What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
110 Ratings
3 Ratings

Cisco Unified Contact Center

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.4

Cisco Unified Contact Center

84%
8.7

CrazyCall

87%
CrazyCall ranks higher in 10/13 features

Agent dashboard

8.5
85%
35 Ratings
8.5
85%
3 Ratings

Validate callers

8.7
87%
31 Ratings
8.5
85%
3 Ratings

Outbound response

8.2
82%
31 Ratings
8.5
85%
3 Ratings

Call forwarding

8.5
85%
33 Ratings
9.0
90%
3 Ratings

Click-to-call (CTC)

8.4
84%
26 Ratings
9.0
90%
3 Ratings

Warm transfer

8.6
86%
30 Ratings
8.5
85%
3 Ratings

Predictive dialing

8.3
83%
22 Ratings
9.0
90%
3 Ratings

Interactive voice response

8.6
86%
29 Ratings
8.5
85%
3 Ratings

REST APIs

8.4
84%
25 Ratings
8.5
85%
3 Ratings

Call scripts

8.5
85%
30 Ratings
9.0
90%
3 Ratings

Call tracking

8.4
84%
33 Ratings
9.0
90%
3 Ratings

Multichannel integration

8.4
84%
25 Ratings
8.5
85%
3 Ratings

CRM software integration

7.7
77%
25 Ratings
9.0
90%
3 Ratings

Workforce Optimization (WFO)

8.4

Cisco Unified Contact Center

84%
8.7

CrazyCall

87%
CrazyCall ranks higher in 7/9 features

Inbound call routing

8.9
89%
33 Ratings
8.5
85%
3 Ratings

Omnichannel inbound routing

8.5
85%
25 Ratings
8.5
85%
3 Ratings

Recording

8.7
87%
32 Ratings
8.5
85%
3 Ratings

Quality management

8.5
85%
31 Ratings
9.0
90%
3 Ratings

Call analytics

8.3
83%
32 Ratings
9.0
90%
3 Ratings

Historical reporting

8.1
81%
34 Ratings
8.5
85%
3 Ratings

Live reporting

8.2
82%
34 Ratings
8.5
85%
3 Ratings

Customer surveys

8.2
82%
25 Ratings
8.5
85%
3 Ratings

Customer interaction analytics

8.6
86%
27 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.8

Cisco Unified Contact Center

78%
43 Ratings
9.0

CrazyCall

90%
3 Ratings

Likelihood to Renew

9.1

Cisco Unified Contact Center

91%
5 Ratings

CrazyCall

N/A
0 Ratings

Usability

8.3

Cisco Unified Contact Center

83%
7 Ratings

CrazyCall

N/A
0 Ratings

Support Rating

7.5

Cisco Unified Contact Center

75%
18 Ratings

CrazyCall

N/A
0 Ratings

Contract Terms and Pricing Model

8.0

Cisco Unified Contact Center

80%
2 Ratings

CrazyCall

N/A
0 Ratings

Professional Services

8.0

Cisco Unified Contact Center

80%
1 Rating

CrazyCall

N/A
0 Ratings

Likelihood to Recommend

Cisco Unified Contact Center

I would recommend it to other people in my contact and business circle, but if I recommend it to someone who has certain difficulties in accessing some tools within Cisco, he may have great difficulty in getting help because of the support that is lacking in most of the times.
Gustavo Alves | TrustRadius Reviewer

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

Pros

Cisco Unified Contact Center

  • Provides you with a solid routing engine that was built to handle Service Provider level throughput - if you need stability and a work horse this is the platform for you.
  • The core features on the whole are good, but where UCCE is very good is the eco-system of Solutions Plus partner integrations that expand on the core capabilities with the market leaders in areas such as WFO, Campaign Management, Biometrics and Natural Language.
  • The investment Cisco makes in the CC space means they are always improving the platform features, scale and reliability.
Anonymous | TrustRadius Reviewer

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

Cons

Cisco Unified Contact Center

  • After 25+ years, the product still requires experienced and highly skilled engineers to deploy the product properly per Cisco Best Practice guidelines.
  • Third-party integrations are also very cumbersome and require highly skilled and experienced engineers and significant time and financial investment to deploy.
  • Upgrading the product is cumbersome and requires Cisco ATP or Cisco AS which is time consuming and very expensive.
James Riley | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Pricing Details

Cisco Unified Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Unified Contact Center Editions & Modules

Additional Pricing Details
Must contact sales team for pricing.

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Likelihood to Renew

Cisco Unified Contact Center

Cisco Unified Contact Center 9.1
Based on 5 answers
if it is up to me I would maintain its use. I was not able to make those decisions previously.
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Contact Center

Cisco Unified Contact Center 8.3
Based on 7 answers
To be honest, there are tools better than Cisco Unified Contact Center
because it largely depends on third party integrations with better
alternatives available now a days. However, Cisco Unified Contact Center has its own standards in terms of user experience and client satisfactions which serves every customers with a flawless experience.
Pratham Radadiya | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

Cisco Unified Contact Center

Cisco Unified Contact Center 7.5
Based on 18 answers
Cisco Unified Contact center is a very smart & reliable solution to go for. Its active-active sight base architecture and [customizable] features really help to deliver efficient customer service, enhanced next-gen experience, and uninterrupted operations. I believe every [organization] should opt for it if required.
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Contact Center

Similar I guess, however, I feel like Avaya was more suited for a contact center and allowed for all information to be in one place. The QA Forms were more flexible and easy to review. Predicative analysis was available to assist with scheduling and staffing. It was easier to manipulate and implement- I didn't need to go through 3 different parties to make a simply modification.
Alyson Sherlock | TrustRadius Reviewer

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

Contract Terms and Pricing Model

Cisco Unified Contact Center

Cisco Unified Contact Center 8.0
Based on 2 answers
Licenses are very expensive. The customer has to buy IP telephony or Unified Communication and Collaboration Licenses and for Contact Center Solution licenses separately. There must be a price tone down as the competition is really high. New customers are willing to go for cloud-based solutions [that] are cheaper and easy to deploy.
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Professional Services

Cisco Unified Contact Center

Cisco Unified Contact Center 8.0
Based on 1 answer
Scripting not supported
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Unified Contact Center

  • Simplifications in the suite are needed because we faced hard times with its implementation.
  • The product is price worthy when comparing it with what it really provides and offers.
  • Helps large-size organizations/businesses provide a good customer experience that complies with their complex business requirements.
Mostafa Awad | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Cisco Unified Contact Center

Add comparison