What users are saying about
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53 Ratings

Cisco Webex Calling

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53 Ratings
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Score 8.4 out of 100
16 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Webex Calling

We use Cisco Webex Calling to do most of our calls and meetings nowadays. There is also the app on the phone but we don't use it much as people use their phone. But when we do have calls with Europe and Asia, it is very convenient and unlimited. Zoom is great and cheaper but tends to crash too often. It is a bit expensive so not all of our employees get the license right away.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.6
Mitel Applications Suite
8.1
Hosted PBX
Cisco Webex Calling
8.3
Mitel Applications Suite
8.0
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.3
Mitel Applications Suite
8.0
User templates
Cisco Webex Calling
8.7
Mitel Applications Suite
7.9
Call reports
Cisco Webex Calling
8.9
Mitel Applications Suite
7.2
Directory of employee names
Cisco Webex Calling
8.9
Mitel Applications Suite
9.1

Call Management

Cisco Webex Calling
8.6
Mitel Applications Suite
9.0
Answering rules
Cisco Webex Calling
8.7
Mitel Applications Suite
9.3
Call recording
Cisco Webex Calling
9.1
Mitel Applications Suite
9.2
Call park
Cisco Webex Calling
8.2
Mitel Applications Suite
8.9
Call screening
Cisco Webex Calling
8.5
Mitel Applications Suite
8.8
Message alerts
Cisco Webex Calling
8.5
Mitel Applications Suite
9.0

VoIP system collaboration

Cisco Webex Calling
8.9
Mitel Applications Suite
9.2
Video conferencing
Cisco Webex Calling
8.9
Mitel Applications Suite
8.8
Audio conferencing
Cisco Webex Calling
8.9
Mitel Applications Suite
8.5
Video screen sharing
Cisco Webex Calling
9.1
Mitel Applications Suite
9.3
Instant messaging
Cisco Webex Calling
8.6
Mitel Applications Suite
10.0

Mobile apps

Cisco Webex Calling
8.5
Mitel Applications Suite
8.4
Mobile app for iOS
Cisco Webex Calling
8.6
Mitel Applications Suite
8.8
Mobile app for Android
Cisco Webex Calling
8.4
Mitel Applications Suite
8.0

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.7
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

These are all very similar products. But in the end since we were using Webex Meetings and some Teams usage we have already kind of bought into the Cisco dream and suite of products so it just made sense. These other products are good but Webex Calling was above the rest because we could integrate it the easiest.
Joshua Baever | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.7
Mitel Applications Suite
8.3

Usability

Cisco Webex Calling
8.2
Mitel Applications Suite

Support Rating

Cisco Webex Calling
7.7
Mitel Applications Suite
8.8

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