What users are saying about
1 Rating
82 Ratings
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Score 8.4 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a solid video conference calling tool. It's great for corporate use, especially internal use. I don't recommend it as much when including participants outside of your organization. In large meetings, it has issues keeping up if many people have their video on (however, this might be due to internet limitations and not actually Webex).
Anonymous | TrustRadius Reviewer

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
MyPBX
8.5
Hosted PBX
Cisco Webex Calling
8.5
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
MyPBX
6.0
User templates
Cisco Webex Calling
8.6
MyPBX
9.0
Call reports
Cisco Webex Calling
8.9
MyPBX
9.0
Directory of employee names
Cisco Webex Calling
8.9
MyPBX

Call Management

Cisco Webex Calling
8.6
MyPBX
8.8
Answering rules
Cisco Webex Calling
8.6
MyPBX
7.0
Call recording
Cisco Webex Calling
9.1
MyPBX
9.0
Call park
Cisco Webex Calling
8.1
MyPBX
9.0
Call screening
Cisco Webex Calling
8.4
MyPBX
9.0
Message alerts
Cisco Webex Calling
8.6
MyPBX
10.0

VoIP system collaboration

Cisco Webex Calling
8.9
MyPBX
7.0
Video conferencing
Cisco Webex Calling
8.8
MyPBX
Audio conferencing
Cisco Webex Calling
8.9
MyPBX
7.0
Video screen sharing
Cisco Webex Calling
9.1
MyPBX
Instant messaging
Cisco Webex Calling
8.7
MyPBX

Mobile apps

Cisco Webex Calling
8.5
MyPBX
Mobile app for iOS
Cisco Webex Calling
8.5
MyPBX
Mobile app for Android
Cisco Webex Calling
8.4
MyPBX

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

MyPBX

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

MyPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Calling

For our needs these were both non-starters. I'm sure these products may have some of the same if not all the same features but what they are missing is the Webex Meeting integrations. Since we do not use Zoom, RingCentral was a no go. 8x8 did not fit into our overall technology path so it was not selected
Anonymous | TrustRadius Reviewer

MyPBX

No answers on this topic

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.7
MyPBX
10.0

Usability

Cisco Webex Calling
8.2
MyPBX

Support Rating

Cisco Webex Calling
7.6
MyPBX

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