unified Communications Manager (Call Manager)
Whereby
6.9

Screen Sharing

Cisco Unified Communications Manager (Call Manager)
Whereby
7.6
Desktop sharing
Cisco Unified Communications Manager (Call Manager)
Whereby
8.7
Whiteboards
Cisco Unified Communications Manager (Call Manager)
Whereby
6.6

Online Meetings / Events

Cisco Unified Communications Manager (Call Manager)
Whereby
7.7
Calendar integration
Cisco Unified Communications Manager (Call Manager)
Whereby
6.3
Meeting initiation
Cisco Unified Communications Manager (Call Manager)
Whereby
9.1
Integrates with social media
Cisco Unified Communications Manager (Call Manager)
Whereby
8.2
Record meetings / events
Cisco Unified Communications Manager (Call Manager)
Whereby
6.8
Slideshows
Cisco Unified Communications Manager (Call Manager)
Whereby
8.2

Online Events Collaboration

Cisco Unified Communications Manager (Call Manager)
Whereby
7.3
Live chat
Cisco Unified Communications Manager (Call Manager)
Whereby
8.3
Audience polling
Cisco Unified Communications Manager (Call Manager)
Whereby
6.6
Q&A
Cisco Unified Communications Manager (Call Manager)
Whereby
7.0

Online Events Security

Cisco Unified Communications Manager (Call Manager)
Whereby
7.0
User authentication
Cisco Unified Communications Manager (Call Manager)
Whereby
6.9
Participant roles & permissions
Cisco Unified Communications Manager (Call Manager)
Whereby
7.5
Confidential attendee list
Cisco Unified Communications Manager (Call Manager)
Whereby
6.7

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Whereby

  • Whereby does not require any download file?
  • We can easily join meeting with only two clicks.
  • [The] link is short and easy to share. Unlike other software where [the] link is 30+ words.
  • The emoji collection and response on the screen [are] very ideal.
Omer Yaqoob | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Whereby

  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Michael Ball-Marian | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Whereby

Whereby 9.9
Based on 2 answers
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva | TrustRadius Reviewer

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Whereby

Whereby 10.0
Based on 2 answers
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Whereby

Whereby 7.4
Based on 17 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Alvin Landicho | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Whereby

Whereby 10.0
Based on 1 answer
After a recommendation from a partner, as the system is very easy to use, we simply start.
Leonardo Barbosa Corrêa | TrustRadius Reviewer

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Whereby

I did not evaluate other applications against Whereby, because we had a very specific need, which was the partner that we would use the solution, only accepted to use Whereby, so, we accepted to use the solution. As it was for a specific period, there was no problem. And in the end, it proved to be a very stable, very fast solution, with no need for crazy plugins or anything. Basically, it was access[ed] and use.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Whereby

  • Increase in productivity. No time loss trying to troubleshoot connectivity between invited users.
  • Increase in perception of ease of use. Leaves a professional impression.
Patrice Tanguay | TrustRadius Reviewer

Screenshots

Cisco Unified Communications Manager (Call Manager)

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
Whereby
8.9

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Whereby
9.9

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
Whereby
10.0

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
Whereby
7.4

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
Whereby
10.0

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