What users are saying about
Webex Contact Center
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 43 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Contact Center Software
9.1
Webex Contact Center
91%

MiContact Center
Feature Set Not Supported
N/A
Webex Contact Center ranks higher in 13/13 features
Webex Contact Center ranks higher in 13/13 features
Agent dashboard
9.5
95%
13 Ratings

N/A
0 Ratings
Validate callers
8.7
87%
13 Ratings

N/A
0 Ratings
Outbound response
9.7
97%
10 Ratings

N/A
0 Ratings
Call forwarding
8.9
89%
12 Ratings

N/A
0 Ratings
Click-to-call (CTC)
9.1
91%
11 Ratings

N/A
0 Ratings
Warm transfer
9.6
96%
13 Ratings

N/A
0 Ratings
Predictive dialing
8.6
86%
9 Ratings

N/A
0 Ratings
Interactive voice response
9.0
90%
11 Ratings

N/A
0 Ratings
REST APIs
8.6
86%
11 Ratings

N/A
0 Ratings
Call scripts
8.6
86%
13 Ratings

N/A
0 Ratings
Call tracking
9.1
91%
12 Ratings

N/A
0 Ratings
Multichannel integration
9.2
92%
12 Ratings

N/A
0 Ratings
CRM software integration
9.6
96%
11 Ratings

N/A
0 Ratings
Workforce Optimization (WFO)
9.3
Webex Contact Center
93%

MiContact Center
Feature Set Not Supported
N/A
Webex Contact Center ranks higher in 9/9 features
Webex Contact Center ranks higher in 9/9 features
Inbound call routing
9.0
90%
11 Ratings

N/A
0 Ratings
Omnichannel inbound routing
9.3
93%
12 Ratings

N/A
0 Ratings
Recording
9.7
97%
12 Ratings

N/A
0 Ratings
Quality management
9.7
97%
11 Ratings

N/A
0 Ratings
Call analytics
9.7
97%
12 Ratings

N/A
0 Ratings
Historical reporting
8.4
84%
12 Ratings

N/A
0 Ratings
Live reporting
9.4
94%
11 Ratings

N/A
0 Ratings
Customer surveys
8.7
87%
11 Ratings

N/A
0 Ratings
Customer interaction analytics
9.4
94%
10 Ratings

N/A
0 Ratings
Attribute Ratings
- Webex Contact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.6
Webex Contact Center
96%
13 Ratings

8.0
MiContact Center
80%
1 Rating
Likelihood to Recommend
Webex Contact Center
It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Unified Communications Engineer
VisionsConnectedTelecommunications, 501-1000 employees
MiContact Center
Overall it is a great tool.
Voice Communications Analyst
NextGen HealthcareInformation Technology and Services, 1001-5000 employees
Pros
Webex Contact Center
- Simple and easy to use dashboard
- Auto generation of transcripts
- AI supporting the operator as a virtual assistant
- Well suited for a large number of user
- Customer support

Verified User
Professional in Marketing
Education Management Company, 201-500 employeesMiContact Center
- RealTime monitors of employees and queues.
- Reporting with CCMWeb and using Auditor.
- Data mining for ACD.
Voice Communications Analyst
NextGen HealthcareInformation Technology and Services, 1001-5000 employees
Cons
Webex Contact Center
- The chat space could be improved within the call rooms to be able to share quick writings.
- In international calls there are usually failures, especially audio.
- Being able to have an unlimited number of users at the same time in basic rooms.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
MiContact Center
- Software flaws.
- Cannot export from the YourSite Explorer,
- Softphone issues.
Voice Communications Analyst
NextGen HealthcareInformation Technology and Services, 1001-5000 employees
Pricing Details
Webex Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MiContact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Webex Contact Center
Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

Verified User
Account Manager in Sales
Information Technology & Services Company, 51-200 employeesMiContact Center
No answers on this topic
Return on Investment
Webex Contact Center
- It doesn't take a lot of investment to train new Webex users.
- Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
- It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
MiContact Center
No answers on this topic