15 Ratings
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Score 7.9 out of 100
9 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Cisco VoIP PBX

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
9.0
User templates
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5

Call Management

Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5
Call park
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.0

VoIP system collaboration

Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
9.0

Mobile apps

Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
Cisco VoIP PBX
Comcast Business VOIP (VoiceEdge)
9.0

Pros

Cisco VoIP PBX

  • Improved internet connectivity which means improved phone service as well.
  • Cost efficient, especially for tighter budgets.
  • User-friendly and little to no training required.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

Cisco VoIP PBX

  • There are no outstanding issues with this system to-date.
  • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Support Rating

Cisco VoIP PBX

Cisco VoIP PBX 8.0
Based on 1 answer
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco VoIP PBX

All of the Cisco VoIP products have been intuitive, appropriate for the size of the organization, effective, and easily accessible.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

Cisco VoIP PBX

  • Employees are please with both the internet and phone service.
  • Supervisor relationships with leadership at the larger organization remain connected.
  • Cost is minimal!
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Pricing Details

Cisco VoIP PBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco VoIP PBX
9.0
Comcast Business VOIP (VoiceEdge)
8.5

Support Rating

Cisco VoIP PBX
8.0
Comcast Business VOIP (VoiceEdge)

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