Cisco Unified Contact Center vs. Squaretalk
Cisco Unified Contact Center vs. Squaretalk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Squaretalk | N/A | Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere. | N/A |
Cisco Unified Contact Center | Squaretalk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Squaretalk | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | Squaretalk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Squaretalk | |
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Likelihood to Recommend | 9.5 (48 ratings) | 8.4 (2 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Squaretalk | |
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Likelihood to Recommend | Cisco | Squaretalk |
Pros | Cisco | Squaretalk |
Cons | Cisco | Squaretalk No answers on this topic |
Likelihood to Renew | Cisco | Squaretalk No answers on this topic |
Usability | Cisco | Squaretalk No answers on this topic |
Support Rating | Cisco | Squaretalk No answers on this topic |
Alternatives Considered | Cisco | Squaretalk No answers on this topic |
Contract Terms and Pricing Model | Cisco | Squaretalk No answers on this topic |
Professional Services | Cisco | Squaretalk No answers on this topic |
Return on Investment | Cisco | Squaretalk |
ScreenShots |