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123 Ratings
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156 Ratings

Cisco Webex Board Series

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123 Ratings
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Score 8.7 out of 100

GoToConnect (formerly Jive)

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156 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cisco Webex Board Series

Cisco Webex Board Series comes from a trusted company like Cisco. It has great customer support. However, pricing is high which is a major thing for some people. When it comes to the quality of the device and its features, it delivers everything and beyond. It has a user-friendly interface, great display, and decent cameras. It doesn't support many third-party apps, so for someone using applications like Google Meet, RingCentral, or GoToMeeting, it would be disappointing and not suitable for such users. If someone uses other Cisco apps like Webex Teams, Jabber, etc. it's perfect for them.
Shanaya Desai | TrustRadius Reviewer

GoToConnect (formerly Jive)

It's a wonderful alternative when I'm working from home and don't want to use my mobile phone because all calls are redirected to my laptop. It's really simple to use and straightforward, with no learning curve. If you miss a call, your voicemails will display immediately, and you can check your call history in an easy list format. I really recommend it to others it's a great tool for video conversations and screen sharing too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Board Series
GoToConnect (formerly Jive)
8.7
Hosted PBX
Cisco Webex Board Series
GoToConnect (formerly Jive)
9.0
Multi-level Interactive Voice Response (IVR)
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.8
User templates
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.3
Call reports
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.7
Directory of employee names
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.6

Call Management

Cisco Webex Board Series
GoToConnect (formerly Jive)
8.8
Answering rules
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.9
Call recording
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.8
Call park
Cisco Webex Board Series
GoToConnect (formerly Jive)
9.0
Call screening
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.5
Message alerts
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.7

VoIP system collaboration

Cisco Webex Board Series
GoToConnect (formerly Jive)
9.0
Video conferencing
Cisco Webex Board Series
GoToConnect (formerly Jive)
9.0
Audio conferencing
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.9
Video screen sharing
Cisco Webex Board Series
GoToConnect (formerly Jive)
9.0
Instant messaging
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.9

Mobile apps

Cisco Webex Board Series
GoToConnect (formerly Jive)
8.1
Mobile app for iOS
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.0
Mobile app for Android
Cisco Webex Board Series
GoToConnect (formerly Jive)
8.2

Pros

Cisco Webex Board Series

  • The combination of Cisco Webex software and hardware including Webex board, Webex Room kits, and Cisco TelePresence SX80s make it easy for us to run and manage virtual meetings.
  • Packed with features to help with screen and media sharing and to run small to large meetings.
  • Most staff are working from home and Webex provides acceptable video and audio quality within SLAs with different types of internet connections from which our staff connect from.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Mobile capabilities – easy to use on the go thanks to the integrated cloud system
  • Protects sensitive personal information – employees don't need to use the personal phone numbers for calls
  • Integrates with other apps and systems across the organization for ease of use (calendaring, etc.)
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Board Series

  • It feels like affordability is a huge minus point in Webex because it can be too expensive to afford for a small to medium company
  • Wireless connectivity needs a good internet connection to have a seamless experience.
  • White board pen tool not precise with the screen location sometimes and refresh rate seems little low
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Board Series

Cisco Webex Board Series 9.1
Based on 1 answer
No answer on this topic is available.

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.4
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Webex Board Series

Cisco Webex Board Series 9.3
Based on 41 answers
Easy, plain, and simple. It's powerful, and the quality of sound & image is off the charts. You cannot get a better experience when it comes to video conferencing, both for you and your counterpart. When whiteboarding, we really enjoy the touchscreen precision which is key when doing annotations. With updates, it becomes even easier to connect as proximity sets in with the scheduling integration built-in and voice-activated actions.
Hugues Raymond | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 80 answers
It's easy and simple to use on a daily basis. We use it for voice and video calls, meetings, planning and also as instant messaging. The software for Windows is nice, clean and intuitive, the features are easy to use and the app for my android is efficient and helps me remotely.
Ana Cristina | TrustRadius Reviewer

Support Rating

Cisco Webex Board Series

Cisco Webex Board Series 8.8
Based on 45 answers
Cisco's support team is probably the best support team. They are available 24*7 and respond to queries quickly. They also support through live chat for faster and instant solutions. They have [a] highly knowledgeable and very professional team. It's been always a [pleasure] to interact with them. They offer the best resolutions in the quickest time possible without rushing things.
Priya Sharma | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Board Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Board Series

It is almost an unfair comparison as the base Microsoft Teams product doesn't have many whiteboard options. Both can screen share, but it's hard to make a fair comparison. That being said, the whiteboard is really great if you have the smartboard to support it and fully utilize its features.
Duncan Hernandez | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

Cisco Webex Board Series

  • It makes team meetings more productive. All team members can contribute simultaneously.
  • After the meeting, all team members got access to the files discussed in the meeting and this allows you to continue discussions even after the meeting.
  • The only negative impact of Cisco Webex Board on the company is its high price as I mentioned earlier.
Tigran Petrosyan | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Board Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Board Series Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Webex Board Series
8.9
GoToConnect (formerly Jive)
8.7

Likelihood to Renew

Cisco Webex Board Series
9.1
GoToConnect (formerly Jive)
9.4

Usability

Cisco Webex Board Series
9.3
GoToConnect (formerly Jive)
8.8

Support Rating

Cisco Webex Board Series
8.8
GoToConnect (formerly Jive)
8.8

Implementation Rating

Cisco Webex Board Series
GoToConnect (formerly Jive)
9.1

Add comparison