What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Webex Contact Center
7.9
Fathom Customer Care
6.2
Agent dashboard
Cisco Webex Contact Center
7.0
Fathom Customer Care
7.0
Validate callers
Cisco Webex Contact Center
8.8
Fathom Customer Care
6.0
Outbound response
Cisco Webex Contact Center
8.6
Fathom Customer Care
6.0
Call forwarding
Cisco Webex Contact Center
9.1
Fathom Customer Care
6.0
Click-to-call (CTC)
Cisco Webex Contact Center
8.6
Fathom Customer Care
7.0
Warm transfer
Cisco Webex Contact Center
7.0
Fathom Customer Care
7.0
Predictive dialing
Cisco Webex Contact Center
7.3
Fathom Customer Care
6.0
Interactive voice response
Cisco Webex Contact Center
9.1
Fathom Customer Care
6.0
REST APIs
Cisco Webex Contact Center
9.1
Fathom Customer Care
6.0
Call scripts
Cisco Webex Contact Center
6.4
Fathom Customer Care
6.0
Call tracking
Cisco Webex Contact Center
7.3
Fathom Customer Care
6.0
Multichannel integration
Cisco Webex Contact Center
7.0
Fathom Customer Care
6.0
CRM software integration
Cisco Webex Contact Center
7.3
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Cisco Webex Contact Center
8.3
Fathom Customer Care
5.2
Inbound call routing
Cisco Webex Contact Center
9.1
Fathom Customer Care
4.0
Omnichannel inbound routing
Cisco Webex Contact Center
8.2
Fathom Customer Care
6.0
Recording
Cisco Webex Contact Center
6.7
Fathom Customer Care
5.0
Quality management
Cisco Webex Contact Center
9.1
Fathom Customer Care
5.0
Call analytics
Cisco Webex Contact Center
7.0
Fathom Customer Care
5.0
Historical reporting
Cisco Webex Contact Center
7.3
Fathom Customer Care
5.0
Live reporting
Cisco Webex Contact Center
9.1
Fathom Customer Care
5.0
Customer surveys
Cisco Webex Contact Center
9.1
Fathom Customer Care
5.0
Customer interaction analytics
Cisco Webex Contact Center
9.1
Fathom Customer Care
7.0

Pros

Cisco Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Cisco Webex Contact Center

  • Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
  • I don’t know why partners have to pay Cisco for script steps.
  • There seem to be very few customers using this platform.
Randall Crumm | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Contact Center Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Contact Center
7.0
Fathom Customer Care
8.0

Support Rating

Cisco Webex Contact Center
Fathom Customer Care
8.0

Add comparison