Cisco VoIP PBX vs. Sangoma Switchvox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco VoIP PBX
Score 7.9 out of 10
N/A
Cisco offers VoIP PBX capability.N/A
Sangoma Switchvox
Score 9.0 out of 10
N/A
Switchvox is an IP PBX supporting business phone systems, allowing users to simplify communications down to one solution delivered on-premise or hosted in the Cloud. Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for SMBs, featuring presence, instant messaging, conferencing, and mobility, for a monthly rate starting at $19.99. Switchvox was developed by Digium and now owned and supported by Sangoma since the 2018 acquisition.N/A
Pricing
Cisco VoIP PBXSangoma Switchvox
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco VoIP PBXSangoma Switchvox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco VoIP PBXSangoma Switchvox
Top Pros
Top Cons
Best Alternatives
Cisco VoIP PBXSangoma Switchvox
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.0 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.0 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.0 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.0 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.0 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco VoIP PBXSangoma Switchvox
Likelihood to Recommend
7.6
(8 ratings)
10.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
9.0
(2 ratings)
User Testimonials
Cisco VoIP PBXSangoma Switchvox
Likelihood to Recommend
Cisco
The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Sangoma
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
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Pros
Cisco
  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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Sangoma
  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
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Cons
Cisco
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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Sangoma
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
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Usability
Cisco
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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Sangoma
No answers on this topic
Support Rating
Cisco
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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Sangoma
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
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Alternatives Considered
Cisco
As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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Sangoma
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
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Return on Investment
Cisco
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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Sangoma
  • Ease of forwarding calls when out of office has been a life-saver.
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ScreenShots