Cisco Unified Contact Center vs. VirtualPBX
Cisco Unified Contact Center vs. VirtualPBX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
VirtualPBX | N/A | VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution. | $12 per month |
Cisco Unified Contact Center | VirtualPBX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Must contact sales team for pricing. | Discount available for annual pricing. | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | VirtualPBX | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Cisco Unified Contact Center | VirtualPBX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | VirtualPBX | |
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Likelihood to Recommend | 9.4 (49 ratings) | 10.0 (3 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | 10.0 (1 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | VirtualPBX | |
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Likelihood to Recommend | Cisco | VirtualPBX |
Pros | Cisco | VirtualPBX |
Cons | Cisco | VirtualPBX |
Likelihood to Renew | Cisco | VirtualPBX |
Usability | Cisco | VirtualPBX No answers on this topic |
Support Rating | Cisco | VirtualPBX No answers on this topic |
Alternatives Considered | Cisco | VirtualPBX |
Contract Terms and Pricing Model | Cisco | VirtualPBX No answers on this topic |
Professional Services | Cisco | VirtualPBX No answers on this topic |
Return on Investment | Cisco | VirtualPBX |
ScreenShots |