79 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a great alternative for anyone using any on premise solution. There is even more to be gained and money to be saved if your company has more than one location with phone services or servers. I can see Cisco Webex Calling not being useful if your company is currently using and are happy with RingCentral or another cloud calling solution.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Evolve IP - IP Phone Systems
5.0
Hosted PBX
Cisco Webex Calling
8.5
Evolve IP - IP Phone Systems
7.0
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Evolve IP - IP Phone Systems
6.0
User templates
Cisco Webex Calling
8.6
Evolve IP - IP Phone Systems
5.0
Call reports
Cisco Webex Calling
8.9
Evolve IP - IP Phone Systems
1.0
Directory of employee names
Cisco Webex Calling
8.9
Evolve IP - IP Phone Systems
6.0

Call Management

Cisco Webex Calling
8.6
Evolve IP - IP Phone Systems
4.0
Answering rules
Cisco Webex Calling
8.6
Evolve IP - IP Phone Systems
5.0
Call recording
Cisco Webex Calling
9.1
Evolve IP - IP Phone Systems
2.0
Call park
Cisco Webex Calling
8.1
Evolve IP - IP Phone Systems
5.0
Call screening
Cisco Webex Calling
8.4
Evolve IP - IP Phone Systems
4.0
Message alerts
Cisco Webex Calling
8.6
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

Cisco Webex Calling
8.9
Evolve IP - IP Phone Systems
5.0
Video conferencing
Cisco Webex Calling
8.9
Evolve IP - IP Phone Systems
Audio conferencing
Cisco Webex Calling
9.0
Evolve IP - IP Phone Systems
4.0
Video screen sharing
Cisco Webex Calling
9.1
Evolve IP - IP Phone Systems
5.0
Instant messaging
Cisco Webex Calling
8.7
Evolve IP - IP Phone Systems
6.0

Mobile apps

Cisco Webex Calling
8.6
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
Cisco Webex Calling
8.8
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
Cisco Webex Calling
8.4
Evolve IP - IP Phone Systems
7.0

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Evolve IP - IP Phone Systems
1.0

Usability

Cisco Webex Calling
8.2
Evolve IP - IP Phone Systems

Support Rating

Cisco Webex Calling
7.6
Evolve IP - IP Phone Systems
1.0

Add comparison