Webex Contact Center vs. Custify
Webex Contact Center vs. Custify
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A |
Webex Contact Center | Custify | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Custify | |
---|---|---|
Ask people about this product | See helpful people who have experience with this product | |
Top Pros | ||
Top Cons |
|
|
Webex Contact Center | Custify | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
| ||||||||||||||||||||||||||||||||||||||||||
Security |
| ||||||||||||||||||||||||||||||||||||||||||
Platform & Infrastructure |
| ||||||||||||||||||||||||||||||||||||||||||
Customer Data Extraction / Integration |
| ||||||||||||||||||||||||||||||||||||||||||
Customer Success Management |
| ||||||||||||||||||||||||||||||||||||||||||
CSM Reporting & Analytics |
|
Webex Contact Center | Custify | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Custify | |
---|---|---|
Likelihood to Recommend | 8.6 (23 ratings) | 9.0 (11 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 9.0 (2 ratings) |
Webex Contact Center | Custify | |
---|---|---|
Likelihood to Recommend | Cisco | Custify |
Pros | Cisco | Custify |
Cons | Cisco | Custify |
Usability | Cisco No answers on this topic | Custify |
Support Rating | Cisco No answers on this topic | Custify |
Alternatives Considered | Cisco | Custify |
Return on Investment | Cisco | Custify |
ScreenShots | Webex Contact Center Screenshots | Custify Screenshots |