What users are saying about
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Top Rated
453 Ratings
80 Ratings
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Score 8.5 out of 100

Google Hangouts (Classic)

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Top Rated
453 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a great alternative for anyone using any on premise solution. There is even more to be gained and money to be saved if your company has more than one location with phone services or servers. I can see Cisco Webex Calling not being useful if your company is currently using and are happy with RingCentral or another cloud calling solution.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
Chris Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco Webex Calling
8.5
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Google Hangouts (Classic)
7.9
User templates
Cisco Webex Calling
8.6
Google Hangouts (Classic)
7.0
Call reports
Cisco Webex Calling
8.9
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco Webex Calling
8.9
Google Hangouts (Classic)
7.6

Call Management

Cisco Webex Calling
8.6
Google Hangouts (Classic)
6.9
Answering rules
Cisco Webex Calling
8.6
Google Hangouts (Classic)
7.1
Call recording
Cisco Webex Calling
9.1
Google Hangouts (Classic)
6.8
Call park
Cisco Webex Calling
8.1
Google Hangouts (Classic)
6.0
Call screening
Cisco Webex Calling
8.4
Google Hangouts (Classic)
7.1
Message alerts
Cisco Webex Calling
8.6
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco Webex Calling
8.9
Google Hangouts (Classic)
8.3
Video conferencing
Cisco Webex Calling
8.9
Google Hangouts (Classic)
8.1
Audio conferencing
Cisco Webex Calling
9.0
Google Hangouts (Classic)
8.2
Video screen sharing
Cisco Webex Calling
9.1
Google Hangouts (Classic)
8.2
Instant messaging
Cisco Webex Calling
8.7
Google Hangouts (Classic)
8.8

Mobile apps

Cisco Webex Calling
8.6
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco Webex Calling
8.8
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco Webex Calling
8.4
Google Hangouts (Classic)
8.9

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Google Hangouts (Classic)
8.2

Likelihood to Renew

Cisco Webex Calling
Google Hangouts (Classic)
10.0

Usability

Cisco Webex Calling
8.2
Google Hangouts (Classic)
8.3

Support Rating

Cisco Webex Calling
7.6
Google Hangouts (Classic)
7.9

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