What users are saying about
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Top Rated
2146 Ratings
80 Ratings
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Score 8.5 out of 100

Skype for Business

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Top Rated
2146 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a great alternative for anyone using any on premise solution. There is even more to be gained and money to be saved if your company has more than one location with phone services or servers. I can see Cisco Webex Calling not being useful if your company is currently using and are happy with RingCentral or another cloud calling solution.
Anonymous | TrustRadius Reviewer

Skype for Business

For instant messaging without going into depth it's very quick and simple and the CPU footprint is quite low and therefore easily able to run on older hardware. The audio only capability has always been very good, but the video aspect where you have more than one person on video does seem to struggle. It's understandable given the codec has been in operation for a number of years but for basic collaboration it has served the purpose pretty well and until forced to migrate, most companies will happily continue to use it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Skype for Business
Hosted PBX
Cisco Webex Calling
8.5
Skype for Business
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Skype for Business
User templates
Cisco Webex Calling
8.6
Skype for Business
Call reports
Cisco Webex Calling
8.9
Skype for Business
Directory of employee names
Cisco Webex Calling
8.9
Skype for Business

Call Management

Cisco Webex Calling
8.6
Skype for Business
Answering rules
Cisco Webex Calling
8.6
Skype for Business
Call recording
Cisco Webex Calling
9.1
Skype for Business
Call park
Cisco Webex Calling
8.1
Skype for Business
Call screening
Cisco Webex Calling
8.4
Skype for Business
Message alerts
Cisco Webex Calling
8.6
Skype for Business

VoIP system collaboration

Cisco Webex Calling
8.9
Skype for Business
Video conferencing
Cisco Webex Calling
8.9
Skype for Business
Audio conferencing
Cisco Webex Calling
9.0
Skype for Business
Video screen sharing
Cisco Webex Calling
9.1
Skype for Business
Instant messaging
Cisco Webex Calling
8.7
Skype for Business

Mobile apps

Cisco Webex Calling
8.6
Skype for Business
Mobile app for iOS
Cisco Webex Calling
8.8
Skype for Business
Mobile app for Android
Cisco Webex Calling
8.4
Skype for Business

Performance & Compatibility of Online Events Software

Cisco Webex Calling
Skype for Business
7.4
High quality audio
Cisco Webex Calling
Skype for Business
8.0
High quality video
Cisco Webex Calling
Skype for Business
7.8
Low bandwidth requirements
Cisco Webex Calling
Skype for Business
6.8
Mobile support
Cisco Webex Calling
Skype for Business
7.1

Screen Sharing

Cisco Webex Calling
Skype for Business
7.6
Desktop sharing
Cisco Webex Calling
Skype for Business
8.0
Whiteboards
Cisco Webex Calling
Skype for Business
7.2

Online Meetings / Events

Cisco Webex Calling
Skype for Business
7.7
Calendar integration
Cisco Webex Calling
Skype for Business
8.3
Meeting initiation
Cisco Webex Calling
Skype for Business
8.2
Integrates with social media
Cisco Webex Calling
Skype for Business
6.8
Record meetings / events
Cisco Webex Calling
Skype for Business
7.5
Slideshows
Cisco Webex Calling
Skype for Business
7.7

Online Events Collaboration

Cisco Webex Calling
Skype for Business
7.6
Live chat
Cisco Webex Calling
Skype for Business
8.4
Audience polling
Cisco Webex Calling
Skype for Business
7.2
Q&A
Cisco Webex Calling
Skype for Business
7.4

Online Events Security

Cisco Webex Calling
Skype for Business
7.6
User authentication
Cisco Webex Calling
Skype for Business
7.7
Participant roles & permissions
Cisco Webex Calling
Skype for Business
7.7
Confidential attendee list
Cisco Webex Calling
Skype for Business
7.3

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Skype for Business

  • Reporting, especially if you are in need of knowing who logged in and participated in a session
  • The browser-based application (for those that didn't want to download the desktop app) always seemed to have issues for our clients in other locations of the country
  • Call clarity was frequently not good, and sometimes the meeting organizer/host couldn't even get audio connected.
Randy Palmer | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for Business 8.0
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for Business 8.0
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
Anonymous | TrustRadius Reviewer

Skype for Business

As Skype for Business is most widely used all over the world it gives you access to connect you with people out of your organization. It's much faster than any other messengers. You can connect with your mobile phone with low speed of internet also. Other messengers [require] more space and bandwidth than skype.
Vrushali Raskar | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Skype for Business

  • With federation with external partners, it has helped us close deals in terms of sales.
  • It is a stable product that has had very few outages, which has kept end users happy with minimal service interruptions.
  • Meetings have high security compliance which meets our organization's security requirements
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Skype for Business
7.7

Likelihood to Renew

Cisco Webex Calling
Skype for Business
9.0

Usability

Cisco Webex Calling
8.2
Skype for Business
8.0

Support Rating

Cisco Webex Calling
7.6
Skype for Business
8.0

Implementation Rating

Cisco Webex Calling
Skype for Business
7.0

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