Cisco Unified Contact Center vs. Ozonetel
Cisco Unified Contact Center vs. Ozonetel
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user |
Cisco Unified Contact Center | Ozonetel | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Ozonetel | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Cisco Unified Contact Center | Ozonetel | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | Ozonetel | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Ozonetel | |
---|---|---|
Likelihood to Recommend | 9.5 (48 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Ozonetel | |
---|---|---|
Likelihood to Recommend | Cisco | Ozonetel Communications No answers on this topic |
Pros | Cisco | Ozonetel Communications No answers on this topic |
Cons | Cisco | Ozonetel Communications No answers on this topic |
Likelihood to Renew | Cisco | Ozonetel Communications No answers on this topic |
Usability | Cisco | Ozonetel Communications No answers on this topic |
Support Rating | Cisco | Ozonetel Communications No answers on this topic |
Alternatives Considered | Cisco | Ozonetel Communications No answers on this topic |
Contract Terms and Pricing Model | Cisco | Ozonetel Communications No answers on this topic |
Professional Services | Cisco | Ozonetel Communications No answers on this topic |
Return on Investment | Cisco | Ozonetel Communications No answers on this topic |
ScreenShots |