Cisco Board Series vs. GoTo Connect

It is best suited for video\audio calls and meeting use. you can easily connect to the meeting with an ID or your laptop and also share content easily in a couple of ways. It's less useful for large-scale meetings as attendees seem to get lost as their video can get shrunk or hidden offscreen.

Incentivized

GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.

Incentivized

• The Cisco Webex Board is a fully featured devices that gives users all they need to interact in practical meeting rooms with their colleagues.
• It securely connects to our virtual teams. A high-resolution image of nearly the whole room is captured by a powerful camera.
• This is entirely for industrial design. A more is enclosed by powerful microphones.
• It's simple to install and use. It's a one-stop solution for all your needs.
• It is a great quality collaborative experience, which is easy to use and touch based.

Incentivized

• GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
• I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
• It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.

Incentivized

• It feels like affordability is a huge minus point in Webex because it can be too expensive to afford for a small to medium company
• Wireless connectivity needs a good internet connection to have a seamless experience.
• White board pen tool not precise with the screen location sometimes and refresh rate seems little low

Incentivized

• I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
• Better integration of GoTo Meeting, which we also use (and like)
• Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing

Incentivized

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Cisco Webex Board Series has great UI. It's very compelling to use. Touch controls are great and have never had any trouble navigating. However, screen mirroring can be laggy sometimes and frame drops are seen quite often while mirroring. Overall it's a great device to use with many useful features and optimized UI.

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

It's honestly hard to tell since we haven't had many hiccups, if any at all! We have used Webex support for other situations and it was great, but for the board itself, we only had one issue, when we received it, a pixel was broken and Webex replaced it. Fair to say they lived up to our expectations.

Incentivized

Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.

The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated

Incentivized

It is almost an unfair comparison as the base Microsoft Teams product doesn't have many whiteboard options. Both can screen share, but it's hard to make a fair comparison. That being said, the whiteboard is really great if you have the smartboard to support it and fully utilize its features.

Incentivized

Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features

Incentivized

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• It makes team meetings more productive. All team members can contribute simultaneously.
• After the meeting, all team members got access to the files discussed in the meeting and this allows you to continue discussions even after the meeting.
• The only negative impact of Cisco Webex Board on the company is its high price as I mentioned earlier.

Incentivized

• This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
• As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
• We were able to view attendee analytics and send messages for re-engagement

Incentivized