Cisco Unified Communications Manager (Call Manager) vs. Zendesk Suite
Cisco Unified Communications Manager (Call Manager) vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Communications Manager (Call Manager) | N/A | Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park. | N/A | |
Zendesk Suite | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
Cisco Unified Communications Manager (Call Manager) | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Must contact sales team for pricing | 20% discount available with annual pricing. | ||||||||||||||
More Pricing Information |
Cisco Unified Communications Manager (Call Manager) | Zendesk Suite |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Cisco Unified Communications Manager (Call Manager) | Zendesk Suite | |
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Small Businesses | CloudTalk Score 8.4 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | CloudTalk Score 8.4 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | SysAid Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Communications Manager (Call Manager) | Zendesk Suite | |
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Likelihood to Recommend | 8.6 (47 ratings) | 9.0 (198 ratings) |
Likelihood to Renew | 10.0 (2 ratings) | 10.0 (43 ratings) |
Usability | 9.3 (7 ratings) | 8.7 (71 ratings) |
Availability | - (0 ratings) | 9.1 (14 ratings) |
Performance | - (0 ratings) | 9.1 (11 ratings) |
Support Rating | 8.0 (14 ratings) | 6.0 (31 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 6.4 (10 ratings) |
Implementation Rating | 10.0 (1 ratings) | 9.1 (19 ratings) |
Configurability | - (0 ratings) | 9.1 (4 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Professional Services | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Cisco Unified Communications Manager (Call Manager) | Zendesk Suite | |
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Likelihood to Recommend | ![]() Cisco
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Pros | ![]() Cisco
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Cons | ![]() Cisco
| ![]() Zendesk
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Likelihood to Renew | ![]() Cisco
| ![]() Zendesk
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Usability | ![]() Cisco
| ![]() Zendesk
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Reliability and Availability | ![]() Cisco No answers on this topic | ![]() Zendesk
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Performance | ![]() Cisco No answers on this topic | ![]() Zendesk
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Support Rating | ![]() Cisco
| ![]() Zendesk
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Online Training | ![]() Cisco No answers on this topic | ![]() Zendesk
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Implementation Rating | ![]() Cisco
| ![]() Zendesk
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Alternatives Considered | ![]() Cisco
| ![]() Zendesk
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Scalability | ![]() Cisco No answers on this topic | ![]() Zendesk
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Return on Investment | ![]() Cisco
| ![]() Zendesk
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ScreenShots | Zendesk Suite Screenshots |