What users are saying about
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Top Rated
2187 Ratings
22 Ratings
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Score 7.3 out of 100

Zoom

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Top Rated
2187 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Webex Board Series

The Cisco Webex board is designed not only for audio/video meetings with sharing needs, but to make collaboration meetings impeccable. Mixed with Webex Meetings and/or Webex App (formerly Webex Teams), you'll get the ultimate collaboration experience. You can keep tracking of all docs/whiteboards you worked on and share it easily across the team. Unfortunately, it is a high end product, so may not fit in all budgets.
Anonymous | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Cisco Webex Board Series
Zoom
8.5
High quality audio
Cisco Webex Board Series
Zoom
8.8
High quality video
Cisco Webex Board Series
Zoom
8.9
Low bandwidth requirements
Cisco Webex Board Series
Zoom
7.7
Mobile support
Cisco Webex Board Series
Zoom
8.7

Screen Sharing

Cisco Webex Board Series
Zoom
8.8
Desktop sharing
Cisco Webex Board Series
Zoom
9.1
Whiteboards
Cisco Webex Board Series
Zoom
8.4

Online Meetings / Events

Cisco Webex Board Series
Zoom
8.5
Calendar integration
Cisco Webex Board Series
Zoom
8.5
Meeting initiation
Cisco Webex Board Series
Zoom
8.9
Integrates with social media
Cisco Webex Board Series
Zoom
7.8
Record meetings / events
Cisco Webex Board Series
Zoom
8.6
Slideshows
Cisco Webex Board Series
Zoom
8.6

Online Events Collaboration

Cisco Webex Board Series
Zoom
8.3
Live chat
Cisco Webex Board Series
Zoom
8.7
Audience polling
Cisco Webex Board Series
Zoom
8.1
Q&A
Cisco Webex Board Series
Zoom
8.3

Online Events Security

Cisco Webex Board Series
Zoom
8.5
User authentication
Cisco Webex Board Series
Zoom
8.6
Participant roles & permissions
Cisco Webex Board Series
Zoom
8.5
Confidential attendee list
Cisco Webex Board Series
Zoom
8.5

Pros

Cisco Webex Board Series

  • Proximity connection is great, anyone can share to the board easily.
  • The whiteboard feature is great, and being able to save and go back is a great feature.
  • Dialing into meetings with face to face contact brings the participants together.
Anonymous | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Cisco Webex Board Series

  • If you are not a Webex Teams user there could be an easier way to save the whiteboards. They autosave into Teams but if you don't have that it's a clunky process to email the whiteboard to yourself. Not terrible, but not easy either.
  • They could make a mobile cart for these as you have to do to a third party to get a mobile cart and I would like to see a Cisco version of this.
Joshua Baever | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Board Series

Cisco Webex Board Series 9.1
Based on 1 answer
No answer on this topic is available.

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Cisco Webex Board Series

Cisco Webex Board Series 8.6
Based on 2 answers
  • Plug and play board.
  • User friendly interface, very easy to use.
  • Joining any meeting with one click only.
  • Webex assistant helps to manage calendar and run a meeting.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.0
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Board Series

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Cisco Webex Board Series

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Cisco Webex Board Series

Cisco Webex Board Series 8.6
Based on 6 answers
As with all Cisco Support, there is no problem to say. Sometimes its longer but generally in 24 hours, the case is resolved. We never did any RMA for this type of device. We recommended the Cisco support for the Cisco Webex Board. Also, in case of a problem, you have a good Cisco community.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 6.3
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Cisco Webex Board Series

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Board Series

Cisco Webex is best integrated between all apps and devices. The Webex boards are specially designed to work with Webex. Other vendors often have apps on not best suited devices and that causes many issues.
Benjamin Bubbers | TrustRadius Reviewer

Zoom

What I like about the most about Zoom, compared to Skype, is its dependability. Our IT department was being flooded constantly with tickets describing how bad their experience with Skype was. From dropped calls to poor quality, the solution was clear: we needed another platform. Zoom stepped in and was given the ability to show us what they could do. You expect technology like Zoom to integrate with your existing technology, but they did something that is harder to find these days and made our experiences better. That's why we chose Zoom. They made us better.
Charles Browder | TrustRadius Reviewer

Scalability

Cisco Webex Board Series

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Cisco Webex Board Series

  • Hard to say...! To be honest, this a toy for big kids!
  • Price is high, so you must have collaboration needs, not only meetings needs to pay for that plus value.
Anonymous | TrustRadius Reviewer

Zoom

  • Zoom has allowed all global users to easily join meetings without the assistance of IT admins or AV technicians. The technology that we used prior to Zoom was not user-friendly and made for many issues.
  • Webinars have made company-wide training very easy to conduct. This allows trainers to reach a huge audience without having to worry about interruptions and technical difficulties.
  • Collaboration and communication have been increased company-wide, which makes for greater gains for the company long term.
Tanner Lichty | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Board Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Board Series Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
Basic$0
Pro14.992
Business19.992
Zoom Room Conference Room$492
Webinar54.992
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Board Series
8.8
Zoom
9.0

Likelihood to Renew

Cisco Webex Board Series
9.1
Zoom
9.5

Usability

Cisco Webex Board Series
8.6
Zoom
9.0

Reliability and Availability

Cisco Webex Board Series
Zoom
10.0

Performance

Cisco Webex Board Series
Zoom
10.0

Support Rating

Cisco Webex Board Series
8.6
Zoom
6.3

Implementation Rating

Cisco Webex Board Series
Zoom
10.0

Scalability

Cisco Webex Board Series
Zoom
10.0

Add comparison