Webex Contact Center vs. Feedier

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Contact Center
Score 8.8 out of 10
N/A
Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
Feedier
Score 10.0 out of 10
N/A
Feedier offers an experience management platform that enables users to automatically collect real-time feedback. The vendor states having an automated platform allows users to collect clear and quantifiable insights to facilitate at scale actions. Collect and analyze data via the platform in order to gather quality insights and use them in order to improve the experience of customers, employees, products and improve decision…N/A
Pricing
Webex Contact CenterFeedier
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Webex Contact CenterFeedier
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Webex Contact CenterFeedier
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Webex Contact CenterFeedier
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Webex Contact Center
7.4
18 Ratings
12% below category average
Feedier
-
Ratings
Agent dashboard6.818 Ratings00 Ratings
Validate callers7.217 Ratings00 Ratings
Outbound response7.413 Ratings00 Ratings
Call forwarding7.616 Ratings00 Ratings
Click-to-call (CTC)7.215 Ratings00 Ratings
Warm transfer7.817 Ratings00 Ratings
Predictive dialing7.110 Ratings00 Ratings
Interactive voice response7.816 Ratings00 Ratings
REST APIs7.417 Ratings00 Ratings
Call scripts7.514 Ratings00 Ratings
Call tracking7.216 Ratings00 Ratings
Multichannel integration7.516 Ratings00 Ratings
CRM software integration7.215 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Webex Contact Center
7.4
16 Ratings
11% below category average
Feedier
-
Ratings
Inbound call routing7.415 Ratings00 Ratings
Omnichannel inbound routing7.315 Ratings00 Ratings
Recording7.216 Ratings00 Ratings
Quality management7.713 Ratings00 Ratings
Call analytics7.715 Ratings00 Ratings
Historical reporting7.115 Ratings00 Ratings
Live reporting7.214 Ratings00 Ratings
Customer surveys7.014 Ratings00 Ratings
Customer interaction analytics8.013 Ratings00 Ratings
Best Alternatives
Webex Contact CenterFeedier
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Sogolytics
Sogolytics
Score 8.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex Contact CenterFeedier
Likelihood to Recommend
8.1
(19 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Webex Contact CenterFeedier
Likelihood to Recommend
Cisco
I think it's well suited for companies that have a social media presence in addition to call center because I know the application allows you to use multiple sources of communication with your customers. I think it wouldn't work very well at the moment with remote staff in a call center only because of the reporting issue I talked about before. I've had to triage situations where calls were made but we have no record of it or even if the calls were made, we can't find them or they're misreported. So it's ideal for people that you can manage in the office.
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Feedier
To collect customer response about product and services I recommend Feedier. However, Feedier may not be best for collecting reviews and testimonial
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Pros
Cisco
  • Things that it does particularly well include a really good UX or UI so that our agents as well as our administrators, can easily provide remote access from agents, new agents, and old agents, manage interactions with customers, and have a good call experience from start to finish.
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Feedier
  • Easily Customize Landing Feedback Page
  • Great Display and Generation of Feedback Results
  • Different Collection Types
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Cons
Cisco
  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
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Feedier
  • Sending SMS & Email campaigns to Recipient - it is a bit challenging to import contact information
  • More option to customize the footer area
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Alternatives Considered
Cisco
They all have the niche, but I feel Webex is the most well rounded complete suite. It provides exactly what a business would need, from an onboarding, training, security, updates, road mapping all the way to great user experience and beyond.
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Feedier
Feedier survey tool has better report generation and brand customization. Feedier offers a lot of features that lets you customize your surveys as you see fit. You are able to choose different styles for every single section of the survey. You also have the option of adding your own questions to the survey template. On top of that, you can add images and gifs to the landing page. There's also a great feature that lets you send customized emails out to each individual survey taker.
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Return on Investment
Cisco
  • It doesn't take a lot of investment to train new Webex users.
  • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
  • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
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Feedier
  • Able to improve pricing strategies resulting in 50% increase in purchase
  • Reduce the need to employ research staff, reducing costs.
  • Speed up the process of collecting and analyzing results
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ScreenShots

Webex Contact Center Screenshots

Screenshot of Agent desktop viewScreenshot of View of Analyzer - Dark ModeScreenshot of Contact Center in Control Hub viewScreenshot of Supervisor desktop view

Feedier Screenshots

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