What users are saying about
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Top Rated
1272 Ratings
13 Ratings
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Score 7.9 out of 100

Webex Meetings

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Top Rated
1272 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

Webex Meetings

Cisco is one of the best service and solutions providers out in the market currently. Their product, Cisco Webex Meetings, is a great tool that can help connect colleagues together who can't meet with one another physically. It also is a great tool for collaboration between various numbers of people. Another situation where Cisco Webex Meetings is well suited is if there is a training session needed; Cisco Webex Meetings is a great platform to host that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Webex Contact Center
7.9
Webex Meetings
Agent dashboard
Cisco Webex Contact Center
7.0
Webex Meetings
Validate callers
Cisco Webex Contact Center
8.8
Webex Meetings
Outbound response
Cisco Webex Contact Center
8.6
Webex Meetings
Call forwarding
Cisco Webex Contact Center
9.1
Webex Meetings
Click-to-call (CTC)
Cisco Webex Contact Center
8.6
Webex Meetings
Warm transfer
Cisco Webex Contact Center
7.0
Webex Meetings
Predictive dialing
Cisco Webex Contact Center
7.3
Webex Meetings
Interactive voice response
Cisco Webex Contact Center
9.1
Webex Meetings
REST APIs
Cisco Webex Contact Center
9.1
Webex Meetings
Call scripts
Cisco Webex Contact Center
6.4
Webex Meetings
Call tracking
Cisco Webex Contact Center
7.3
Webex Meetings
Multichannel integration
Cisco Webex Contact Center
7.0
Webex Meetings
CRM software integration
Cisco Webex Contact Center
7.3
Webex Meetings

Workforce Optimization (WFO)

Cisco Webex Contact Center
8.3
Webex Meetings
Inbound call routing
Cisco Webex Contact Center
9.1
Webex Meetings
Omnichannel inbound routing
Cisco Webex Contact Center
8.2
Webex Meetings
Recording
Cisco Webex Contact Center
6.7
Webex Meetings
Quality management
Cisco Webex Contact Center
9.1
Webex Meetings
Call analytics
Cisco Webex Contact Center
7.0
Webex Meetings
Historical reporting
Cisco Webex Contact Center
7.3
Webex Meetings
Live reporting
Cisco Webex Contact Center
9.1
Webex Meetings
Customer surveys
Cisco Webex Contact Center
9.1
Webex Meetings
Customer interaction analytics
Cisco Webex Contact Center
9.1
Webex Meetings

Performance & Compatibility of Online Events Software

Cisco Webex Contact Center
Webex Meetings
8.1
High quality audio
Cisco Webex Contact Center
Webex Meetings
8.5
High quality video
Cisco Webex Contact Center
Webex Meetings
8.4
Low bandwidth requirements
Cisco Webex Contact Center
Webex Meetings
7.5
Mobile support
Cisco Webex Contact Center
Webex Meetings
8.1

Screen Sharing

Cisco Webex Contact Center
Webex Meetings
8.5
Desktop sharing
Cisco Webex Contact Center
Webex Meetings
8.8
Whiteboards
Cisco Webex Contact Center
Webex Meetings
8.2

Online Meetings / Events

Cisco Webex Contact Center
Webex Meetings
8.4
Calendar integration
Cisco Webex Contact Center
Webex Meetings
8.6
Meeting initiation
Cisco Webex Contact Center
Webex Meetings
8.5
Integrates with social media
Cisco Webex Contact Center
Webex Meetings
7.6
Record meetings / events
Cisco Webex Contact Center
Webex Meetings
8.7
Slideshows
Cisco Webex Contact Center
Webex Meetings
8.6

Online Events Collaboration

Cisco Webex Contact Center
Webex Meetings
8.4
Live chat
Cisco Webex Contact Center
Webex Meetings
8.4
Audience polling
Cisco Webex Contact Center
Webex Meetings
8.5
Q&A
Cisco Webex Contact Center
Webex Meetings
8.4

Online Events Security

Cisco Webex Contact Center
Webex Meetings
8.4
User authentication
Cisco Webex Contact Center
Webex Meetings
8.5
Participant roles & permissions
Cisco Webex Contact Center
Webex Meetings
8.5
Confidential attendee list
Cisco Webex Contact Center
Webex Meetings
8.1

Pros

Cisco Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

Webex Meetings

  • Simplicity to meet face to face with anyone in the world instantly and with high quality video.
  • Robust infrastructure around the world to work without interruption.
  • Integrate with most common tools like Microsoft Exchange, Office 365 and Google Calendar.
  • Lots of features.
  • Many features available to get the most out of the tool and make it easier to use.
  • Wide range of training on the tool and the new features.
  • Choose the version that most fits your organization: Cloud, Hybrid or On Premise.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

Cisco Webex Contact Center

  • Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
  • I don’t know why partners have to pay Cisco for script steps.
  • There seem to be very few customers using this platform.
Randall Crumm | TrustRadius Reviewer

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Usability

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.9
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.1
Based on 136 answers
Has always been very reliable with only a couple of issues in the past year. Video and audio quality is always very good, however the platform does struggle with many people on video and audio (could also have something to do with computer bandwidth). We had over 50 people on a video call and found the platform to crash repeatedly, however for something like this I would recommend leveraging Webex events
Anonymous | TrustRadius Reviewer

Performance

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.8
Based on 115 answers
Overall performance of loading the application is fast. On occasions, the meeting can take time to load in the browser version. The app usually loads faster both on desktop and mobile. Integration with MS Outlook is available. While I have not noticed [...] reduced performance within Cisco Webex Meetings because of this integration, I have seen delays in MS Outlook when adding the meeting link to calendars
Brijesh Shirodkar | TrustRadius Reviewer

Support Rating

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

In-Person Training

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as well as they can show you in in person how to configure an operating system
Anonymous | TrustRadius Reviewer

Online Training

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

Webex Meetings

I find Cisco Webex Meetings to be the easiest to use from the following standpoints:- Google Hangouts can have firewall issues for my customers; Cisco Webex Meetings doesn't- Our company finds it hard at times to take presenter rights in Teams, and we often need to present- Skype can be difficult to log into; Cisco Webex Meetings isn't- Some of my accounts weren't allowed by their internal IT teams to use Zoom when Zoom had security issues; Cisco Webex Meetings was always considered an acceptable option
Anonymous | TrustRadius Reviewer

Scalability

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.9
Based on 116 answers
  • Pay as you grow [the] solution. Only add license[s] when more user need it
  • License include[s] Cisco Webex Meetings and Webex Teams. Can be shared for entire departments and sites as needed
  • Using cloud storage, so meeting and presentation can be store on cloud. No need to provide on-premise server
  • For remote/branch user they can seamlessly join meeting from their endpoint device
  • License assignment is very simple using cloud console
Budi Ezeddin | TrustRadius Reviewer

Return on Investment

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

Webex Meetings

  • Positively it definitely Less traveling expenses per person (it could have been 6k per year per person in Hotel, Airfare, meals)
  • We see each other more often than while in the office
  • Meetings are arrange more easily, in an ordered manner as well as make everyone be more punctual.
Mike Martinez | TrustRadius Reviewer

Pricing Details

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Contact Center Editions & Modules

Additional Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Rating Summary

Likelihood to Recommend

Cisco Webex Contact Center
7.0
Webex Meetings
8.5

Likelihood to Renew

Cisco Webex Contact Center
Webex Meetings
7.6

Usability

Cisco Webex Contact Center
Webex Meetings
8.9

Reliability and Availability

Cisco Webex Contact Center
Webex Meetings
9.1

Performance

Cisco Webex Contact Center
Webex Meetings
8.8

Support Rating

Cisco Webex Contact Center
Webex Meetings
8.3

In-Person Training

Cisco Webex Contact Center
Webex Meetings
6.4

Online Training

Cisco Webex Contact Center
Webex Meetings
7.8

Implementation Rating

Cisco Webex Contact Center
Webex Meetings
9.1

Scalability

Cisco Webex Contact Center
Webex Meetings
8.9

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