Cisco VoIP PBX vs. Comcast Business VOIP (VoiceEdge)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco VoIP PBX
Score 7.7 out of 10
N/A
Cisco offers VoIP PBX capability.N/A
Comcast Business VOIP (VoiceEdge)
Score 6.5 out of 10
N/A
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
Pricing
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Top Pros
Top Cons
Features
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Comcast Business VOIP (VoiceEdge)
7.2
7 Ratings
13% below category average
Hosted PBX00 Ratings5.74 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.04 Ratings
User templates00 Ratings7.15 Ratings
Call reports00 Ratings8.96 Ratings
Directory of employee names00 Ratings7.27 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Comcast Business VOIP (VoiceEdge)
6.9
7 Ratings
20% below category average
Answering rules00 Ratings7.27 Ratings
Call recording00 Ratings5.45 Ratings
Call park00 Ratings7.76 Ratings
Call screening00 Ratings6.67 Ratings
Message alerts00 Ratings7.87 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Comcast Business VOIP (VoiceEdge)
8.6
3 Ratings
4% above category average
Video conferencing00 Ratings9.02 Ratings
Audio conferencing00 Ratings8.43 Ratings
Video screen sharing00 Ratings9.01 Ratings
Instant messaging00 Ratings8.12 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Comcast Business VOIP (VoiceEdge)
5.1
7 Ratings
48% below category average
Mobile app for iOS00 Ratings3.75 Ratings
Mobile app for Android00 Ratings6.55 Ratings
Best Alternatives
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Likelihood to Recommend
7.6
(8 ratings)
5.8
(7 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Cisco VoIP PBXComcast Business VOIP (VoiceEdge)
Likelihood to Recommend
Cisco
The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Comcast Business
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
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Pros
Cisco
  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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Comcast Business
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
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Cons
Cisco
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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Comcast Business
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
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Usability
Cisco
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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Comcast Business
No answers on this topic
Support Rating
Cisco
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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Comcast Business
Very helpful and quick
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Alternatives Considered
Cisco
As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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Comcast Business
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
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Return on Investment
Cisco
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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Comcast Business
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
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ScreenShots