Webex Contact Center vs. Sharpen Contact Center Platform
Webex Contact Center vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Webex Contact Center | Sharpen Contact Center Platform | |
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Workforce Optimization (WFO) |
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Webex Contact Center | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 8.6 (23 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Sharpen Contact Center Platform | |
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Likelihood to Recommend | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots | Webex Contact Center Screenshots |