What users are saying about
77 Ratings
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Score 8.4 out of 100
13 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling works great for remote workers as the phone system lives in the cloud so is easily accessible to anyone with an internet connection without the need to create a VPN back into the corporate network. The PSTN access is via the corporate network which means it can still connect to other phone systems in the office as required.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Cisco Webex Contact Center
Hosted PBX
Cisco Webex Calling
8.5
Cisco Webex Contact Center
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Cisco Webex Contact Center
User templates
Cisco Webex Calling
8.6
Cisco Webex Contact Center
Call reports
Cisco Webex Calling
8.9
Cisco Webex Contact Center
Directory of employee names
Cisco Webex Calling
8.9
Cisco Webex Contact Center

Call Management

Cisco Webex Calling
8.6
Cisco Webex Contact Center
Answering rules
Cisco Webex Calling
8.6
Cisco Webex Contact Center
Call recording
Cisco Webex Calling
9.1
Cisco Webex Contact Center
Call park
Cisco Webex Calling
8.1
Cisco Webex Contact Center
Call screening
Cisco Webex Calling
8.4
Cisco Webex Contact Center
Message alerts
Cisco Webex Calling
8.6
Cisco Webex Contact Center

VoIP system collaboration

Cisco Webex Calling
8.9
Cisco Webex Contact Center
Video conferencing
Cisco Webex Calling
8.9
Cisco Webex Contact Center
Audio conferencing
Cisco Webex Calling
9.0
Cisco Webex Contact Center
Video screen sharing
Cisco Webex Calling
9.1
Cisco Webex Contact Center
Instant messaging
Cisco Webex Calling
8.7
Cisco Webex Contact Center

Mobile apps

Cisco Webex Calling
8.6
Cisco Webex Contact Center
Mobile app for iOS
Cisco Webex Calling
8.8
Cisco Webex Contact Center
Mobile app for Android
Cisco Webex Calling
8.4
Cisco Webex Contact Center

Contact Center Software

Cisco Webex Calling
Cisco Webex Contact Center
7.9
Agent dashboard
Cisco Webex Calling
Cisco Webex Contact Center
7.0
Validate callers
Cisco Webex Calling
Cisco Webex Contact Center
8.8
Outbound response
Cisco Webex Calling
Cisco Webex Contact Center
8.6
Call forwarding
Cisco Webex Calling
Cisco Webex Contact Center
9.1
Click-to-call (CTC)
Cisco Webex Calling
Cisco Webex Contact Center
8.6
Warm transfer
Cisco Webex Calling
Cisco Webex Contact Center
7.0
Predictive dialing
Cisco Webex Calling
Cisco Webex Contact Center
7.3
Interactive voice response
Cisco Webex Calling
Cisco Webex Contact Center
9.1
REST APIs
Cisco Webex Calling
Cisco Webex Contact Center
9.1
Call scripts
Cisco Webex Calling
Cisco Webex Contact Center
6.4
Call tracking
Cisco Webex Calling
Cisco Webex Contact Center
7.3
Multichannel integration
Cisco Webex Calling
Cisco Webex Contact Center
7.0
CRM software integration
Cisco Webex Calling
Cisco Webex Contact Center
7.3

Workforce Optimization (WFO)

Cisco Webex Calling
Cisco Webex Contact Center
8.3
Inbound call routing
Cisco Webex Calling
Cisco Webex Contact Center
9.1
Omnichannel inbound routing
Cisco Webex Calling
Cisco Webex Contact Center
8.2
Recording
Cisco Webex Calling
Cisco Webex Contact Center
6.7
Quality management
Cisco Webex Calling
Cisco Webex Contact Center
9.1
Call analytics
Cisco Webex Calling
Cisco Webex Contact Center
7.0
Historical reporting
Cisco Webex Calling
Cisco Webex Contact Center
7.3
Live reporting
Cisco Webex Calling
Cisco Webex Contact Center
9.1
Customer surveys
Cisco Webex Calling
Cisco Webex Contact Center
9.1
Customer interaction analytics
Cisco Webex Calling
Cisco Webex Contact Center
9.1

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Cisco Webex Contact Center

  • Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
  • I don’t know why partners have to pay Cisco for script steps.
  • There seem to be very few customers using this platform.
Randall Crumm | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Calling

Cisco Webex Calling has all the features we need. It has this delightful user experience. Very easy to set up. Amazing quality of support. Audio and video quality that it gives are superb. Desk-to-desk calls are pretty good and clear. Integration with other softwares is also very easy and approachable.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Cisco Webex Contact Center
7.0

Usability

Cisco Webex Calling
8.2
Cisco Webex Contact Center

Support Rating

Cisco Webex Calling
7.6
Cisco Webex Contact Center

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