Webex Contact Center vs. Inbenta Enterprise Search
Webex Contact Center vs. Inbenta Enterprise Search
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Inbenta Enterprise Search | Enterprise companies (1,001+ employees) | Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support. | N/A |
Webex Contact Center | Inbenta Enterprise Search | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
More Pricing Information |
Webex Contact Center | Inbenta Enterprise Search | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Inbenta Enterprise Search | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Algolia Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Guru Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Guru Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Inbenta Enterprise Search | |
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Likelihood to Recommend | 8.6 (23 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Inbenta Enterprise Search | |
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Likelihood to Recommend | Cisco | Inbenta Technologies Inc. |
Pros | Cisco | Inbenta Technologies Inc. |
Cons | Cisco | Inbenta Technologies Inc. |
Alternatives Considered | Cisco | Inbenta Technologies Inc. |
Return on Investment | Cisco | Inbenta Technologies Inc. |
ScreenShots | Webex Contact Center Screenshots | Inbenta Enterprise Search Screenshots |