82 Ratings
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Score 8.4 out of 100
9 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a solid video conference calling tool. It's great for corporate use, especially internal use. I don't recommend it as much when including participants outside of your organization. In large meetings, it has issues keeping up if many people have their video on (however, this might be due to internet limitations and not actually Webex).
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
Cisco Webex Calling
8.5
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Comcast Business VOIP (VoiceEdge)
9.0
User templates
Cisco Webex Calling
8.6
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
Cisco Webex Calling
8.9
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
Cisco Webex Calling
8.9
Comcast Business VOIP (VoiceEdge)
8.5

Call Management

Cisco Webex Calling
8.6
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
Cisco Webex Calling
8.6
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
Cisco Webex Calling
9.1
Comcast Business VOIP (VoiceEdge)
8.5
Call park
Cisco Webex Calling
8.1
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
Cisco Webex Calling
8.4
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
Cisco Webex Calling
8.6
Comcast Business VOIP (VoiceEdge)
8.0

VoIP system collaboration

Cisco Webex Calling
8.9
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
Cisco Webex Calling
8.8
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
Cisco Webex Calling
8.9
Comcast Business VOIP (VoiceEdge)
9.0
Video screen sharing
Cisco Webex Calling
9.1
Comcast Business VOIP (VoiceEdge)
Instant messaging
Cisco Webex Calling
8.7
Comcast Business VOIP (VoiceEdge)

Mobile apps

Cisco Webex Calling
8.5
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
Cisco Webex Calling
8.5
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
Cisco Webex Calling
8.4
Comcast Business VOIP (VoiceEdge)
9.0

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Calling

For our needs these were both non-starters. I'm sure these products may have some of the same if not all the same features but what they are missing is the Webex Meeting integrations. Since we do not use Zoom, RingCentral was a no go. 8x8 did not fit into our overall technology path so it was not selected
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.7
Comcast Business VOIP (VoiceEdge)
8.5

Usability

Cisco Webex Calling
8.2
Comcast Business VOIP (VoiceEdge)

Support Rating

Cisco Webex Calling
7.6
Comcast Business VOIP (VoiceEdge)

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