What users are saying about
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Top Rated
138 Ratings
82 Ratings
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Score 8.4 out of 100

Dialpad Talk

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Top Rated
138 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a solid video conference calling tool. It's great for corporate use, especially internal use. I don't recommend it as much when including participants outside of your organization. In large meetings, it has issues keeping up if many people have their video on (however, this might be due to internet limitations and not actually Webex).
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad is suited for almost every situation depending on the structure of the business. If you are an on-the-go person and have the ability to use your cellphone or home phone there are great functions for that. The great functions and features of Dialpad allow users the ability to track their calls, create an electronic contact list, and view/listen to their messages. There are so many features I love that have been well thought out and applied. I think for the medical industry, there [have] to be better wireless options than the ones given and headsets that have a longer range on them.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Dialpad Talk
Hosted PBX
Cisco Webex Calling
8.5
Dialpad Talk
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Dialpad Talk
User templates
Cisco Webex Calling
8.6
Dialpad Talk
Call reports
Cisco Webex Calling
8.9
Dialpad Talk
Directory of employee names
Cisco Webex Calling
8.9
Dialpad Talk

Call Management

Cisco Webex Calling
8.6
Dialpad Talk
Answering rules
Cisco Webex Calling
8.6
Dialpad Talk
Call recording
Cisco Webex Calling
9.1
Dialpad Talk
Call park
Cisco Webex Calling
8.1
Dialpad Talk
Call screening
Cisco Webex Calling
8.4
Dialpad Talk
Message alerts
Cisco Webex Calling
8.6
Dialpad Talk

VoIP system collaboration

Cisco Webex Calling
8.9
Dialpad Talk
Video conferencing
Cisco Webex Calling
8.8
Dialpad Talk
Audio conferencing
Cisco Webex Calling
8.9
Dialpad Talk
Video screen sharing
Cisco Webex Calling
9.1
Dialpad Talk
Instant messaging
Cisco Webex Calling
8.7
Dialpad Talk

Mobile apps

Cisco Webex Calling
8.5
Dialpad Talk
Mobile app for iOS
Cisco Webex Calling
8.5
Dialpad Talk
Mobile app for Android
Cisco Webex Calling
8.4
Dialpad Talk

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Easy to set up – be up and running in minutes.
  • Easy to manage – web GUI makes management simple.
  • Great call quality – when direct to a desk phone or computer or HD audio on mobile quality is great and there is no perceptible delay that you can sometimes get with VOIP.
NICOLAS DIAZ | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Dialpad Talk

  • Sometimes calls connect with no audio (you can't hear the caller)
  • It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
  • It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 8.5
Based on 16 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 7.0
Based on 70 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

For our needs these were both non-starters. I'm sure these products may have some of the same if not all the same features but what they are missing is the Webex Meeting integrations. Since we do not use Zoom, RingCentral was a no go. 8x8 did not fit into our overall technology path so it was not selected
Anonymous | TrustRadius Reviewer

Dialpad Talk

We previously used an NEC Voice over IP system. Dialpad Talk is much easier to program and on/off schedule for holidays and weather closings. Also, the previous phone system could only be used while staff is at their office. Dialpad can be used anywhere and programmed from anywhere.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
  • Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
  • Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.
Jonatan Serna | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling Editions & Modules

Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.7
Dialpad Talk
7.6

Usability

Cisco Webex Calling
8.2
Dialpad Talk
8.5

Support Rating

Cisco Webex Calling
7.6
Dialpad Talk
7.0

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