Webex Contact Center vs. LivePerson CTI Platform (Tenfold)
Webex Contact Center vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
Webex Contact Center | LivePerson CTI Platform (Tenfold) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | LivePerson CTI Platform (Tenfold) | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Webex Contact Center | LivePerson CTI Platform (Tenfold) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Webex Contact Center | LivePerson CTI Platform (Tenfold) | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | LivePerson CTI Platform (Tenfold) | |
---|---|---|
Likelihood to Recommend | 8.6 (23 ratings) | 9.0 (64 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | LivePerson CTI Platform (Tenfold) | |
---|---|---|
Likelihood to Recommend | Cisco | LivePerson |
Pros | Cisco | LivePerson |
Cons | Cisco | LivePerson |
Alternatives Considered | Cisco | LivePerson |
Return on Investment | Cisco | LivePerson |
ScreenShots | Webex Contact Center Screenshots | LivePerson CTI Platform (Tenfold) Screenshots |