What users are saying about
15 Ratings
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Score 7.9 out of 100
10 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco VoIP PBX

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request.The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
Josh McClelland | TrustRadius Reviewer

Pros

Cisco VoIP PBX

  • Improved internet connectivity which means improved phone service as well.
  • Cost efficient, especially for tighter budgets.
  • User-friendly and little to no training required.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
Lisa Burns | TrustRadius Reviewer

Cons

Cisco VoIP PBX

  • There are no outstanding issues with this system to-date.
  • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
Josh McClelland | TrustRadius Reviewer

Support Rating

Cisco VoIP PBX

Cisco VoIP PBX 8.0
Based on 1 answer
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

Sangoma Switchvox 9.0
Based on 2 answers
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
Lisa Burns | TrustRadius Reviewer

Alternatives Considered

Cisco VoIP PBX

All of the Cisco VoIP products have been intuitive, appropriate for the size of the organization, effective, and easily accessible.
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
Josh McClelland | TrustRadius Reviewer

Return on Investment

Cisco VoIP PBX

  • Employees are please with both the internet and phone service.
  • Supervisor relationships with leadership at the larger organization remain connected.
  • Cost is minimal!
Anonymous | TrustRadius Reviewer

Sangoma Switchvox

  • Ease of forwarding calls when out of office has been a life-saver.
Lisa Burns | TrustRadius Reviewer

Pricing Details

Cisco VoIP PBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sangoma Switchvox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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