Webex Contact Center vs. Dialpad Ai Contact Center
Webex Contact Center vs. Dialpad Ai Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Dialpad Ai Contact Center | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Dialpad Ai Contact Center | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Dialpad Ai Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Dialpad Ai Contact Center | |
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Likelihood to Recommend | 8.6 (23 ratings) | 8.3 (21 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.2 (2 ratings) |
Webex Contact Center | Dialpad Ai Contact Center | |
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Likelihood to Recommend | Cisco | Dialpad |
Pros | Cisco | Dialpad |
Cons | Cisco | Dialpad |
Likelihood to Renew | Cisco No answers on this topic | Dialpad |
Alternatives Considered | Cisco | Dialpad |
Return on Investment | Cisco | Dialpad |
ScreenShots | Webex Contact Center Screenshots |