Chose Webex Contact Center
WxCC accelerates contact center solution deployment.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
Cisco Finesse | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Finesse | Webex Contact Center | |
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Considered Both Products | Cisco Finesse No answer on this topic | Webex Contact Center |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | Webex Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Webex Contact Center | |
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Likelihood to Recommend | 8.5 (6 ratings) | 8.6 (23 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Cisco Finesse | Webex Contact Center | |
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Likelihood to Recommend | Cisco | Cisco |
Pros | Cisco | Cisco |
Cons | Cisco | Cisco |
Support Rating | Cisco | Cisco No answers on this topic |
Alternatives Considered | Cisco | Cisco |
Return on Investment | Cisco | Cisco |
ScreenShots | Webex Contact Center Screenshots |